Drishti Soft Solutions Private Limited

Drishti is a leading Contact Center Solution provider with core expertise in call center software and enterprise communication technology. Its flagship product, DACX Contact Center Suite has a wide presence in India & Philippines and caters to multiple verticals like customer support, telemarketing, mortgage, marketing research, directory services, hospitality and entertainment. DACX™ Contact Center Suite is an innovative solution designed to maximum the ROI (Return on Investment) of call centers through high up-time and low TCO (Total Cost of Ownership), along with short implementation & customization cycles. It is an ideal solution for any kind of call center irrespective of size, technology (TDM or VoIP) or locations (single location or multi-location). Drishti is headquartered in Gurgaon, India with regional offices in Bangalore, Pune, Kolkata & Philippines. It has been consistently registering year-on-year growth of more than 150%.

To be amongst the most respected technology companies by bringing together the brightest people in the industry and the academia to innovate and deliver technology that creates superior value for our customers.


Our Values

We believe in a set of five values, which help us in achieving our vision of being a widely respected & leading technology company. They are:

• Customer comes first: We believe in having a close association with our clients & understand their requirements. It helps us to create solutions that meets their work requirements, thus adding significant value to their concerns.

• Be a Leader: Every employee working with us has in-depth understanding in a particular area & strives to be a leader in his/her chosen field. This positive approach helps us to not only achieve but exceed our targets, providing a remarkable boost to the positive growth of the company.

Industry Solutions
• Telecommunications
• BPO and outsourcing
• Financial Services
• Insurance
• Banking
• Mortgage
• Hospitality and Travel
• Taxi Services
• Others

Telemarketing & Sales
• Predictive dialing
• Quality monitoring.
• Voice recording.
• CRM.
• Reporting.
• Lead management and many more

Customer Support
• Interactive Voice Response (IVR) system with IVR Designer.
• Automatic Call Distributor (ACD).
• Voice-Logger.
• Unified Messaging (E-mail, Chat, FAX, SMS), Reporting.
• CRM and database integration.

Collections
• Workload management.
• Process optimization.
• Optimal customer engagement and compliance.

Manned by expertise and experience of best architects, developers, QA and Managers, we offer our expertise in the area of telecommunication system development. Some of the partners we work with include:

I. Business Partners:
• Strada Chile

II. Product Partners:
• Call Compliance

III. Certified VoIP Providers:
• Sify
• Direct Internet
• VSNL
• Accela
• Gafachi

IV. Certified Hardware Platforms:
• HP
• Dell
• IBM

Clientele
Our complete range of telecommunication and contact center solutions successfully meets their diverse work requirements. Some of our reputed clients include:

I. Indian Clients:
• Sify, GETIT, IB, Origin, NETSTAR BPO, IMRB, INTELLINET, VCUSTOMER, Ring India.

II. Philippines:
• Symbio, electraServ, Biometrix

III. Other International Clients:
• Smart Systems, Sixbell, JBL Holdings, nagarro, ALPHA