Our organization follows a strict Transition Management policy which is considered to be most critical in today's vulnerable time. This ensures seamless change of service provider without any inconvenience to the client. We take efforts towards planning and execution of the transition, which requires complete cooperation with client management.

We fully believe it's essential to have a plan that includes the following:

• Make a preliminary, on-site security assessment
  

• • All facts of the proposal and contract are covered
    
  • All security equipment required at each post are identified
    
  • Any prior problems or concerns at the post are addressed
    
  • Training guidelines are set
    
  • Establish lines of communication and management control
    
  • Establish schedule of working hours for the post
    
  • Safety and fire protections are identified
    

• Uniform of Security Officers are approved by our clients and our management
  
• Training of all personnel set
  
• Scheduling of Security Officers
  

The strict following of these procedures helps in ensuring smooth flowing security program transition so that there is no default in the delivered security services.

Q. Will Arrow Manpower Solutions protect my property, but also respect my privacy?

Ans: We adhere to all the industry regulations and guidelines that enable us in safeguarding clients' property and privacy without compromising our obligations. Ethical training is provided for the betterment of the execution of duty.

Q. Is Arrow Manpower Solutions a great company to work for?

Ans: We at Arrow Manpower Solutions believe our employees to be our most important asset. Caring for their needs, translates to superior client service. Content employees' provide benefits to our clients and our company.

Q: What can I expect from an Arrow Manpower Solutions Security guard?

Ans: The guards are disciplined and punctual. They are well dressed, well groomed, oriented to security work, thoroughly instructed on duties, and supervised.

Q: What is the ultimate goal for Arrow Manpower Solutions?

Ans: Our ultimate aim is to meet all clients' needs, tailor our services to each individual client needs and to employ the most responsible security officers in the industry. We promise to provide the highest possible security service in the industry without passing on the cost to our clients.

Q: What is the benefit of a Security Guard?

Ans: Our proactive approach to security management helps allows us to respond to situations and events before they become problems. Prevention is the highest form of security.

Q: What areas of India does Arrow Manpower Solutions Cover?

Ans: Our main office is located in Gurgaon. We offer our services in Gurgaon, Manesar, Delhi, Noida and Faridabad. For any assistance and queries, customers can call us at 0124-4292003. We offer services on a "trial basis." No long-term commitment is required.

We have gained an envious position in industry sectors like security and housekeeping. Below cited are some of the reasons that make us different from others and enhance the level of customer satisfaction are as follows:

• All clients have access to our management round the clock
  
• We offer services on “trial basis” also.
  
• We have 24-hours supervision. The supervisor checks the posts and the security officers randomly at the client’s premises
  
• We are flexible in accomodating client's requests
• Replacement of the staff if the client is not satisfied 
  
• Complete customisation of service to suit diversified needs of the client.
• We are ethical employers and treat our employees fairly.

Q: What is the training process of Arrow Manpower Solutions?

Ans: Our security officers are trained in such a way they can quickly adapt to difficult situations. With our diversified workforce, we can offer services such as bilingual security officers and personnel who will adapt to your business needs.

Q: How does Arrow Manpower Solutions plan and execute an assignment?

Ans: We work with our clients to create a customized security program specifically for each location, where we are entrusted with security operations. The plan is reviewed and approved by our clients prior to the implementation procedure. An ongoing review of the plan is done on a regular interval to ensure that our services always meet our client's needs.

Q: Are your prices competitive?

Ans: We assure that our services are best and are offered in a cost-effective manner

Q: What kind of locations do you offer security for?

Ans: We provide security for multiple locations including Apartments, Construction Sites, Hotels, Multiplexes, Office Buildings (Small & Large), Restaurants, Gated Communities, Hospitals, Shopping Centers, Access & parking lot Control, Shops, Factories, Gas stations, Toll Plazas, Schools and Warehouses.

Q: What if my company's size or revenues does not warrant the employment of a full-time security person?

Ans: We offer this option under a short or long term contractual arrangement. Our company is the perfect answer for the client with multiple responsibilities and no budget, to hire a security manager.

Q: What time of day can I expect my property to be guarded?

Ans: All clients have access to our management throughout the day which is assisted by our 24-hours supervision. The supervisor inspects the posts and the security officers randomly at the client’s premises.

Q: Arrow Manpower Solutions strives for Total Quality Management. What does this mean?

Ans: Total Quality Management is a continual process that comprises of ample security programs customized for each client, regular quality evaluations and client feedback. TQM measures such as security supervision, on-going training and emergency response drills ensure that security officers are meeting the high-level service expectations set by our organization enables our clients fully satisfied.

Since our establishment, we have been reckoned as a company that specializes in providing all-inclusive manpower solutions. In this, we assure to recruit most efficient, polite, dedicated and well-trained:

• House boys
  
• Pantry staff
  
• Cooks
  
• CSA
  
• Staff members and others
  

Our security services are offered with a staff of highly trained and motivated personnel. Our security personnel are reliable and prepared to work round the clock.

To ensure that the security guards effectively execute their responsibilities, we train them so that they are prepared for facing difficult situations in an efficient manner.

