Our service is the key word around which all activities are centered. The mission of ETO is to provide a range of logistics solutions to its clients and assist the clients in choosing the service, which is most suitable to their requirement. The endeavour at ETO is always to exceed the expectation of the clients so as to keep resetting our service goals higher and higher.
To ensure that the vision of the promoters and the mission of the company are met, we realize that one of the most critical inputs is our people. Right from the delivery staff to the CEO, the employees are highly motivated and dedicated to customer service. The employees are constantly trained and their skills upgraded to ensure that they are friendly and approachable. They are trained to stay close to customers, listen to them and adapt to their needs. The organization is structured in a fashion that each employee is accountable for his or her activity and to their clients.
We consider our people a most valuable asset. To us, our people and their families are as important to us as our customers and it is a constant endeavour to ensure that our people are fully prepared to meet the high levels of service that we have set. To achieve this, there is a continuous evaluation and process and employees are involved in training programs both in house and external.
We have a dedicated team called innovators in our organization whose members are drawn from our various branches whose objective is to innovate and create new services to meet the needs of our customers. We believe in providing our customers convenient, flexible and technology based services. We realize that customers have different logistics needs and therefore we endeavor to customize our services. Our customer service cell spends time with our customers at their location of work and after studying their requirements both in the areas of materials sourcing and distribution, come out with tailor made solutions taking into account the factors of time and distance. This kind of customer interface and flexibility has helped us to come out with unique service packages for different industries. We endeavour to add value to our services thereby giving a customer multiple choices and a competitive edge in his business.
All offices of ETO are interconnected through modern communication systems. A combination of telephones, fax and email have been integrated into a two tier system to ensure that operational information is available with minimum delay. We have also computerized all over accounting system as well as goods tracking systems.
- Provide efficient logistics support to customers
- To create a customer friendly and employee friendly environment where employees can progress through constant innovations in customer service
- To be a good corporate citizen and involve consciously in social issues benefiting the community