Caretel is part of the Dalmia group (a leading Indian conglomerate with GHCL as its flagship company). The group has diverse business interest including Chemicals, Telecom, IT Enabled Services, Tobacco, Explosives, Dairy products, Textiles, Resorts and others. As part of its expansion strategy, the company has focused into the area of Multimedia Contact Centers including Business Process Outsourcing. Caretel has achieved substantial success in the domestic market by acquiring major multi-national clients in the Automobile, White Goods, FMCG, IT, Telecom, Entertainment, Finance and Insurance sectors. Some of the key clients amongst an impressive list of over 60 major corporations.
We are running Kisan Call Centre Services and at present operating with 124 seats from 16 business locations to 19 Delivery centers in 16 cities.. It is a prestigious project of Ministry of Agriculture to provide single window helpline to the farming community of the Nation. The services were inaugurated by Prime Minister in the month of Jan-04 and operate for 24 hours a day, 7 days a week.
Caretel has a rich experience of handling upto 180 million CTI calls per annum, along with large back-office operation, which is one of the highest in the country. The company operates IT enabled services in top 13 business cities of India including Delhi, Mumbai, Calcutta, Chennai, Hyderabad, Bangalore, Ahmedabad, Pune, Kanpur and Chandigarh - again one of the most geographically diverse IT enabled operations in the country. With over 10 years of experience, Caretel has well-established processes, confirming to ISO 9001 standards.
Caretel has been handling the BPO operation for various clients, which includes multilingual e-book publishing, data entry and processing etc for private and government organizations. We are handling complete processes like Bill generation, printing, payment collection and follow-ups for Telecom and Insurance segments.
- Caretel is Hiring for the new MTNL, 24/7 process and around 500 persons to be hired within this month
Press release by Financial Chronicle on 10th August 2009 quoted “Anti Ragging is being run sucessfully, more than 2000 calls are logging every day, it is a ministry of HRD initiative on Supreme Court directions. (refer press coverage)
Ms. Praveen Chauhan , the Head HR told ‘Express Computers’ that even during the downturn, hiring is here to stay although the cost effective sources like job portals and internal employee referrals are the best possible options to source candidates hence hiring through print media and consultants has been frozen at the moment.
Caretel Eyes 300 Seater London Centre is covered by Financial Chronicle on 18 th August 2009. Our CEO Mr. Amit Roy has not disclosed the content of the entire deal but informed about the steps taken by company to go global. (refer press coverage)
Caretel gets an approval from Department of Telecommunications to go International. This would open new avenues to Caretel to venture into unexplored and niche international markets to add value to outsourcing of services to International clients.
CEO, Mr. Amit Roy quoted “This will open up new opportunities for Caretel, to use the Operational Expertise Across the Globe”.
COO, Mr. Rajesh Sehgal quoted “This will result in a paradigm shift for Caretel and help caretel to emerge as a real global player in BPO space".