Leadership Skills Series
Developing Leadership Skills
· Understanding the difference between a mere manager and a leader
· Learning the important traits, habits and skills of an effective leader
· Understanding the importance of and the responsibilities associated with being a leader and role model
· Imbibing the skills of motivation, people management, conflict resolution, decision making, performance management, feedback & change management
· Learning the various leadership styles and how to use each style to your advantage
The Six Thinking Hats
· Understanding the need and importance of situational leadership
· Understanding the different leadership styles through the six thinking hats
· Understanding the strengths and weaknesses of each style
· Learning to integrate the six leadership styles into your personality
· Learning when, why and how to use each style to your advantage
Conflict Management & Decision Making
· Understanding the anatomy of a conflict – When, why and how a conflict occurs
· Learning to isolate the person from the problem
· Learning to shift paradigms while resolving conflicts
· Understanding that people come and go, it is problems that persist – thus resolutions to conflicts should be adaptable to changing times & people
· Understanding that not making a decision is also a decision
· Understand the losses caused by procrastination
· Mastering the art of decision making
Client Interaction Skills
· Understanding the need & importance of Client Interaction Skills
· Learning to promote a qualitative image of your organization
· Learning to maintain a positive & open frame of mind during client interactions
· Learning the importance of personal hygiene, grooming and presentation
· Learning business etiquette and rules for written and verbal communication
· Effective non verbal communication and active listening
· Empathy- the key to a customer’s heart
· Learning to win client trust and loyalty
· Handling difficult situations and difficult clients