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Indiamart

Current Openings - Operations

We are a team of 4000 multi-discipline professionals and are constantly looking for able members. We are looking for people who have a creative approach to life as a whole.


Assistant Manager -Customer Care

Reporting to:
  • Customer Care Manager
Vertical / Department
  • Client Servicing Division
Location
  • Delhi/NCR

 

Job Summary:
He/she should be customer-oriented with the passion to serve and understand customer's needs and should be responsible for making sure that customer related activities are done within stipulated time frame.

Job Profile:
  • Servicing existing clients through phone and email only and nsure their satisfaction with the services of Indiamart
  • Maintaining good rapport with the client by offering timely information, support in making updates/changes in catalog, liasioning with the promotion team to ensure relevant & more business enquiries.
  • Convincing the clients for upgrades and renewal of services through :
  • Explaining new/improved services
  • Generating appointments from them for the Client Servicing team.
  • Keep a close track on work in process, customer complaints and accounts receivables
  • Offering all support to the client servicing team for upgrading the client for new services.
  • Preparation of daily call report & appointment generation report.
  • Tracking all WIP cases & coordinate for getting the work completed & hosted.
  • Tracking all renewals and ensuring that we renew all subscriptions.
  • Achieve targets as specified from time to time.

Qualification:
  • Graduate/Post Graduate

Experience:
  • 3-4 years of experience in call centre/BPO industry.
  • 1-2 years of experience in Team Handling

Candidate Profile:
  • Should be a team player with positive work attitude (has a pleasant disposition and personality).
  • Should have 1-2 team Handling experience.
  • Possess excellent interpersonal and communication skills.
  • Must have great attention to details and customer service; ability to build rapport with customers and understand their needs.
  • Must be independent and possess excellent solving skill for customer enquiries and feedback.
  • Must have marketing skills as well as convincing power.
  • Must have targeted approach.


Contact Person
Email-id
Contact Number
Url
Address
: Priya Singh
: priya.singh@indiamart.com
: 9711099519
: www.indiamart.com
: B-1, Sector-8, Noida


Online Application

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