Arya Omnitalk Wireless Solutions P Ltd

A powerful automation tool in the hands of fleet managers for the real time management of call center logistics. The Mpower Auto Routing Solution helps the fleet managers by determining the most optimum route and trip pickup sequence, automating trip sheet generation and enabling online management of logistics based on dynamic workload, absenteeism, attrition and other operational exigencies.

Business Process Outsourcing is an industry doing India proud! While the industry has blossomed and grown in multiple locations all over India, it faces a number of challenges on a day-to-day basis. Perhaps the biggest of these is managing employee logistics, with an outsourced transportation service!

Consider the complexity of these logistics for a 2000 agent Call Center. For one, the number of agents to be picked up and dropped differs on a daily basis, across multiple shifts, catering to customers across several time zones. The agents too are scattered all over the city, and given the odd hours of reporting, transport managers have to be careful that an outsourced vehicle doesn't end up either starting or ending the trip with a lady! Add to this the frequent real time changes required due to dynamic workloads, absenteeism, high employee attrition or vehicle breakdowns and you have a harried transportation department living forever in anxiety! As a result, BPOs have a dedicated transportation department that prepares the roster and pickup & drop sequence manually, causing stress, errors, higher cost sub-optimal fleet utilization and employee dissatisfaction.

Based on several years of research and intensive interaction with the BPO industry, Arya Omnitalk pioneered the Mpower Auto Routing Solution that helps in preparing a cost and time optimized pickup and drop sequence in a few minutes, taking cognizance of fleet & operational constraints. The application schedules multiple-vendor and multiple vehicle fleets, resulting in quantum cost savings besides hassle free management of the daily exigencies of rerouting vehicles dynamically (pickup/drop of/relief/overtime employees). Apart from efficient routing, it also increases per seat profitability by providing facilities like proper occupancy balancing, automated inputs on start & end trip time and an approximate km validation. This coupled with Fleet Vigil deployment in BPOs makes the entire solution unmatched in terms of productivity, ease of use, safety, security and an objective dispute resolution device.

One of the major concerns faced by Concessionaires - operating on a BOT basis - is collection of the correct Toll amount - as applicable for the different classes of vehicles - with pilferage (during collection of toll) being one of the major problems faced in a manual system of operation. This calls for installation of semi/fully automated Toll Collection Systems - offered by CSSI & Arya Omnitalk - with automatic classification of vehicles and back end support/operation for discrepancy management. The other important requirement that Concessionaires have is of a HTMS system for surveillance of the plazas and highways for security reasons as well as ensuring safety of the road users. The HTMS solution provided by CSSI and Arya Omnitalk includes systems like Variable Message Signs (VMS), CCTV, Metrological Stations, Automatic Traffic Counters cum Classifiers (ATCC), Radio Communication Systems and Emergency Call Boxes that can be installed all along the highways/expressways.

Imagine the power of being able to track your dispersed vehicle fleet while sitting in the comfort of you office. Imagine the added flexibility of knowing where your vehicles have been and where they will be next. Imagine the ability to optimize routing and incorporate real time operational needs while your fleet is on the move. Now stop imagining! Because Mpower Fleet Management Solutions offer you all this and much more.

An anytime-anywhere, internet enabled fleet tracking service, the Mpower Fleet Tracking Solution helps Fleet Managers quickly deploy the tracking solution with minimal upfront investment. Just buy the vehicle units, insert a GPRS enabled SIM card, and start tracking your fleet anywhere in India on your computer terminal connected to the Internet! Fleet Managers start experiencing the need for automation when the fleet increases beyond a certain size. While this varies from one industry to another, a thumb rule puts this threshold number of vehicles in a fleet at 50. Yet there are many industries where automation is an essential requirement from day one, even for a small fleet of few vehicles. E.g. the need for automatic vehicle location, tracking and management comes up when the cost of 'command and control center' resources exceeds the productivity benefits of automation and a manual system just cannot meet the end user requirements.

Fleet Tracking is Arya Omnitalk's mobile database solution, a cutting edge integration of the latest wireless technologies with computer, internet and digital maps for providing Automatic Vehicle Location and Tracking Solutions for a host of industries. It is a live, real time tracking system designed to receive, store, transmit and poll location status of your mobile assets. Fleet Vigil, Mpower's vehicle tracking platform, acts as a powerful enabler for helping you get the most from your mobile resources. It acts the invisible eye for fleet operators across industry verticals. Here are some typical circumstances which have driven fleet operators to go for Fleet Vigil.

• Dispatching the nearest free vehicle to a location of accident/crime/emergency within a few seconds of the request
• Identify vehicles which are not performing the assigned function or stop at an unauthorized location or beyond an agreed duration
• Over speeding / other deviations including deviation from the prescribed route, stoppage, etc.
• Leakage of resources, pilferage of cargo/fuel or keeping air conditioning on
  during long hours of stoppage
• Means of undisputed authentication & cross check, route traveled, time to reach
  a location or cross a landmark, kilometers traveled, number of trips made, adherence to route and stoppage plan