To add value to our clients' business by providing cost-effective, premium quality Customer Management services and be the preferred vendor for global outsourced BPO services.
Infrastructure
Intelenet has built a robust infrastructure consisting of state – of – the – art facilities strategically located throughout globe. We have 32,000 employees across 36 delivery centres located in India, UK, USA, Philippines, Mauritius and Poland.
Focus
Intelenet has focused on both organic and inorganic growth. With our acquisition of Sparsh, a domestic BPO company in 2005 and concentrated effort in the domestic BPO segment, we are now the largest BPO provider serving the domestic BPO market in India. Our acquisitions in 2007 and 2010 have helped us expand our global footprint and language capability.
Management Team
Our executive management team is comprised of seasoned business professionals who have years of experience providing global BPO services. Not only have they built and operated diverse and highly complex business process outsourcing centres, but they also have the experience of building Intelenet from a local Indian firm with just 25 employees into an international provider of global BPO services with more than 32,000 employees in less than five years.
Susir Kumar: Chief Executive Officer & MD
B.Chandramouli: Chief Operating Officer
Bhupender Singh: EVP, Strategy and M&A
Gayatri Balaji: Chief Opearting Officer and many more......
Awards / Recognition
MVP Quality Awards 2009: Intelenet Global Services bagged the silver award, in the Customer Interaction Solutions magazine’s 2009 17th MVP (Marketing Via Phone) Quality Awards, recently announced by Technology Marketing Corporation (TMC). This achievement comprehends the combined efforts and teamwork, contributed to Intelenet’s marketing via phone practices, being recognised within the forefront of the industry.
DQ -IDC BPO E-Sat Survey 2009: Intelenet has been ranked in the 9th position in the DQ-IDC E-Sat survey 2009. The survey conducted by Dataquest was based on basis various parameters for which BPO companies ranked, some of them being satisfaction quotient recruitment dossier. The survey highlighted the quality of training programs undertaken by Intelenet.
Hewitt Best Employers in India 2009: Intelenet has been ranked amongst the Top 25 Employers in India as part of the Best Employers in India Study for 2009 conducted by Hewitt Associates in partnership with Outlook Business, a leading business magazine in India. Intelenet was also recognised as the Hewitt Best Employer in Asia 2009.
TMC- CRM Excellence Awards 2009: Intelenet has been named as a recipient of a 2009 10th Annual CRM Excellence Award, basis the CRM Solution customised for a leading telecom client. The Award was based on hard data, facts and figures demonstrating the improvements that each company’s product has made in a client’s business.
TMC not only recognises excellence within the CRM industry, but also provide ways to market such an achievement.
CIO 100 Awards: Intelenet Global Services was recognised at the 2008, CIO Symposium and Awards ceremony. CIO magazines Bold 100 theme saluted Intelenet for the Special Initiative in Security Solution and honured Rajendra Deshpande-CIO, Intelenet Global Services for representing the most succesful innovative, risk taking technology department
CIS Top 50 Tele services Agencies Awards 2008: Intelenet bags the Top Spot in CIS Top 50 Tele services Agencies Awards 2008 Intelenet Global Services this year took the top spot in the Top 10 Tele services Agencies in the 23rd Annual CIS Top 50 Tele services Agencies Rankings by CIS magazine for 2008.
Workforce
Our employee engagement practices have enabled us to build a motivated workforce that continuously out – performs client expectations. Our focus on employee engagement has won us Hewitt Associates "best Employer in India and Asia" for 2009 and "2nd among Large Organisations" at Economic Times Best Workplaces in India for 2008 and 2009.
Our Values
Discipline: To stick to an action, thought or behaviour which results in achieving desired outcome or success.
Adhering to deadlines
Conducting oneself professionally
Ensuring productivity
Trust: To add value to our clients’ business by providing cost – effective, premium quality customer management services and be the preferred vendor for global outsourced BPO services.
Maintaining Transparency
Sharing accurate information
Living upto commitments
Care: Genuine concern that an employee has for the organisation as well as the society at large.
Showing basic respect, concern and empathy
Collaborating – extending oneself towards common goals , helping team members grow
Contributing to social causes
Value Delivery:
Customer centricity
Anticipating client requirements
Proactively working towards building ones own capabilities
Company Milestones
In less than a decade, Intelenet has grown from a BPO firm with just 25 employees operating out of one facility in India, to its current position as one of the leading global suppliers of BPO services with more than 32,000 employees and a global operational footprint spanning India, USA, UK, Australia, Mauritius, Philippines and Poland.
Social Responsiility
Intelenet , as an organization has always been sensitive to social issues, and we try to inculcate in our employees a sense of responsibility pertaining to social issues both within the organization and towards society at large. This value has been reflected through numerous activities that have been undertaken both within the organization and externally during the past few years. Some of the projects that Intelenet Global Services has been actively involved in, include:
A week’s program where our volunteers visit various Non Governmental Organizations (NGO’s) and spend quality time with them; organising various programs for them. Prior to the ICCP 2004 we had a donation drive where Intelenet collected truckload of household items and clothes which were distributed to the NGO on the visit. Its a school which caters to the severely handicapped and autistic children. Intelenet sponsored some sports equipment which could groom the children to participate in the upcoming Special Olympics. In addition to this Intelenet visited the school four times along with volunteers to play with the kids and help them gain confidence in a particular sport. S.P.J Sadhana School Intelenet collected useful items for the Tsunami victims which was delivered to them through NMIMS (a reputed management college in Mumbai) Tsunami Donation Drive
Our Clients
Intelenet has been consistently creating positive business impact on behalf of clients across market segments, including Financial Services, Healthcare, Insurance, Retail, Telecom and Travel & Hospitality.
Case Studies: See how our work for global clients has impacted their businesses and helped them gain the competitive edge.
Banking and Financial Services
Insurance
Retail
Telecom
Travel & Hospitality
Testimonials: "Your team has professionally approached the task of making our business more efficient. The dedication of your people has given me cause for great pride."
Chief Executive Officer, Leading Healthcare Insurer: "Intelenet has implemented robust systems and provides continual good performance quality" Corporate Cost Audit Manager: Leading Grocery Retail Outlet of UK
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