About UsHeroITES is a member of the US$ 4.2 billion Hero Group, a manufacturing and engineering giant which has, over the last few years, successfully diversified into Training, Offshore Call Center & BPO (Business Process Outsourcing) Services, IT, Financial Services and Insurance. The Hero Group is amongst the most respected Business Houses in India and employs over 25,000 people across 20 companies.
The tradition of excellence continues as HeroITES has leveraged the Group's experience and expertise and rapidly evolved into a leading call center/business process outsourcing services provider, recognized for its business insight, industry expertise, quality of services and customer commitment. Our state-of-the-art contact/call center in India is located at Gurgaon - just 15 km from the New Delhi International Airport. The company operates 365x24x7 and provides a whole gamut of offshore outsourcing services in the areas of¿Inbound¿and¿Outbound¿Voice Support,¿Email Services,¿Technical Support¿and¿Finance & Accounting¿BPO.¿
The cornerstone of successful offshore outsourcing is the ability to design requirement-specific solutions which will help realize business vision and drive growth. Whether it is contact/call center solutions, or complex business process outsourcing services such as tech support or finance & accounting, HeroITES, India, has requisite capabilities to make your offshore outsourcing project a complete success.¿
Operating from India and other strategic global locations, the Hero Group company is¿ISO 9001:2000¿certified by KPMG for "Providing BPO Services" and has achieved the coveted¿BS7799:2-2002 certification for "Information Security". HeroITES is¿member¿of prestigious trade associations such as ATA (USA), DMA (UK) and NASSCOM (India) which further helps the company keep abreast of the best practices in the global BPO industry.¿ |
Aim / Vision / MissionTo be a leader and maintain a profitable growth in the business process outsourcing industry by innovating and harnessing the energy, passion and teamwork of our people to offer solutions that delight our customers.
OUR GUIDING PRINCIPLES
- To provide growth to all stakeholders
- Strive to excel and continuously drive up the performance
- Promote agile, participative and learning culture
- Build long term partnerships and promote team spirit
- Be process driven, consistent and focused
- Create an environment of trust, transparency, open communication and fun
OUR CORE VALUES
Customer Focus: We believe in “walking the extra mile” in delivering quality to meet the customers' expectations, both expressed and implied.
Innovation and Agility: We continuously seek ways to improve our services and processes, anticipate changes and respond proactively to them.
Individual Dignity and Teamwork: We value human dignity and believe everyone can make a significant contribution. We encourage team work for better performance.
Ethics, Integrity and Societal Responsibilities: We are fair in our dealings, respect the laws of the land, follow the highest level of moral, financial and professional conduct and are a responsible corporate citizen.
Quality Policy / ProcessesBusiness Process Outsourcing (BPO) is rapidly becoming a critical tool, as global enterprises compete to optimize business operations and ensure innovative & enhanced service delivery. The value of a BPO partnership largely depends on quality and cost effectiveness, and nothing less than a definitive “Quality Roadmap” can make your outsourcing journey successful. While choosing a BPO service provider, you need to look for a strategic partner who shares your business vision and understands your quality goals. HeroITES, adheres to international quality standards and focuses on continual improvement of all its processes, so that you are able to redefine the dynamics of competition and success.
Our Quality Policy
At HeroITES, we believe in a Quality Assurance Philosophy which ensures that Quality is never an accident. It is always the result of high intention, sincere effort, intelligent direction and skilful execution. We at HeroITES perceive quality as a way of life and it is a part of our consciousness. Our state-of-the-art BPO/call center infrastructure and process-driven quality culture backed by ISO certification, BS 7799-2:2002 certification and use of proprietary tools and Six Sigma approach enable us to deliver best in class services and bring compelling value to your offshore outsourcing strategy. Our Quality Policy is a statement of direction for the organization and further reinforces our unmatched Quality Vision.
We are committed to delight our Clients by providing high quality BPO Services. We shall implement the requirements of the Standard and continually improve the Systems, Processes, Technology and Human Resources.
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 | Fact Sheet | | | Year of Establishment | : | 2000 | | Nature of Business | : | Service Provider | | Number of Employees | : | more than 1000 People | | Major Markets | : | Indian Subcontinent, East Asia, Middle East and South East Asia |
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Contact Details| | Company Name:
| Heroites | | Contact Person: | Mr. Manager | | Telephone: | +(91)-(124)-4099000
| | Fax No: | +(91)-(124)-2313119 | | Address: | 20/4, Sukhrali Chowk, 3rd Floor, Palm Court, Mehrauli-Gurgaon Road,, Gurgaon, Haryana - 122 001 (India) |
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