Fashion Mart

Products may be returned for a refund or exchange:

• At the time of return you must show your invoice as proof that you purchased the products from us. Please note that any item purchased from Zenith must be returned by post.

• By post in accordance with the following procedure:-

• Repackage the products securely and send the products together with the reason for return, the invoice number, your email address or telephone number and instructions as to whether you would like a refund or a replacement.

• You will find the Returns address on the paperwork that arrives with your order.

• All unwanted goods must be in resalable condition, in their original packaging and with any security seals still intact. All returns are made at your risk and cost and must be made within 30 days of receipt of the product.

If you are returning an incorrect or damaged item from Zenith we will refund the original invoice charge for the item but postage will be bear by you.

We recommend that for all returns you use an insured registered mail service as returns not received by us cannot be credited to you.

Please note that if you request an alternative product you will need to place a new order for this item. Due to technical restrictions we are unable to dispatch a product without charging for it so if you request replacement goods you will be refunded for the original item and charged again when the replacement is ready for dispatch.

“We are unable to exchange items that are not damaged, defective or incorrect”

 

Return a Damaged, Defective or Incorrect Item

This page explains what to do if you've received a damaged, defective or incorrect item from Zenith. This returns policy does not affect your statutory rights.

 

Our Returns Support Centre will guide you through our Returns Policy and provide you with a printable personalised return label.

 

If the item was damaged in transit

If you take delivery of an Zenith package and the contents have been damaged in transit, you can return the item(s) to us within 30 days of receipt for exchange.

 

If the item is defective

You have the right to return a faulty item within a reasonable period of time. Please keep all the warranty information that accompanies your item as this may be needed should there be a fault. In the unlikely event that you have a faulty item, you may find it quicker and easier to contact us so that we can rectify the problem for you. In case the item has become defective after 30 days please contact our customer service to obtain returns information.

 

If we sent you an item you did not order (an "incorrect" item)

As soon as you find out we've sent you an incorrect item, Send the incorrect item back to us using a personalized return label and we'll make sure you are not charged for it. If you want us to replace the item we sent you with the item you ordered, contact us and we'll send you the correct item as soon as we can.

 

Note: in the event of Zenith sending you a replacement for a damaged, defective or incorrect item, you must return the original item to us within 30 days of our e-mail confirming the issue of the replacement item. Provided you return this item to us within the 30 days, you will have nothing more to pay. If you do not return the original item to us by the end of the 30 day period, we reserve the right to charge an amount equal to the price of your original order to the payment card you used for the order.

Zenith Refunds

We deliver to all and any postal address around the world. Courier companies do not deliver to P.O.Box address, so we request you to provide full street address with pin code / zip code. Please note that residential shipments to USA & some other countries will be left at door if someone is not there to receive the package or no one answers the door bell. Our courier agents USPS / DHL / FEDEX / TNT / UPS / SpeedPost etc will not be able to provide sign confirmation of delivery made in such cases. To ensure that no disputes arise due to this, kindly make sure that someone is there to receive the package when courier delivery is attempted. No deliveries are made on Saturdays and Sundays in most countries where 5 day work culture. In many Islamic countries Fridays are normal off days. Some times we can try to organize deliveries on Saturdays also on some extra cost on case to case basis. further deliveries are generally made during normal working hours of courier companies and these vary from country to country. Please note that there are no shipments made from the store on Sundays and public holidays as our logistics partner, does not make any pick-ups on those days.

 

Calculating cost

Shipping cost is not built in each items price. You get the benefit of reduced shipping cost on each additional item. Fair & transparent shipping rates. Please also note that the shipping rates are weight based. The weight of any product can be found on its detail page. To match the policies of the shipping companies we use, all weights will be rounded up to the next 500 grams. International shipping and handling rates is based on the size of your order: the larger you order, the lower the rate.
Free shipping to any address in India.

Transit times

We ship all orders by fastest possible air courier services like USPS, DHL, TNT, SpeedPost etc and they deliver within 48-72 hours across USA, Europe and all Major cities of Middle and Far East. If you are looking for alternate shipping options, then cheaper and slower shipping options can be suggested. On request, we can also make special quotes for shipping if the merchandise order amount is large. please write on info@Zenith for more details. If you ordered two or more items, you may receive them in multiple boxes on different days, because of varying item availability and shipping locations. Often, products will be shipped separately from one another for added safety in transit, so you may receive more than one delivery to your address. Please note that all the products will be shipped from India.

Transit Risk

ZENITH is shipping all parcels as fully insured at no extra cost to customers. If courier company fails to deliver, you do not suffer any loss. In-transit risk is all ours. But Zenith will not responsible for lost and stolen packages or any full or partial damages to the package after being left at customer's address by postal / courier agency.

