Fashion Mart

A. GENERAL FAQ

B. SHIPPING, CUSTOM DUTIES AND HANDLING RELATED FAQ

C. RETURNS, EXCHANGES RELATED FAQ

D. PAYMENTS RELATED FAQ

E. MEASUREMENTS, SIZE CHART RELATED FAQ

 

What is Zenith and what I can buy from them?

Zenith is an online clothing and fashion accessories company. You can buy at www.Zenith, clothes for men, women, kids and  associated fashion accessories and they are delivered all over world.

How to Place an Order?

Zenith sells products which are displayed in the website. You can buy any displayed products from Zenith

How can I make payment for the items I wish to buy?

 

You can pay at Zenith using these options.

 

1. Credit Cards - All VISA, MASTERCARD & AMERICAN EXPRESS CARDS ACCEPTED.

2. Paypal - should be sent to paypal account info@Zenithexports.net

3. Western Union - Name of Beneficiary would be emailed after order is received.

4. Bank Wire Transfer - Bank Account details are available on demand

5. UK based clients can pay in sterling pounds into our UK account- details will be provided on request.

Where do I have option to pay by paypal or Bank Transfer?

For any of the above type of payments you wish to make, you have to place your order online at www.Zenithexports.net and in the last page after the  order form, you can see the various payment options like paypal or credit card or western union and you may select the appropriate option of  payments. Necessary instructions to be followed with reference numbers would be emailed to you accordingly.

 

Can I pay in my local currency? What currencies does Zenith accept payments in?

Zenith accepts payments in all major currencies of the world. You can pay in

 

USD - US Dollars

GBP - Great Britain Sterling Pounds

CAD - Canadian Dollars

EUR - Euro

AUD - Australian Dollars

NZD - New Zealand Dollars

INR - Indian Rupee

SGD - Singapore Dollars

ZAR - South African Rand

 

You can select your payment options in any of the above currencies and your payments would be settled only in the currency you choose. So you can be sure of what you are paying and there are no hidden costs.

 

Is my credit card number/bank a/c. number secure?

Our payment gateway is based in India and is powered by one of the UK largest bankers called Standard Chartered, We always make sure all your information is secured and not passed on to any third party. Your Credit Card details are accepted through the SSL protocol.  All transactions are   secured, powered by CGI script capable of processing Credit Card transactions insuring that the information is encrypted before it is transmitted.

How are the items shipped /delivered?
All items are hand delivered through courier services like Fedex or DHL or TNT or Speed Post. We always try to choose the most reliable and efficient courier services based on the destination country and package weight.

To which countries Zenith can ship its products?
Zenith delivers it products to all countries worldwide. The most prominent countries where Zenith items are bought are USA, UK, Canada, France, Germany, Australia, New Zealand, Fiji, South Africa, Singapore, Malaysia, India, Sri Lanka

Are the items delivered as displayed on the webpage?
Zenith has a team of fashion designers and all products sold on Zenith are manufactured internally or through associates which Zenith has direct control on quality and workmanship. All products displayed in Zenith are photographs taken from the original master product shot on models and the products shipped are exactly the same as per the picture. There are chances of minor color variations because of monitor settings which displays the original product colors with slight variation. Custom made or orders which has change of colors require garment  dyeing and they may have 5% color variations as the dyeing process is manual and it depends on sunlight.

Can Zenith accept requests to make changes to some of my order information after the order is made?
Yes, these changes can be made if they are informed before the order processing takes place. Also we always try to accommodate your changes  wherever possible to ensure you get what you want.

In how many days would my order be shipped?
Every product sold at Zenith has a definite shipping lead time which is published beside the large picture of the product. This shipping lead time is the number of days we take to dispatch the ordered items from our global warehouses and is calculated from the day we receive your order with   complete measurements. If you delay in submitting your measurements, the shipping lead time may extend accordingly.

How long will the courier company take to deliver the shipped items?
We use top international courier companies like FEDEX, DHL or TNT or any other and they take from 3 to 7 working days to deliver the shipped  items from our warehouse to your doorstep.

