HELP DESK24hrs

Know Us

A brain child of our brick & mortar marketing and consulting firm, ”Helpdesk24”, is a dedicated Software development unit having over 15 years of marketing experience which is judiciously used in developing customized solutions for our clients. The effective use of our marketing experience and available pool of software talent assists us in focusing on building customized business software models as per the specific needs of our clients. The services offered by us include sales and marketing support, customer care support, technical support and email support.

Offered under the brand “Helpdesk24 ,” our live support service offers to our clients real-time analytics to their online traffic by effectively monitoring the site activity. The expertise of our professionals also enable us to provide clients with business oriented solutions that helps them get back on the track and get befitted both in terms of enhanced flow of target customers and revenue earned.

Our team of experienced marketing professionals and technically sound software professionals assists clients in achieving complete satisfaction of the target customers. Our services also provide clients with efficient online sales and support service which is backed by proactive chat technology that helps clients in increasing their business sales.

Today, our consistency in delivering quality servies has helped us to evolve ourselves as leaders in the field of online sales, marketing & live customer support services. The use of innovative technology not only assists clients in achieving optimized results but also creates for them new marketing possibilities for cross-selling, up-selling and complete sales and customer support, providing vital advantage to clients businesses.

Advantages of Our Services

We offer to our clients a wide range of services that meets the complete business needs of our clients. Some of the advantages provided by us include:

Timely information to customers.
Proactive & self-motivated services.
Providing maximum sales to our clients.
Facilities of sophisticated real-time reporting & traffic tracking.
Knowledge of customer's needs and providing additional support.
Personal attention of Sales and Support team is provided around-the-clock, 365 days a year.
Experienced backup of sales support team which can be deployed as-needed at short notice periods.
Improves clients sales force’s readiness and their agility to quickly adopt to the changes, which in turn results in improved sales productivity, faster speed-to-market and improved revenue.
Easy integration, making it easier for clients to integrate on any existing Web site in a couple of hours with little no IT resources.

Scalability of Our Services

Our Helpdesk24™ services has with them extensive sales, marketing and technical expertise to provide optimum online solutions to client's existing business requirements. Our experience while working with some of the biggest retailers in the world helps us in effectively accommodating any volume of traffic of clients site.

Security of Confidential Details

We assure our clients of complete confidentiality of their private data, customer details and other details. Our in-house sales & production team are completely scrutinized for providing flawless services to our clients.

Further we also conduct activities like seminars, discussions, work groups and in-house training to our sales force that helps them to deliver consistent performance with respect to the services they are handling.

Aspects of Our Services

Some of the aspects of our services include:

On-Demand Solution.	Real time support through Live Text.	Dynamic Website Analytics
Tracking Real time Website Visitors.	Full hosted Solution.	Multiple Agent Support
Offline Messages and Email.	Website Monitoring.	Visitor Recorder
Website Traffic Monitor.	Chat Transcripts.	Detailed Logs
Customization.	Proactive Chat Invitation.	Proactive Pop-ups
Push Pages.	Canned/Predefined Responses.	Agent Rating
IP Blocking.	Easy Integration.	Extensive Administrative Tools.
SSL for Secured pages

Benefits Provided To Clients Businesses

The benefits that our clients derive from our well tuned and up to the mark services are:

Our experienced, agile and confident sales force helps in closing sales more efficiently & helps in dramatically increases clients revenue.
Faster reaction time to client's needs of pre-product clarifications and post-product support.

Apart from these, some other benefits provided to our clients include:

Controlled Costs: Through our support services, we offer integrated on line services, which minimizes the need of phone calls and faxes. We have designed such communication modules, which offers human touch to the client's websites thereby reducing the response time.
Dedicated Sales Team: We have a professional sales team, which is dedicated towards making a lead into final sale. The availability of our sales team on line ensure customers of finding right and competent solutions for their respective queries through live chats.

Earning Customer's Confidence: Through our tailor made on line support systems, we infuse confidence in the target customers. Our live back end support, benefits client's in handling quick queries from their customer's enabling them to make a positive decision regarding buying of product. Further our services are based on the personal communication, which results in building customer's confidence hence enabling in getting repeat orders.
Option of Promoting Special Offers: Leveraging on push pages technology, our personnel can promote special products or add-on products to the target customers. This technology also helps in cross-selling of the products, that results in increased sales.

Clientèle

Our consistent efforts towards delivering superior range of back end on line services has helped our clients in achieving their respective business goals. Further our prompt services and well developed customer oriented approach has also helped us to make many clients in the global markets.

Why Us?

The features that distinguishes our services from our competitor's include:

Proactive support to clients business needs.
Blends easily into clients existing website without impacting existing sales activity, sales process and work flow.
Assured results towards attracting more buyers, bringing an increase in repeat orders, improving customer loyalty and in the up-selling and cross-selling of the products.
Year's of domain experience and expertise to be true representative of clients online sales-force.

	Sales & Marketing Support

	Customer Care Support

	Techinical Support

	Email Support

	Application Testing Services

	Test Automation

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