Shipping Policy

Cookies

Zenith websites utilize cookies, although you can still access most of them even if you choose to disable cookies in your browser. Some websites will not allow you to complete certain activities if cookies are disabled. For example, our consumer e-commerce site www.Zenith uses session cookies and persistent cookies to process transactions. If you do not accept cookies, the associated shopping basket will not work and you will not be able to place an order.

We use multiple third parties to monitor web traffic, statistics, advertisement 'click-through', and other activities on Zenith's sites. Where authorized by Zenith, such third parties may use cookies, Zenith’s web log files, web beacons, and other monitoring technologies to compile anonymous aggregate statistics on Zenith’s website visitors.

We also include web beacons in HTML-formatted e-mail newsletters in order to count how many newsletters (or particular articles, links, etc.) are being accessed.

Current versions of web browsers offer enhanced user controls regarding the placement and duration of both first and third party cookies. Search for "cookies" under your web browser's Help menu for more information on cookie management features available to you.

Data retention

Zenith will not retain your personal information longer than is necessary to fulfill the purposes for which it was collected or as required by applicable laws or regulations.

Linked websites

Our websites may provide links to other third-party websites which are outside our control and not covered by this policy. We encourage you to review the privacy policies posted on these (and all) sites.

Newsgroups/forums

Zenith newsgroups and forums are public. Please consider this before posting material to them.

Children's privacy

Zenith does not knowingly collect personal information from children under the age of 13. If we learn that we have collected personal information on a child under the age of 13, we will delete that data from our systems. Zenith encourages parents and guardians to go online with their children. Here are a few tips to help make a child's online experience safer:

• Teach children never to give personal information (such as name, address, phone number, school, etc.) unless supervised by a parent or responsible adult.
• Know the sites your children are visiting and which sites are appropriate.
• Look for website privacy policies. Know how your child's information is treated.
• Please visit the Zenith website for more tips on protecting children's privacy online.

Express ship section

Express section ( Ready to Ship Section ) is a special section that allows you to place a last minute order ensuring the delivery of the product within the next 5-7 days. Only specified products are listed under the 'Express Section' the list of which is provided online. For further information, please view the Express Section. The product will be at your doorstep within 5-7 working days of your payment having been cleared. If the order needs customization then additional 2-3 days are needed.

Billing Address and Shipping Address?

Billing Address is the address where a customer gets his bills from the credit card company. Shipping address is the address where the customer wants to receive their shipment.

What happens if my order is lost in transit?

If a shipment is lost in transit, we wait for 15 days and then reprocess/reship the order. If you have any question about our shipping policies, please email us at info@Zenithexports.net

Shipment and tracking details

We will send you an email regarding the shipment of your order, as soon as the items are handed over to the Courier. These alert emails will contain the tracking number and courier companies website details along with expected date of delivery. you may also check the same on our order status page. Tracking numbers for orders shipped might take 24 business hours to become active on the courier websites.

Address change requests

Once an order is registered, you cannot make any alterations. However, address alteration requests may be accommodated within 24 hours of placing the order. You may send your alteration request to info@Zenith and the needful will be done.

Multiple address order

Currently this option is not available. However, if you want to send the product to different addresses, you can place Multiple Orders.

Incorrect or incomplete address

Please note: some courier companies charge a penalty for incorrect shipping addresses, wherein the address and zip code do not match. The customer will, without exception, bear the cost of any such penalties and/or fees, not ZENITH. Please make sure your shipping address is correct. In the event of a reshipment of the same order, customers will be responsible to pay re-shipping charges for the reshipment.

Packing method

All products are first polythene packed then put in corrugated box. All orders are shipped by Ist class air courier services and home delivered within approximately 3-5 working days after dispatch of the shipment.

Time to Ship

For each item we have mentioned time to ship along with the item image. These are indicative & approx values only and items can be shipped earlier or later also on case to case basis depending on availability of item and other factors. It is advisable to email us with the item codes to get more accurate time to ship estimate.  We are proud to offer such shipping values to our customers, especially when paired with our fast delivery times. In most cases, your order will be processed within 48-72 hours of your placing it. You can expect to receive your order, on average, within 7 -15 business days of placing the order.

What if any Delays

Time to ship mentioned on our website against each item are indicative and approximate values only and some times due to situations beyond our control, delays may occur. No refund, returns, replacement & exchange will be entertained for this reason. However benefits such as some store credit to be used for future orders, free gift etc can be allowed on case to case basis. If, for any reason, there is going to be a delay in shipping because a item is out of stock or If there is an unusual delay in filling an order, we will notify you by e-mail However any dates for delivery are approximate only and we are not liable for any delay in delivering your order or any part of it. We may choose to deliver your order in separate parts . In some cases we may offer to refund you for unfulfilled part of the order.

