Both voice-based and non-voice-based processes have seen massive growth in India with the increase in business process outsourcing / bpo services over the last few years. The theory behind outsourcing business processes makes a lot of economic sense. But companies that decide to outsource part of their operations overseas sometimes fail to consider all the aspects of the transition. A major consideration is the multilingual obstacles that need to be overcome.
Business Process Outsourcing
Both voice - based and non-voice-based processes have seen massive growth in India with the increase in business process outsourcing over the last few years. The theory behind outsourcing business processes makes a lot of economic sense. But companies that decide to outsource part of their operations overseas sometimes fail to consider all the aspects of the transition. A major consideration is the multilingual obstacles that need to be overcome.