Do I pay what I see on Zenith? Are their any hidden cost?
You can select the currency in which you want to pay while placing your order online and you would see the cost of the products and shipping cost  which you would pay us. We would pay the courier company the complete shipping and handling cost for deliveries at your doorstep. We provide free shipping in India. In few countries, customs department may charge duties and taxes on our products as they are shipped internationally. The courier company who delivers the parcel to you would then collect these charges. This is not always as this happens only to 5% of all the shipments we send and they are purely not in our control. There are no hidden costs apart from the costs mentioned above.

Are there any additional delivery charges?
We do not charge any delivery charge for deliveries in India. The delivery charges for other countries like USA, Canada, and rest of the world depends  on the number of items ordered. VAT / Custom Taxes and Import Duties are not in our control. They vary according to the rules of different countries and must be paid directly by you.  VAT / Custom Taxes and Import Duties are not included in our ordering process, but may be charged to you by your government.

How much time do you take to deliver after the payment has been made?
Every product requires a particular time frame, the same is mentioned as shipping lead time required for every product to be shipped from our global warehouse.

What if I have to cancel my order or what is your return policy?

All orders placed can be cancelled if they the cancel request is placed within 24hours from the time the order is placed. All items available on  Zenith are custom made with hand embroidery and stitched customized to your fit. The clothing is made on order and hence we are constrained to have a policy of no exchanges or returns on customized clothing. All readily available products can be exchanged or returned and refund will be issued with a deduction of 10% as processing charges. However, the shipping costs both to and fro, cannot be refunded as it is paid to FEDEX or our logistics partner.

Refunds can be issued only after the product reaches to the specified address in its original and unused condition. If the product is found damaged or mishandled, we would keep you informed of such cases and the respective charges would be applied.

When you order a saree and ask for stitched blouse made for your size, you cannot exchange or return the saree as the blouse cannot be used  again. However, if you order just the saree with unstitched blouse, we can accept returns and exchange the same with another product. In any case if there is a tailoring error, we take complete responsibility in replacing the items. Similarly all salwar kameez suits or tunics, cannot be exchanged or returned as they are tailored as per your choice and specifications. In any case if the product is delivered to you in damaged condition, this can be  returned and would be replaced at no extra cost.

What if the ordered item is out of stock or not available for shipping?

Incase if an ordered item is not available for shipping or if it is out of stock, Zenith would promptly inform by email and you have an option to either cancel that or choose any alternate product of that value or pay the difference for another product.
                                                                                                                                                                                                             
What to do if the item delivered is incorrect?

There is a very rare chance of we shipping an incorrect item, however in such case we would offer complete free replacement of the item with the original ordered item.

What sizes do you offer?

We offer garments in standard and customized sizes. While placing your order you would get a chart displaying the information of various standard  sizes. Incase the standard size does not suit you please choose a customized clothing option. By choosing customized option we would email you a  measurement form after successful completion of this order. You can fill in the measurements and submit that form. This option would enable you to  get the apparel stitched exactly to your size and fit.

We make our clothing in standard size charts of USA, UK, Euro, Indian and Australian. For any other size charts we may need the measurements to get the clothing made in that chart.

I don''t know my exact measurements. I wear US women''s size 12. Can you make my outfit using this information?

Yes, we can. But the more measurement information you can give us, the better your garment will fit. We can work with as little as your standard size.  With our measurements filling form, you may find that taking measurements is easier than you thought.

If you give us any measurement information, please do not add to your actual measurements. We will make the correct allowances for fabric shrinkage  and for your comfort.

When do I give you my measurements?

While you are placing your order online or on phone, we take your measurements after you click ADD TO CART. Incase of customized measurements  we would send the measurement form by email after your order is successfully placed. You can fill when you have an option of somebody helping you in taking your measurements. But don''t forget to send them, as this may delay the order processing time.

I have ordered from your site before, and I gave you my measurements then. Do I have to get measured and give you my measurements all over again?

Yes, we recommend it, because over time most people''s measurements change. Also, if you select a different design than your last order, we may need additional information.

I don''t understand how you can tailor something for me properly over the Internet. How can I ensure that the fit of the clothes  I order is perfect?

Our master tailors make sure that your outfit fits well. We have a team of tailors and masters who have learnt the art of perfection of orders received  online. Also we have a team of fashion coordinators who cross check the garments finishing before shipping.

Are the accessories shown along with the garment images included in the price of the garment?

The accessories shown are not included in the price of the garment and they are not for sale. You can choose accessories displayed separately during checkout.