We offer customized promotional plans for lead generation & execution which are based on clients unique requirements. Our valuable experience in the field of sales & marketing assists clients on evolving the perfect strategy that meets their selling needs. Further our campaigns are designed by top-end technical experts & backed by team having a decade of experience in the field of sales and marketing. This helps us devise customized strategies covering vital aspects of business like Up-Selling, cross-selling, pre-sales support, post-sales customer service, e-order processing, technical support and much more that helps in getting maximum ROI for our clients.

Up-Sell and Cross-Sell: Cross-selling and up-selling are valuable assets for any online business. Our Helpdesk24™ services are equipped with sales agents with requisite skills and motivation to fully incorporate the aspects of up-selling and cross-selling.

Giving Priority to Customer Satisfaction: Our services are designed keeping in mind the the needs of the target audience that significantly affects their willingness for considering additional purchases from our clients.

With the expertise and necessary skills to bring an increase in customer satisfaction, our team of service representatives assists in maximizing customer’s satisfaction by promptly addressing their service issues.

Lead Generation: We develop for our clients promotional plans for improving their business leads and converting the site visitors into customers.

Advantages of Helpdesk24™ Sales Agents:

• Following research-proven sales process.
• Providing client's business competitive edge.
• Converting visitors into buyers.
• Consistently attract 15% - 300% more business, globally.
• Fully customizable sales and marketing support.

Benefits:

• Increased sales
• Improved customer loyalty
• Increased customer retention

Our customer care support solutions help our clients in improving customer satisfaction as our product provides clients with all the related knowledge on customer’s expectations and ways to meet them. Our close understanding of each business model & implementation of personalized management strategy depending on the target customer ensures optimum decision making that helps in meeting the desired objectives.

Our customer support system fulfills the expectations of the customers and devours competition. It works on the pattern of assessing each interaction separately and taking into account each customer’s likely behavior. With each individual contact with customers the relative likelihood of them responding to an offer increases, thus eradicating the fear of loss of business.

Support Services: Our services are also backed by experienced customer care representatives having excellent interpersonal and technical skills and qualified, trained professionals who have the expertise to cater to the varied needs of the customers. Further it also helps in improving the way clients handle customers, thus translating into increased customer loyalty, satisfaction and retention. Some of the support services provided by us include:

• Email Support, Technical Support, Helpdesk Management, Proactive Chat, Co-browsing and many more that are based on proven methodologies and takes care of customer contacts and monitoring business results.

Features:

• Providing timely solutions to related customers queries.
• Helping in bringing an increase in the business productivity.
• Helping clients target customers in deciding the right services that suit their requirements.
• Troubleshooting performance issues regarding clients products/services.
• Establishing respect and credibility with the target customers through effective communication, coaching & feedback.
• Handling of complaints.

We offer to our clients complete technical support that helps them to refine and make changes in their websites as per the needs of target customers. Our helpdesk24 support system works on the gathered product knowledge from our clients and assist them in coming up with efficient answers for customer's queries with regard to their products. Further we also have the option of fitting in our support system canned responses to the most asked questions that helps in reducing the response time.

Features:

• Gives clients live analytics reports, enabling them to effectively use the proper marketing strategy and in enhancing their website keywords.
• Measures the true ROI of clients online marketing initiatives with able support of a full website monitoring & traffic report of visitors and referrals.
• Option of seeing the visitor activity and behavior, their source URL and search engine keyword effectiveness of their campaigns.
• Assists our clients in reviewing the conversion reports on the number of completed sales & the actual transactions being made.

We offer to our clients superior range of email support services that provides immediate solutions to clients varied queries. Our valuable industry experience and in depth knowledge of the involved processes assists us in having faster response times and capability to get clients a distinguished identity in the market.

We invite from our clients email inquiries for customer support, sales & technical support which helps clients track, divert & deliver their messages on time. Further the integrated spam filters provided by us makes clients email safe from virus threats & spams.

Helpdesk24 Email Support Features:

• Forwarding: Provision of automatically forwarding incoming emails to appropriate Helpdesk24 agents.
• Tickets: Provision of tracking emails with ticket numbers that are assigned to each incoming email and comprises of their history & other customer details.
• Canned Responses: Generating pre-written canned responses to agents for common queries.
• Chat Integration: Integration of email in Helpdesk24 Chat assists agents to operate through a single window and helps in reducing response time.
• Fully Customizable: Facility of customizing forms with clients own fields covering information which they need from customers.
• Single Tracking Number: Single tracking number for each case that helps in tracking emails and chat sessions.
• Stop Spam: Comes with provision of stopping spams with the help of integrated spam filters.

Our Quality Assurance (QA) and Independent Testing services ensure that applications are rigorously tested using industry-standard testing methods and QA processes. We relie on people and processes to build an offshore testing plan for our clients. We follow rigorous testing procedures & standards, and work in a structured environment with compliance. We offer a complete range of Software Quality Assurance (QA) and Software Testing Services by maximizing software application quality, performance and availability while managing the costs and risks for our clients.

What sets us apart?

• We have the vision, ability to execute, and stability to be a great testing partner for your organization.
• We offer a customer-centric onsite-offshore model for delivering independent software QA and Testing Services.We believe in achieving excellence in delivering value to our customers and partners.
• Our philosophy of maintaining the highest level of customer satisfaction has ensured that we have 100% reference abilty.
• We have the best in People, Processes, Infrastructure, Quality, Technology, Security, and Intellectual Property Rights protection policy.

Services: We offer independent QA and Testing Services spanning the entire software release lifecycle. Our QA services help you deliver your software with
confidence and compete better in the market. This includes formulating the test plan & test cases, execution, defect reporting, defect analysis, risk
assessments and recommendations.

Software Verification & Validation:

• Black Box/ Functionality Testing
• Unit Testing
• End to End Testing
• Regression Testing
• Configuration/ Compatibility Testing
• User Acceptance Testing (UAT)
• Installation/ Integration Testing
• Security/ Vulnerability Testing
• White Box/ Structural Testing
• Internationalization/ Localization Testing

We offer a following test automation services to our clients:

• Consulting
• Automated Testing
• Implementation Performance Engineering

Services:

• Load Testing
• Endurance Testing
• Spike Testing
• End to End Transaction Testing
• Performance Tuning
• Architectural Benchmarking
• Capacity Planning
• 24x7 Monitoring Service
• Performance Consulting
Software QA & Process Consulting
• Process Consulting
• Test Strategy & Management
• Gap Analysis
• Training

Why Outsource Testing to us?

• Independent testing environment which is objective, impartial & unbiased
• To leverage on testing best practices available in the industry
• To promote Quality acceleration within your organization
• To provide required focus on Testing with greater accountability and traceability
• To reduce risk and support after project launch
• To mitigate financial risks and ensure cost containment
• To improve productivity and turn around time Expertise on range of testing tools