About UsOne Touch Solutions specializes in all forms of call centre outsourcing services. It includes outbound and inbound call centre services which helps you better utilize..." your time, money and resources, and boost your bottom-line. We partner with you to provide you the entire spectrum of BPO services using our experience, industry insights and proven, repeatable methodologies. One Touch Solutions has seen exponential growth through its sheer preserverance and extreme interest to add value to our clients and lend our valued expertise during this process. |
Aim / Vision / MissionOur Vision To be recognized throughout the Globe as the company leading and advancing the call center and BPO industries. And to enable people and businesses throughtout the world to realize their full potential. Our success depends on the teamwork of our people, our ability to create opportunities, our focus on value added activities and our effort to continuously improve the professionalism of our organization.
InfrastructureOne Touch Solutions delivery centers in Melbourne, India & UK are fully equipped with cutting edge hardware and software, self-generated power facilities, and secure back-up / recovery capabilities. - OTS deploys state-of-the-art IP Base voice and data equipment that rides on a strategic, scalable platform. The infrastructure is built on standards-based, compliant equipment provided by industry leaders. The multiple carrier platforms give us one of the best Wide Area Networks (WAN) between the US and India & also the PSTN connectivity worldwide.
- OTS has a total of 4 Mbps of telecom connectivity.
- OTS has 4 Mbps of IPLC bandwidth across multiple paths. It has been acquired through MCI & VSNL for redundancy and high availability. We have 2 MB of Internet bandwidth through terrestrial using a leading ISP to provide web connectivity.
- Capacity planning is an integral part of any business due to seasonal demand and limited duration promotional efforts. Yet ramping up involves business risks. OTS’s experience, technologies, and global resources enable it to provide customers more flexible, lower cost, and risk solutions.
- OTS complements its capacity planning by ensuring several qualities of service variables for various channels such as voice, data, chat, e-mail etc. Due to the capabilities of its technology infrastructure, OTS is able to seamlessly grow in a manner transparent to the end customers we service on behalf of our clients.
- The key strategic partners who support us are Avaya, Touchstar, Parsec.
|
 | Fact Sheet | | | Nature of Business | : | Service Provider | | Major Markets | : | Indian Subcontinent, East Asia, Middle East and South East Asia |
|
|
Contact Details| | Company Name:
| One Touch Solutions (India) Pvt Ltd | | Contact Person: | Mr. Dharmesh Shah | | Telephone: | +(91)-(120)-4680100
| | Mobile / Cell Phone: | +(91)-9871335613 | | Address: | B-19, Sector-2, Gautam Budh Nagar, Noida, Uttar Pradesh - 201 301 (India) |
|
|
Processing...