About Chatterjee Cleaning Arts Services Private Limited
Started in the year 1992 by the then very young and energetic Mr. Debtosh Chatterjee as a small business venture to meet his daily expenditure during college days CCASPL was then only 'Cleaning Arts'- The Art of Managing Maintenance. From a single room office at Kolkata, CCASPL started its journey as a service provider group for small businesses and household sectors. The company offers a full range of facility services, including housekeeping, pantry services, mail dispatch, horticulture, photocopying and printing, janitorial services, electro-mechanical maintenance, quality assurance systems, work-to-order services. Over the years gradually it spread its wings to provide other related & auxiliary services. Within a short span it established itself as one of the premier organizations of its kind. Needless to mention it subsequently became the meeting point of socio - economical growth (by providing continuous employment) and professionalism. CCASPL had by then made a strong foray into the corporate clients and established business houses. Companies that count on CCASPL include real estate companies for their residential complexes, commercial complexes and shopping malls, national and international corporations for their headquarters,branch offices and outlets, pharmaceutical companies for their offices, laboratories and factories, manufacturing companies for their shop floor maintenance, entertainment group of companies for their cine complexes and sports facilities, retailing houses for their stores and warehouses, schools and other educational institutes and government agencies. With the tremendous growth in the retail segment seen in the last few years, the company has been able to sustain more than 65% growth all over India with 95% Customer Retention rate. As trust of the clients grew day by day over the years, the company saw developments and action at locations far beyond its home grown territories.
Quality Policy / Processes
The company Quality Policy as evolved with time and decided by the Top Management reads.
Member of Confederation of Indian Industry. We are one of the founder members of Association of Indian Cleaning Industry.
Having 6500 employees, 400 clients. Professional Management Team- Young, Energetic & Service Oriented. Total Compliance to Statutory Requirements. Constant Training of Staff on technical and behavioral aspects. Customer Care Team for enhancement of Customer Satisfaction. Dedicated Manpower Management Team for prompt response. Material Management Team to provide cost control methods and timely delivery. Spread in India 30 states/ 450 locations Operations Staff and Senior Management are BICSc certified.
ISO 9001:2008 certified. At chatterjee cleaning arts services pvt. Ltd, it is our passion to be the preferred choice of our customers for facility management services including provision of manpower & housekeeping. We are committed to comply with all requirements of our customers, in terms of Service quality and best deal. We are also committed for continual improvement of our Service Process and our Quality Management System, as a whole, aiming at customer satisfaction as well as benefit of the organization by: - Constant endeavor towards enhancement of business to reach out to vast sections of the esteemed clientele. Monitoring Customers perception for determining improvement opportunities in all possible areas.
We are The One Stop Shop for most Facility Management Services required by the present day Property Managers. We are the Market Leaders in Retail and Mall Maintenance. We excel in Office and Guest House Maintenance. We also provide Temporary Staffing Solutions, Payroll Management and Facility Management Consultancy. We understand the unique challenges facing the modern facility owners and managers today being dependant on Service Providers for the ultimate quality of service, and are well prepared to use our experience and innovations to provide optimum delight to the Customer.
- House Keeping, Pest Control - Periodic and specialty cleaning.
- Office Services, Communications & Pantry Services.
- Carpets, Sofa, Upholstery Shampooing, Stitching, Vacuuming.
- Façade Cleaning, Window cleaning, Dust removal.
- Outdoor area cleaning and parking lot maintenance.
- Consumables Storage & Distribution.
- Electro-mechanical maintenance.
- Management Support Systems on Fire Safety, Gen-set, Lifts & Acs.
- Flower arrangement, Gardening & landscaping.
- Electrical Equipment &Installations.
- Drinking water supply system & Plumbing works.
- Carpentry & Painting.
- Vendor Development.
- Quality control featuring the ISO 9001:2008 quality mgmt. System.
|Aditya Birla Retail||Khadim’s Egaro|
|Big Bazaar, Brand Factory||Land Mark|
|E Zone||Mahindra Retails|
|Fab India||Planet M|
|Fashion Station||Furniture Bazaar|
|GKB Opticals||Ohris Munch Town|
|Godrej & Boyce||Pantaloons|
|Home Town||Ritu Wears|
|India Mart||Saurer India|
|Giny & Jony||Spencer Retail|
|Reliance Trends||Shopper’s Stop|
|Trent Hyper Market||Steel Junction|
|The Home Stores||The Loots|
|Turtle, West Side||Industree|
|Max Retail||Wills Lifestyle|
|Marks and Spencers||Globus|
|OTOBI||Wadhwan Food Retail|
|La Fitness||Standard Max|
|Talwarkars||Khadim Sona Khazana|
CCASPL is committed to building on its established history of providing quality facility management services to its clients. Commitment here is a habit of making genuine promises and fulfilling them before the customer expects it. We believe in the dedication to a job that is hard to do, going the extra mile and always following through.
"There is not a job in the world that cannot be done better than it is being done. A man is not doing the best he can for the company that employs him, the people he serves, or for the world, if he goes through life without looking for that better way."
CCASPL's Human Resources department is designed to provide quality services and support in employment, safety training and employee relations. Its mission is to perform beyond the expectations of our 6500 employees, enabling them to better serve our clients.
The MPM dept. does the sourcing of the field force all across India. They use the MANFIT process to finally deploy a person at the site. It plans manpower allocation for the sites and anticipates & sort out manpower related problems.
Human Resources take an active leadership role within the organization by supporting CCASPL's Quality Policy, ensuring our employees are recognized as our most valuable resource. The department acts as a catalyst -- enabling employees to contribute at peak performance levels to the success of the business.
With our quality services and flexible, reliable manpower solutions we became one of the eminent services providers in the country. Our services are catered to various domestic, industrial as well as commercial areas. We are endured with the trained and well behaved manpower having good hold in their domains. The factors which keep us ahead of the other are:
- Wide range of manpower solutions for carrying out variety of jobs
- Industry leading prices
- Years of experience in the domain
- Timely and reliable services
To,Chatterjee Cleaning Arts Services Private Limited