Hospitality and Tourism Employment
The tourism and hospitality industry is noted to be one which has a very large scope. It comprises of many sectors ranging from hospitality, food and beverage, conferences and conventions, recreation, etc. In order to understand the diversity of job roles within the tourism and hospitality line, Airey & Frontistis (1997) has advocated that it is important to see the job roles from the point of view of the individual rather than from the macro industrial perspective. They claimed that by doing so, one would get a more accurate insight than from seeing it from a holistic vantage point.
On this note, the image of people’s occupation and status from the tourism and
hospitality line can be vague and misleading. People can have different insights and
impressions of the same job. However, ultimately, the way that a person feels about his or her job is very much dependent upon his or her performance and satisfaction derived.
As mentioned above that its image is vague, people have separate views of the jobs
available in the tourism and hospitality line.
The tourism industry is one that does offer a certain amount of job satisfaction. Due to the fluid nature of the jobs and their flexible work structure, many find it attractive in terms of shift work, number of hours work, etc. The industry also attracts people who find making permanent friendships difficult and preferred short-lived and jovial relationships.
Characteristics of Employment in the Tourism and Hospitality Industry
The tourism and hospitality industry is one which is manifested in many sectors,
namely the hotels, tour operators, transportation companies, food and beverage companies etc. According to the World Travel and Tourism Council (2010), the global tourismemployment is estimated to rise to 235,785,000 jobs or 1 in 12.3 jobs in the year 2010, which is approximately 8.1% of the world’s jobs. By Year 2020, 9.2% of total global employmentwill be involved in tourism and hospitality, i.e. 303,019,000 positions.These jobs will include both direct and indirect employment. Direct employment would imply jobs that help in the creation of the business, whereas indirect employment arise out of businesses that produce goods and services that assist in supplying visitors and travellers directly. In Singapore, the number of tourism jobs account for 6.3% of total employment or 1 in every 15.9 jobs i.e. 232,000 jobs in Year 2010, and up to 7.3% of total employment or 1 in every 13.8 jobs by Year 2020 (World Travel and Tourism Council, 2010). Despite the high number of figures shown, it is difficult to calculate or confirm numbers relative to the nature of the tourism and hospitality industry. The complexities of the industry due to part-time work and seasonality create methodological difficulties in accounting for the absolute number of people involved in the hospitality and tourism trade.