Some of the characteristics that differentiate our security officers from the others are as follows:

• On time
  
• In uniform
  
• Well groomed
  
• Oriented to security work
  
• Thoroughly instructed on their duties
  
• Supervised
  

The following is a brief list of businesses and facilities where we provide security guards to:

Apartments	Commercial Clients
Construction Sites	Hotels
Multiplexes	Office Buildings (Small & Large)
Closed Circuit TV Monitoring	Restaurants
High Rise Buildings	Gated Communities
Hospitals	Shopping Centers
Entertainment Center	Industrial Clients
Shops	Schools
Warehouses

For the implementation of Total Quality Management (TQM) principles, we maintain highest service standards that meets each individual client needs. Further we utilize latest training methodologies to ensure flawless service standards.

For proper TQM, we evaluate each post on quarterly basis on the following review process:

• Identifying client expectations
  
• Translating client expectations into post orders
  
• Establishing performance standards
  
• Feedback to the client
  

Developing a strategic partnership with our esteemed clients is the prime aim of our organization. For this, our management team engages in the conduction of meetings with the post management for the evaluation of the granted services.

Further. Our management can be accessed round the clock by our clients, so that they can check whether the service personnel are completing their duties in the best way or not. They supervise the locations and assure the clients with complete peace of mind.

Our Total Quality Management is a continual process that involves comprehensive security programs that are customized for every client and are based on regular quality evaluations and client's feedback.

TQM measures such as security inspections, on-going training and emergency response drills further ensure that security officers are meeting the high-level service expectation demands set by Arrow Manpower Solutions.

To meet the demand of residential, corporate, institutional and commercial clients we offer a variety of services. These recruitment services, security services, etc, are planned as per the budgetary constraints of our clients and include security services, corporate housekeeping services, domestic housekeeping services and recruitment services.

Advantages and features of our services:

A) Security Services

• Proficient security officers, well groomed, punctual and always in proper uniform
  
• Oriented to render security work
  
• “Trial basis” services available, No long-term commitment required
  
• 24-hours supervision
  

B) Housekeeping Services

• Polite, punctual and trained staff
  
• Use best quality chemicals and equipment
  
• Long-term and short-term contracts available
  

C) Recruitment Services

• Background checked 
  
• All candidates will be personally interviewed before referring to the clients.
  

Over the years, we have acquired expertise in offering security services, corporate & domestic housekeeping, and recruitment services to our diversified client base. We are the most preferred company that provides recruitment of well trained security guards, house boys, pantry staff, guards, cooks, CSA and others.

To ensure our process expertise, we follow stringent selection policy which ensures that all applicants are thoroughly screened and background checked.

We train the security personnel with a view that they can successfully handle following situations:

High Image Standards	It is imperative that the Security officers present an image to the employees and visitors that are favorable to our client while maintaining a professional security image. Arrow Manpower Solutions is aware of that fact that our security officer's behavior and performance will reflect directly on our clients
Conflict Management	This course is design to teach officers to recognize and control potentially volatile situations. The course helps officers develop the ability to recognize behavior that could result in serious injury or damage to property.
Proper Report Writing	All activities of Arrow Manpower Solutions officers will be properly documented. Any incidents resulting in damage to property or jeopardizing the safety of employees or the general public will be thoroughly documented on Daily Activity Report (DAR). Other security officer training includes report writing, administrative practices and related document preparation and submission
Jurisdiction and limitations of the Security Officer	While the scope of work and responsibilities for the security staff are extensive, there are limitations to the jurisdiction and authority granted to Security Officer. Security Officers do not have powers of arrest. To prevent lawsuits and embarrassment to our client, Security Officers are properly trained in jurisdiction, limits of authority. Arrow Manpower Solutions will reinforce that the role of the Security Officer is to observe, monitor and report.

Continuous Training

Our well trained security officers continue training through regular refresher modules and get update on all-new laws, techniques, and procedures of the security service industry.

Providing Incentives

We are engaged in maintaining all the detailed records of performance of each employee and conduct regular performance review. Performance linked incentives help to maintain good morale and better service in their future.

We follow a stringent process to recruit our security personnel. The process is carried with a variety of steps which enables in procuring the best candidates.

First of all, we conduct the selection process which is done through following steps:

• We inspect the applications thoroughly.
  
• A Preliminary Interview is held which is further carried out by the review of the candidates.
  

Other steps include:

Review completed application	Written and verbal skills checked
Conduct complete background check	Assess the applicant in terms of awareness about safety, reporting procedures and general duties and proper grooming of a security officer.

After completion of these points, we follow the below cited steps:

• Second interview with employment supervisor
  
• Police verification of the short listed candidates
  
• Job offer made
  
• Assign position
  
• Schedule training
  
• Assignment to specific client site
  

Recruitment Sources

Our company utilizes different resources for the recruitment of security personnel. In order to reduce personnel turnover, we hire employees near each post. We recruit through DGR, employee referral and through periodic notices.

Equal Employment Opportunity

All personnel proceedings including enrollment, selection, promotion and regulation are made without regard to a person's disabilities, race, color, religion, sex, national origin, and age or veteran status. Our Human Resource Department performs random audits to ensure all central and state regulations are complied with and understood.

Our organization complies with all appropriate laws and policy regarding the employment.

Our company is striving towards fulfilling its ultimate mission to meet all the demands of clients, offer tailor made housekeeping and recruitment services as per client needs and hire the most ethical & conscientious staff in the industry.

To accomplish this mission, we rely on following principles:

• Quality Service: - Provide the best possible security, housekeeping and recruitment services in the industry in conformation to customer’s budgetary constraints and other specific needs
  

• Ethics: - Adhere to all industrial guidelines & regulations. Respect our clients’ property and privacy without compromising our duty.
  

• Employees: - Hire a team of proficient and seasoned experts