Groz Net Industries

Quality products, quality people, quality service; you'll find it all at GROZ!

For as one of the industry's leading supplier of quality tools, with state-of-the-art manufacturing facilities amounting to 500 000 sq. feet area, over 30 years of experience in customer satisfaction - first in Germany and, since 1981, in the USA, Australia, New Zealand, Africa, UK and Europe - GROZ is committed to becoming your No.1 choice across a broad portfolio of products. It's something that GROZ is passionate about. That's what makes GROZ different. That's what makes GROZ better.

The Company GROZ is a leading manufacturer of GROZ branded and OE tools for the world market, GROZ ships thousands of products to customers all over the world every single day. As much as 125 countries use GROZ TOOLS today. The company offers only the very best quality products, ensuring that you always receive the best possible value.

GROZ distributes only one brand: GROZ (Tools to Trust), The high quality, reliability and cost effectiveness of this brand has attracted a large and & growing army of independent distributors throughout the world, as well as other distributors that are located not only in the home market but also in the insignificant areas.

Customer Satisfaction is the Only Policy
Whoever the customer though, GROZ takes pride in its ability to go that extra mile, providing a number of value-added services and standing behind each and every product it sells. It considers this approach to be an investment in the future of its customers - and plans to be the big part of that future. In today's market, of course, you either service your customers or somebody else will, which is why GROZ has invested in:

• Competitive and consistent pricing
• A huge inventory of stock (over 10,000 parts)
• Efficient deliveries to any destination
• Convenient single source supply of multiple product lines
• Strong, well-established, long-term supplier relationships

The Domain of GROZ extends from East to West. We operate in more than 50 countries across the world. The principal markets being USA, Canada, Mexico, UK, France, Germany, Australia, New Zealand, South Africa, Brazil, Russia, Spain, Italy, South Korea and many more.

Our strength lies in the close ties that we have had with our partners in various markets. Overcoming barriers such as Language, Culture and Distances; together, we have built up GROZ as a brand to reckon with in the International market place.

GROZ is an ISO 9001:2000 certified company.

The familiar three standards ISO 9001, ISO 9002 and ISO 9003 have been integrated into the new ISO 9001:2000.

Customers are very much becoming more quality-conscious shoppers and increasingly demanding from their suppliers to comply with the highest product/service quality requirements. They want to be assured up front that our business should meet their needs now and in the future.

The norms that are followed are:

Customer Focus Leadership Involvement of People Process Approach System Approach Continual Improvement Fact based Decision-making Mutually beneficial Customer -     Supplier Relationships

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Groz Begins a New Chapter

The new office building of GROZ, constructed on a sprawling space totalling about 11,000 sq.ft, was inaugurated on Monday, September 3rd 2007. With the inauguration of the new building at GROZ, a new chapter has begun in it's history.

The architecture of the building is Old English style and is a perfect combination of art, culture and tradition, which have come together. The four-storey building inhouses the seven departments of GROZ. This building has all modern amenities which includes modern conference and meeting rooms namely:

SOHO - Name based on first icon of Industrial revolution FORD - Ford was the firt modern automobile Factory ARSENAL - It was one of the oldest and most famous industrial factories of the Ukrainian     capital Kiev and employed 16,000 people. A new Showroom displays the latest product range of the company. The building has a huge cafeteria for the employees. The ground floor consists of Reception, Control Room, Computer Room/EDP. The first floor houses the Sales & Marketing Unit. Second floor houses Finance, Account, Excise, Production planning, Documentation and vendor development departments. Third and fourth floors have been made foreseeing future growth and development prospects.

Groz makes all efforts to ensure that its products meet the highest standards of quality and durability and warrants to the original purchaser, its tools for a period of 12 months against defects in materials and workmanship only

This warranty does not apply to damage due directly or indirectly, to misuse, abuse, wear and tear, negligence or accident, repairs or alterations outside our factories, or to lack of maintenance. Groz shall in no event be liable for death, injuries to persons or property or for incidental, contingent, special or consequential damages arising from the use of these products. It is upto the user to determine suitability and safety of the product for his intended use, and the user assumes all risks and liability herewith.

In case of identification of defect covered under this warranty, the same must be notified in writing to Groz. Proof of purchase date must accompany the complaint. Groz reserves the right to call back the faulty unit, all charges including transportation till factory prepaid. On verification of the defect, the unit will be repaired or replaced at the Groz's discretion. The repaired /replaced products will be returned at Groz's expense. However if it is determined that the defect resulted from causes not within the scope of the warranty, then the cost of storing, and returning the product would be to buyer's account