Performance Enhancement Series
Communication Skills
· To understand and appreciate the process of communication as an important constituent of professional effectiveness
· understand oneself and improve interpersonal skills
· Exposure to communication concepts
· Diagnose and circumvent barriers to communication
· To gain confidence and honing presentation skills
Time Management
· Identify your personal attitudes toward time management
· Discuss key steps in planning / prioritizing
· Recognize internal / external time wasters
· Enhance your time management skills
· Gain more control and increase your efficiency by identifying your personal roadblocks
· Learn a personal process for taking charge and doing what really matters
Customer Service
· Understanding the need & importance of Customer Service Skills
· Learning to promote a qualitative image of your organization
· Learning to maintain a positive & open frame of mind during customer interactions
· Empathy- the key to a customer’s heart
· Understanding that what the customer says may not always be right, but their feelings always are!
· Mastering the art of communicating with the customer
· Active listening & effective non verbal communication
· Learning to win customer trust and loyalty
· Handling difficult situations and difficult customers
· Moving from customer satisfaction to customer delight
Stress Management
· ‘What is Stress’
· Analyse the various types of stress
· Understand the causes of stress
· Learn to recognise the symptoms of stress
· Understand the different stressors in today's world
· Learn to cope with stress
Pls visit our website www.evolveconsultancy.in or call us @ 9011062862 for more details