About UsAndromeda Marketing Private Limited (AMPL) is a company that believes in true partnership with its clients where Exceptional Performance, Quality, Value adds & sharing of Learning are a mantra. We focus on customer delight through a sale or service transaction on behalf of our clients.
There are two divisions of Andromeda viz: Customer Acquisition and Customer Life Cycle Management. In each of these Andromeda serves some of the leading players in different verticals.
As the leading DS & D company, AMPL is well entrenched.. One of the few companies today to offer the entire spectrum of Outsourcing be it Voice, SMS, WEB, Snail Mail Response, Face to Face Transaction Management, Backend Transaction Management with Equal Success with an Unparalleled History of Performance & Achievements. A True One Stop Partner for its Clients where
One Key Relationship Manager Can interact with the Client may it be for Sales, Outbound / Inbound Contact Center, Back end Response Management of the Mail Room or more.
The company has been a leader in its chosen business for more than a One & a half decade and has long term client contracts that have given it a robust market presence and significant market share in the domestic Customer Acquisition and Customer Life Cycle Management Industry.
AMPL today offers complete solution to all the direct contact needs of a client.
As the largest Direct Sales agent for Citibank and One of the largest Customer services/ Domestic BPO companies in India it has proven credentials and leadership.
AMPL s Contact Center work on Avaya & Aspect systems using State of Art Cutting Edge Technology, ensuring for the clients better ROI, enhanced productivity, more control, etc. A strong force of more than 4000 team members continuously deliver on defined SLAs , productivity levels & add value for the clients. We have the know-how to provide customized reports, and, this is made possible by the fact that the entire system is driven by tailor made , customized software for each client; not only automated at the agent level but also at the Verifier/Quality/Backend level ensuring that the floor is truly a Paperless Floor.
In customer acquisition, Andromeda boasts of a well-trained field force in the top 5 metropolitan cities of India - Mumbai, Delhi, Pune, Chennai and Bangalore.
The company has its own self generated and continuously updated database of over a million upper and upper middle class prospects for financial and consumer durable products.
The vintage of several supervisors and executives within AMPL is in excess of 7 to 10 years, thus assuring a client the shortest possible turnaround time in setting up a new operation in India. |
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