Customer Satisfaction Measurement & Monitoring - BDB Q-SAMM

Customer Satisfaction Measurement & Monitoring Division - BDB Q-SAMM

Evaluation of Customer Satisfaction Level (CSL) • If your customer is likely to buy your product, equipment or service once again • If yours is a competitive marketplace • If you would like to know your customers' perception of your key strengths and weaknesses • If you wish to know how satisfied your customers are in relation to your competitors • To be able to design an accurate and incisive customer oriented market strategy • A CSL study may even assist in obtaining an ISO 9000 certification. The output of CSL study will reveal: • Which aspects of your product, equipment or service creates the highest dissatisfaction • Whether only a few elements cause 80% satisfaction • What is to be done to create greater satisfaction? • What drives the market and what is the market sensitive to? We have conducted Customer Satisfaction Level (CSL) studies for every prominent segment of industry in India. Some areas of our experience includes: • Capital equipment • Engineering components • Consumer durables • Chemicals • Petrochemicals • Petroleum products • Agrochemicals • Textile • Automobile • Pharmaceuticals • Electrical and Electronic products Add to Enquiry Basket