Call Center Solutions

Ameyo (Expert) is an all-in-one  Multimedia Contact Center Application with hi-end capabilities for inbound ,outbound and Blended application on VoIP, IPLC or TDM network.

A high end state of art technology architecture with Top of line Capabilities like ACD(Automatic Call distribution), IVR (Interactive Voice Response), IP-PBX, Predictive Dialer, Unified Messaging, IP Office, Voice Logger, Quality Monitoring, CTI, CRM and Reporting thru Reportica Module.It also offers unified queuing ,skill based routing and Excellent Quality Analysis with all modes of Media Plugged in the total solution.

• Third Party Applications like Work force Management(WFM),Enterprise Resource Planning(ERP),Professional CRM gets integrated with Ameyo architecture to give a fell of one solution having every reports on each Agent Desktop.

• The Agents contents of all applications can be accessed across various Modes of Multimedia like E-Mail,SMS,Messaging,Video and Fax.

Features and Benefits :

• Next Generation Suite with Blended capabilities topped with Multimedia integrations
• Unified queuing with intelligent routing and the best time to contact capabilities .
• SOA helps in seamless migration and customisation at very reasonable price
• Perfect BIS tool with Reportica helps the user to take intelligent decision

Request for Quotation

The Total suite of contact center in a professional layer helps in efficient way of managing data base, right time contacts, increase in Human calls that strives to deliver superior Customer interaction with Multimedia Integration and as well maintain business efficiency and employees effectiveness.

Capabilities like Predictive , Preview and Progressive Dialer with ACD ,IVR and Logger  helps the user to have a total solution on a single platform.

The solution is ideal for Domestic as well as international call centers for customer support, Marketing research and helpdesk and other processes across various verticals Like BFSI, Manufacturing and Communication industry.

Features and Benefits

Request for Quotation

Ameyo standard is the right mix for SME and small contact centers.

The Total suite of contact center in a professional layer helps in efficient way of managing data base, right time contacts, increase in Human calls that strives to deliver superior Customer interaction with Multimedia Integration and as well maintain business efficiency and employees effectiveness.

Capabilities like Predictive , Preview and Progressive Dialer with ACD ,IVR and Logger  helps the user to have a total solution on a single platform.

The solution is ideal for Domestic as well as international call centers for customer support, Marketing research and helpdesk and other processes across various verticals Like BFSI, Manufacturing and Communication industry.

Features and Benefits

•  Next Generation Suite with Blended capabilities topped with Multimedia integrations
•  Unified queuing with intelligent routing and the best time to contact capabilities .
•  SOA helps in seamless migration and customisation at very reasonable price
•  Perfect BIS tool with Reportica helps the user to take intelligent decisions.
•  Easy to use GUI based interface IVR tool.

Request for Quotation

Baisc call center Package for seats lesser than 50 and are looking for cost effective voice solution.

Small startup call centers who are looking for all in one cost effective solution with basic functionality and can be later scalable to the Advanced or Professional Ameyo Platform.

Features and benefits

•  Cost Effective
•  Optimum Resource Utilization
•  Easy Scalability 

Request for Quotation