About UsQ Point Infotech was established in the year 2006 was primarily engaged in the Data Entry and call center activities work in the name of Today's View Global Services and it was inspired to diversify into Q Point Infotech, an IT and ITES company in Madurai. We mainly focus into quality and satisfy the actual needs for our clients. We are one of the fastest growing and upcoming companies in BPO, Call Center and software development. We provide Programming Services in software and Web designing and development, and we are committed to high quality of work in the fields that we venture in. We help clients successfully execute and manage business process management and outsourcing strategy to achieve breakthrough results. As long-term partners in our client's success, we build the capability to execute strategy and accelerate time to results. We provide our clients the full array of business process services underpinned by operational excellence and cost effectiveness. Business process outsourcing with Q Point Infotech helps organizations become high-performance businesses and governments. These organizations consistently exceed their peers by quantifiable standards and through economic cycles as well as new generations of leadership. |
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 | Fact Sheet | | | Year of Establishment | : | 2006 | | Legal Status of Firm | : | Partnership | | Nature of Business | : | Service Provider | | Number of Employees | : | 11 to 25 People | | Turnover | : | Upto US$ 0.25 Million (or upto Rs. 1 Crore Approx.) | | Major Markets | : | Indian Subcontinent |
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InfrastructureIn this increasingly complex environment, one of the few sustainable sources of profitable growth is the ability to deliver a consistently satisfying customer experience. To deliver the kind of customer experience that drives high performance, leading organizations master customer centricity: the ability to offer highly relevant customer experiences, designed to capitalize on well-understood opportunities for profitable growth and tailored to the preferences and intentions of specific consumer segments.
q-point infotech helps organizations chart a path to high performance through customer centricity, using a powerful combination of strategic insight and superior execution. Organizations that enjoy strong customer loyalty also realize higher margins, revenue growth and shareholder value.
q-point infotech customer relationship management (crm) consulting services help clients achieve high performance by efficiently anticipating, meeting and exceeding their customer? S expectations. Companies that work with q-point infotech move to the next generation of customer relationship management while maximizing existing capability.
confidential information protection
the data is maintained in a server which has been secured in the network and protected from unauthorized persons through the use of user/password mechanism. The information is distributed only to required recipients only.
safeguards in place to protect a customer's information from being disclosed to employees who are not working on that customer's accounts
every customer is assigned a project manager, the project manager co-ordinates with
the customer as a single point of contact; he is then responsible for disseminating the information to his respective team assigned for the project.
the technology team has various policies designed to protect the customer such as security policy, data management policy, and project development policy etc. Each customer? S project is executed following these policies strictly safeguards in place to protect a customer's information from being disclosed to other customers.
our call centre as a corporate adheres to all the rules and procedures maintained in a non disclosure agreement document. Above all the agents work on segmented applications. They do not have access to read the data from other accounts from the database.
additionally, we have a policy of signing a non-poaching agreement for employees, no solicitation for clients and data protection agreements with all of clients.
firewall
we do not have our servers on the public internet. We are also implementing checkpoint software for security.
ups
un-interrupted power supply with 100% power backup for outsourcing services.
figure 5 power backup
predictive dialer
dialer to support both inbound (customer support, customer service, up-selling, cross selling) & outbound (telemarketing, advisory service, survey, lead generation) services. The dialer performs acd (automatic call distribution) and predictive dialing which connects only human calls. The dialer has features such as 100% voice logging, verification, supervisory functions, tele monitor, remote monitor, online / offline reports, for bpo services.
voice connectivity
voice connectivity with full redundancy. Voice connectivity enabled to connect us, uk, australia and most of the european countries to support offshore outsourcing activities in india.
encryption
we are not sending any data, however when we do so the igx will send data after encryption. Checkpoint firewall has a certain level of encryption capability.
antivirus safeguards
norton anti virus: server edition is installed; the software on a schedule updates with the latest release or version, and regularly scans the entire network based on a daily schedule.
server backup policy
we have a defined backup policy for all servers and a defined backup procedure, which is followed on daily basis.
Contact Details| | Company Name:
| Q Point Infotech | | Contact Person: | Mr. Rajasehar Dharmalingam | | Telephone: | +(91)-(452)-6540222 / 4208001
| | Mobile / Cell Phone: | +(91)-9994166871 | | Address: | No.117 Vasantha Nagar, Bye Pass Road, Madurai, Tamil Nadu - 625003 (India) |
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