VAT & Custom Duties

VAT / Custom Taxes and Import Duties are not in our control. They vary according to the rules of different countries and must be paid directly by the buyer. VAT / Custom Taxes and Import Duties are not included in our ordering process, but may be charged to you by your Government. International customers are responsible for any customs or duty fees levied by their country. We have no control over these charges and cannot predict where they will occur, as policies vary greatly from nation to nation. They are entirely your responsibility. The courier company may also charge some additional service charges over and above custom duty on case to case basis.

Non-personal information collection

We do not sell or rent your personal information to third-parties for marketing purposes unless you have granted us permission to do so.

Sharing your personal information

In some instances, Zenith may collect non-personal (aggregate or demographic) data through cookies, web logs, and web beacons. This information is used to better understand and improve the usability, performance, and effectiveness of the Zenith website.  We may share your personal information within Zenith or any of our worldwide subsidiaries for purposes of data processing or storage.

We may also share your personal information with authorized third-party agents or contractors in order to provide a requested service or transaction. For example, if we need to ship something to you, we must share your name and address with a shipping company. We only provide third-party agents with the minimum amount of personal information necessary to complete the requested service or transaction.

We may respond to subpoenas, court orders, or legal process by disclosing your personal information and other related information, if necessary. We also may choose to establish or exercise our legal rights or defend against legal claims.

We may collect and possibly share personal information and any other additional information available to us in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of Zenith terms of use, or as otherwise required by law.

While navigating Zenith web site you may be directed to content or functionality that is hosted by a third party supplier, not on Zenith. This is typically done to host special events, such as contests. When information is collected on behalf of Zenith exclusively, Zenith privacy policy will be referenced on the site and will govern how your information is used. For other, non-Zenith sites, the site owner's privacy policy will be referenced. It is Zenith practice to require such suppliers to handle information in a manner consistent with Zenith privacy and security policies.

We will ask you for your opt-in consent to share your personal information with a third party for any other reason.

Personalization

We may customize websites or newsletters for certain users based on the information they previously provided or that was collected through Zenith websites in order to enhance the overall web experience.

Security of your personal information

Zenith is committed to protecting the personal information you share with us. We utilize a combination of security technologies, procedures, and organizational measures to help protect your personal information from unauthorized access, use or disclosure.

When we transfer sensitive personal data (for example, credit card information) over the Internet, we protect it using Secure Sockets Layer (SSL) encryption technology. While we strive to protect your personal information, we cannot ensure the security of the information you transmit.

We recommend you to take every precaution in protecting your personal information when you are on the Internet. For example, change your passwords often, use a combination of letters and numbers when creating passwords, and make sure you use a secure browser.

Zenith wants you to buy with confidence.

Shopping is like love: you just know when it´s right. Hence, our 30 day "Love Me or Return Me" refund policy. We reckon within 4 weeks you probably know whether you're in love with your Zenith purchase or not. If you're not, just send it back in original condition with your receipt for an exchange or refund. It's quick, it's simple and you never have to say, "It's not you, it's me".

 

We hope you are delighted with everything you buy from us. However, if for any reason you are not, simply return it to us, in its original condition with your receipt, within 30 days of purchase, and we will gladly find you a replacement or refund your money.

This is in addition to your statutory rights.

Refund Policy

Transfer of personal information

We may transfer your personal information to Zenith Corporation in the US, to any Zenith subsidiary worldwide, or to third parties acting on our behalf for the purposes of processing or storage.

Validating of our privacy practices

In order to further demonstrate our commitment to your privacy, we have agreed to have our privacy practices reviewed for compliance by TRUSTe.

Zenith is also proud holder of the TRUSTe privacy seal (which applies to online, English language websites at this time. By participating in the TRUSTe privacy program, Zenith agrees in the importance of notifying you of the following:

• What information of yours is collected?
• How your information is used.
• With whom we may share your information.
• Note: The TRUSTe program covers information that is collected through this website and does not cover information that may be collected through software downloaded from the site.
• Your contact information
• Name of the program where you want the update applied
• Details of the request (e.g. change of e-mail address, unsubscribe from a newsletter, review of personal information, etc.)

Supplement for Zenith

We have a supplement which describes our privacy-related information handling practices for the Windows* Media* Digital Rights Management (WM-DRM) Software Premium Content Module (SPCM) for Zenith with Viiv technology. We encourage you to review the information contained in this supplement to ensure you understand how the SPCM operates to help you enjoy specific types of premium content with your Zenith with Viiv technology-based home network.

Questions or comments?

Please review the privacy policy frequently asked questions (FAQs) for more details. Should you have any additional privacy-related questions or comments related to this privacy policy, please use this form to contact us.

Policy updates

The Zenith Privacy Policy has been recently updated. For more details on the changes to the policy, please visit our FAQs.