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About Us
We “Amatra Infotech Private Limited,” are one of the leading companies offering complete repair and maintenance solutions for the IT industry. The services are delivered by experienced industry professionals having extensive work experience in reputed companies like WIPRO, INTEL, KOBIAN, PCS, ZENITH.
The services offered by us include Laptops Repair, Desktops Repair, Servers Repair, Storage Products Repair, Monitor Repair, AMC's services, IT products, Network Products, PCB Repair, All Motherboard Repair, All control board Repair, Power Supply Repair.
Established in the year 2004, our business operations are led under the leadership of Mr. C. S. Srinath. His valuable industry experience and the service support provided by our team allow us to successfully meet the specific repair requirements for the computer and electronic goods industry. The service backup of experienced industry professionals having 16 plus years of experience in the management and repair services also assist us in meeting the demands of establishments like MNC’s as well as Indian companies engaged in Electronics and IT sector.
We are effectively meeting repair and servicing demands of branded products of many reputed companies like WIPRO, INTEL, KOBIAN, PCS, ZENITH and others. Our modern testing and repair services also assist us in carrying out repairs of 3000 to 4000 mother boards per month. Further our well developed service centre also allows us to undertake repair of 1000 to 1500 server & IT security related products per month. With our well defined work processes carried out in shifts, we ensure that clients are delivered the serviced products in a lead time of 3 to 5 days.
Today, our valuable industry experience also assist us in meeting the service demands of Chip level Repair Servicing as well as provide necessary Warranty Support for the IT sector. Some of the associated repair services offered by us cover areas like Mother Boards, Add on Cards, Optical Display Devices, Desktops, Workstations, Laptops, Servers, Networking, Security & Storage related issues. Apart from these, we also meet the repair and servicing demands of Printing & Imaging Equipment, Projectors, Communication & Industrial Electronics range of products. All the services offered by us come with warranty support that assures clients of the high standards delivered by us.
Mission
To help customers achieve their business objectives by providing cost effective & reliable IT and electronic hardware repair solutions at competitive costs.
Vision
To be among the India’s Top five professionally managed IT hardware repair and service solution providers.
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Our Service Range
Your search for a reliable, cost effective and consistent IT repair solution provider ends where we take over all the issues. Backed by modern servicing and repair equipment, the services offered by us include:
Laptop Repairs, Desktop Repairs, Server Repairs, Storage Products Repairs, PC Repairing Services, Computer Repairing Services, Monitor Repairing Services, AMC services, IT products, Network Products, PCB Repairs, All Motherboard Repairs, All control board Repairs and Power Supply Repairs.
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Other Services Offered
Apart from the above mentioned services, we also meet the demands of: | Networking Products | Repair of Networking Products like Routers, Switches, Hubs, Interface Cards (CISCO, 3com, Nortel) | | Server, Security & Storage | Repair of HDD/SCSI/ SATA/ LTO/ DAT/ DLT / Auto Loaders and security products of Quantum/ Seagate/ Western Digital/ Hitachi/IBM/Sun | | Optical Display Products | FDD/ CDW/DVDR/ CRT/TFT Monitors, Projectors |
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Core Competency
Our core competency lies in meeting the demands of services like chip level servicing of mother boards of equipment like: - Desktop
- Laptop
- Server
- Other add on cards and memory modules
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Our Service Strengths
Put those years of struggle with semi-competent, questionable & suspect IT repair vendors behind you. Backed by experienced industry professionals and latest equipment, we meet client’s complete repair and servicing needs related to IT and electronic goods sector. Some of the reputed companies who have undertaken our services includes IBM, ABB and others. Our experienced engineering team guarantees you complete repair & maintenance solutions that are based on parameters like: - Disciplined approach
- Precision & speedy service
- Capability to custom design services as per the specific requirements
- Highest possible yield rate with in minimum turnaround time
- Customer oriented approach
- High quality standards based on learning and sharing methodology
- Capability to undertake any kind of test and repair activity
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Infrastructure Facilities
We have with us well developed servicing and repair services that allow us to effectively carry out the in-hand service demands. Some of the facilities available with us to meet the overall repair and maintenance demands include: - 5000 Sq ft office space
- Well developed & 100 % ESD control managed work area
Further some of the equipment used by us to carry out highly effective repair and service requirements include: - ESD check meters
- BGA rework station
- SMD rework station
- Bar code equipment
- Oscilloscopes
- Digital multi meters
- Post probe equipment
- Mini PCI debug card
- Stepper card
For effectively meeting the in-hand service demands, we also have support of: - WIFI zone
- Tally accounting and inventory software
- MS Windows and MS Office
We also have support of universal programmer including modern IT infrastructure comprising of dedicated computer systems, servers, back up and laptops, multifunction device, broad band Internet connectivity and local area network. This allows us to effectively carry out the in-hand service demands on time...every time.
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Added Support Services Provided To Clients
Apart from pc repairing services, computer repairing services, monitor repairing services, and the consistent service and repair support provided to the IT and electronics goods sector, some other features that provide a value addition to the support services delivered by us include: - Dedicated set up & repair team
- Free transportation -insurance coverage for client’s assets
- Web based real time reporting
- Investment made to set up new service centres in the domestic markets
- Services delivered in shortest possible time frame
- Strong finance and operations management team with MNC experience
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Repair Process Control Systems & Software Tools
The repair process flow followed by us is based on: - Standards as per ISO 9001:2000
- Backed by tailor made control system for software tools
- Use of AMATOPS R2S for managing the repair services ( Receipt to Settlement)
- Use of software tools like AMIDIAG and PC Doctor to ensure effective service standards
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Client Support
Our consistent service standards as well as well defined approach helps us to successfully meet repair and servicing demands of our clients. Further our customer centric approach as well as competitively priced services has also helped us to garner support of many reputed clients in the IT and electronic goods sector. Some of our key clients whom we are servicing:
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Why Us?
Some of the factors that make us one of the most preferred partners to deal with include: - Hard core domain competence in Desktop, Laptop & Electronic goods
- Complete technical support for enterprise products
- Capability to deliver complete service and repair support
- Services of certified technical engineers having experience in reputed companies like MCSP/CCNA/ SUN/ IBM/Linux/EMC/Unix
- Self funded company (Zero Debt Co.)
- Professionally managed Organization
- Qualified technical repair team with more than 16 years of experience
- Commitment to quality in all our activities with standards followed as per ISO 9001 - 2008 certification
- State-of-the-art ESD infrastructure
- Complete support of test & measuring instruments
- Process control facilities certified by IBM QMS standards
- Complete logistics & management support
- Flexible and agile organizational structure
- Service warranty on all our repaired products
- Proven track record of success in all areas of services delivered
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