This job involves understanding and serving customer's needs, ensuring that all customer-related activities are completed within the stipulated time frame.

Key Responsibility Areas:

• Provide Customer Support to existing customers and increase their daily usage on IndiaMART's website
• Timely follow-up for renewals and payments
• Take feedback from the customers to provide them smoother services
• Prepare designated report on daily basis
• Retention of customers by offering effective support services
• Act as a consultant to the clients by suggesting and recommending suitable services & solutions to them

Qualification:

• Graduate in any stream and/or MBA

Experience:

• 0-2 Years

Required Skills:

• Excellent verbal and written communication skills
• Customer-orientation, good marketing skills and convincing power
• Possesses sound ability to build rapport with customers and to understand their needs
• Competency in MS Office especially Excel
• Female candidate will be preferred

All fields are mandatory.

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