Xponential is an innovative Customer Management company. It provides value-creating services in the areas of customer acquisition, customer management, other business process & technology related services. Xponential drives a data backed focus on customer needs with technological innovation and certified operational excellence to deliver customized solutions to companies around the world. These solutions are driven through strong analytic and very well trained resources to ensure rewarding experience for customers and prospects. The end result is lower cost and higher efficiency.

Our time-tested methodologies separates us from other companies that run your customer management with a mechanical mindset. Xponential?s senior management is driven by a single objective ? value creation.

With its India-based delivery locations (Mumbai & Pune), Xponential delivers top class customer management services with an unwavering commitment to the innovation in what we do.

Xponential has access to Mumbai-based 400 seats infrastructure that is specifically designed to capture the unique requirements of customer management & BPO operations: Designed for 24 x 7 operations State of the art building management, security and power backup systems Robust highly reliable network infrastructure with multiple redundancies Information Security is ensured at multiple levels : Physical Security & Building Security Systems: Xponential?s facility has tight security round-the-clock and access to the building is restricted to authorized associates only. These security processes are based on ISO 27001 guidelines. System/Network Level : LAN: Xponential?s Local Area Network is designed to provide logical separation for each customer, or even various projects of the same customer, if required. Need-based access for permissions and authorizations, with adequate firewall and archival facilities, is ensured. Passwords and Restricted access : Xponential has Password-protected network and telecommunications access, with access to internet and e-mail restricted through a network firewall. Client/Project Level : Data Security between clients is ensured through dedicated/separate areas for different clients, restricted physical as well as network access and LAN separation for each client. Our floor level operations team is not given direct access to public internet. Associate Level : Restricted and need-based access, based on roles which are reviewed periodically. More importantly, the attitudes of the people we recruit are tested through psychometric tests. Confidentiality contracts and non-disclosure agreements are signed with each Associate and background checks are run on them. Business Continuity and Disaster Recovery : We, at Xponential, strongly believe that the best way to handle a crisis is not to have one in the first place! Disasters can occur without a warning and the results are often, unpredictable. It can take weeks or months, even years for an organization to recover from the outages or service disruptions caused by adverse events such as natural or man-made disasters. We have developed a Business Continuity Plan (BCP), based on the potential threats faced by the organization. Our BCP is geared to meet all possible contingencies, be it operational, infrastructural or unforeseen natural calamities.