IVR Software Solutions,ASR Solutions,IVR Solutions In India,ASR Solutions In India

Profile
We are a growing company providing IVR Software Solutions and ASR Solutions for a host of companies into Logistics / Courier / Parcel Service, Airways, Railways, Telecom Industry, Banking, Financial Institutions, Insurance, Health, FMCG, Production / Manufacturing, Internet / E-Commerce, Cooking Gas, Entertainment / Media and Government. We have matching solutions for any industry which requires customer service.

IVR Services
We provide customer service solutions through IVR, SMS, WAP and Internet for IVR service industry.

More About IVR
IVR is a software application which can interact with the telephone interface board to receive incoming calls. It prompts the caller to select an item from the menu and, based on the selection made, responds back with pre-recorded information or live information from the database using voice. Additionally an IVR can dial outbound calls automatically, and if it detects human pickup (not busy or no answer calls), play a pre-recorded voice message. Typical examples include: appointment reminder, payment follow up, promotional calls, etc.

· Speech Recognition	· Integration with Phone, Fax, Email, SMS, Web.
· Text to Speech	· Bridge Calls
· Bulk Outbound Calls	· PBX Integration
· Email Integration (SMTP, POP3)	· Conference Calls
· Fax - Receiving & Sending	· ODBC Compatible
· SMS - Receiving & Sending	· CTI Technology

IVR Applications

· Attendance Reporting	· Insurance Enquiry
· Account Information	· Loans and Mortgage
· Airways Enquiry	· Order Taking and Status
· Automated Call Center	· Polls
· Bank Account Enquiry	· Price & Product Catalogues
· Contests · Complaint Booking	· Reminders
· Cooking Gas Booking	· Sales Automation
· Courier / Parcel Tracking	· Surveys
· Dealer / Store Locator	· Stock Information
· Election Information	· Subscription
· Exam Results Enquiry	· Train Ticket Enquiry
· Health / Safety Enquiry	· Travel Advisories
· Hotel Booking	· Telecom Industry
· Income Tax Claims / File	· Tele Marketing

IVR Applications
IVR allows customers to get information without human intervention. It enables 24 X 7 customer service with a consistently pleasant and cheerful voice. A caller can interact with the system using a telephone keypad or by saying a keyword. This customer service solution is well proven and cost-effective. We specialize in both Touch Tone IVR and Speech IVR.

Benefits of IVR

IVR, SMS, Web based Customer Service Solutions Development & Hosting

College Automation Package
Automatic Attendance Alert System
Students Information Through Phone (IVR)
Automated Appointment Booking System for Hospitals
Parcel / Courier Tracking through Phone (IVR / SMS)
Automated Complaint Booking System (IVR/SMS)
Automated Tele-Banking / SMS Banking
SMS alerts for Share Brokerage Company
Bulk SMS / Short Digit Code for SMS (667733)

Ask for Our Services

Boan Comm offers three different models to Voice-Enable your existing system:

Pay Per Use Model

Hosting at the Boan Comm Premises
Monitoring by Boan Comm on a 24 x 7 basis
Enormous savings on hardware, software, office space, staff, telephone, internet and other infrastructure
No Limit on the number of concurrent calls

Dedicated Model

Hosting at the Boan Comm Premises
Monitoring by Boan Comm on a 24 x 7 basis
Enormous savings on hardware, software, office space, staff, telephone, internet and other infrastructure
Mutually agreed limit on the number of concurrent calls
Dedicated IVR, DB Server
Dedicated Telephone (PRI) lines

Own Your Model

Hosting at Client Premises
24 x 7 Monitoring by Boan Comm's Alert System
Telephone and On-Site support will be provided

Our Process

Analyze the client's business and propose an appropriate solution
Draft the call flow document for acceptance of the client
Design and draft the data interface specification
Implement the client side data interface
Implement the server side data interface
Implement IVR solution
Extensively test and obtain acceptance from the client
Generate call detail reports
Generate custom specified reports, if any

Data Interfaces / Protocols Supported

Any ODBC Compliant Data Base Http, FTP, HTTP, HTML, XML
TCP/IP, UDP
MSMQ, X.25, LDAP
Host Data Access 3270/5250 Emulator (For Mainframe Connection)
Web Service (SOAP)
ISO 8583 (For Financial Applications Like Banking)

Why IVR and Why Us ?
In this cut-throat competition, maintaining & retaining happy customers is the only sustainable survival strategy. For this you require customer service round the clock (24x7). However, it is cost intensive if grounded by humans only. It is also tedious for a representative to answer the same query. To overcome this, automated call centres powered by IVR (Interactive Voice Response) was adopted, in which we are leading the global market.

With expertise in various technologies (Mainframe, UNIX, Windows, Java, .Net, Oracle, etc.), we can integrate your existing system with our customer service solution very quickly and efficiently. Our experts have developed and deployed IVR and ASR solutions for financial organizations, mutual funds and insurance companies in USA. Our expertise in Network Security (Firewall/VPN) will enable a secure implementation of your customer service solution.

We integrate IVRs easily with FAX, E-mail, ASR (Automatic Speech Recognition) and TTS (Text to Speech). We make possible communication with any heterogenous systems. Finally, our IVR solution can be integrated with a human-operated call centre using CTI technology.