We offer a number of services for our clients. These services are as follows:
Consultancy
We offer technical support for selecting the right product to suit the client’s budget by comprehending the customer requirements as per the loads & site conditions.
Under Guarantee
We offer services to our products on-site for any number of times as required by the product use. We offer 24 hour stand-by assistance for major breakdowns as well
Post Guarantee
We also offer our services even after the guarantee period expires, through out the product life. Our products are covered under "life time product support".
We provide two types of post Guarantee services as shown below:
Annual Maintenance Contract - (AMC)
We provide Annual Maintenance Contract or (AMC) for offering maintenance services for our products.
Site Inspection
We also provide Site Inspection services before supplying any product. This is done to understand fully the customer requirements & availability of power sources & drawing the wiring in shortest path without damaging their wall & other accessories.
Call Basis
We will also provide additional services under call basis on reasonable charges. These are neither under the guarantee nor under AMC. These are to ensure:
- To bring the product under manufacturers' direct control.
- To undertake preventive / routine maintenance to safeguard the equipment.
- To improve reliability of the product.
- To provide stand-by unit if required during a major break-down.
- To provide replacement during the guarantee period.
- To replace the spares at free of cost.
- To support the customer during shifting.
Installation Support
We also offer start-up assistance to assist in running and maintaining the machines as required. For this, we provide wiring and installation in the right place.
Maintenance Support
We observe that all the basic parameters are met, and rectify the defaults for minimizing the number of breakdowns.