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Client Satisfaction

Founded in 1994 in New Delhi (India) MRB has 4 full client service offices, as well as 21 field centers. This gives us comprehensive coverage of both urban and rural India.Other research requirements are idiosyncratic and depend on a particular organization's prerogatives and strategic goals. In this case specific, ad hoc research may be necessary, designed to address a particular market issue or set of issues.

 

Market research is a cost-effective way of finding out what people think, want, need or do. Normally it is information unavailable elsewhere. Businesses use market research to help them produce goods and services in line with their customer's needs, and to evaluate the success of marketing strategies. Most successful organizations recognize that inadequate research significantly increases the risk of failure in the marketplace.

Market research is effective because by talking to or measuring a relatively small number of people you can find out about a much larger group. However, it only works if the people are representative of the total group of interest, if the right questions are asked, and if the answers are interpreted correctly. For this reason, research needs to be conducted by skilled and experienced practitioners who can design, conduct and deliver information and insight to their customers.

 

company profile
Basic Information
Business Type
  • Service Provider
Trade & Market
Annual Turnover
US$ 10-25 Million (or Rs. 40-100 Crore Approx.)
Team & Staff
Total Number of Employees
Upto 10 People
No. of Research / QC Staff
1 - 5 People
No. of Consultants
1 - 5 People
Company USP
Quality Measures/Testing Facilities
Yes
Packaging/Payment and Shipment Details
Payment Terms
  • D/A
  • L/C
Payment Mode
  • Cash
  • Cheque
  • Credit Card
  • DD
  • Online
Shipment Mode
  • By Air
  • By Road




Quality Assurance

We have gained reputation in handling various research services efficiently. Furthermore, our research consultancy and other associated services help us to effectively meet the demands of our clients. Further, we also ensure superior quality in our services by working on detailed and well researched planning to ensure accurate and result oriented services. These include:

  • Planning the task assign
  • Manpower and resource management
  • Assigning tasks as per the expertise
  • Supervising the entire work process
  • Analyzing the final results

With years of experience in this service area, we follow a thorough quality assurance methodology to ensure good results. Our trained team takes a close look at each operation and evaluates the progress of quality improvements in our research work. Furthermore, we also supplement routine quality inspections and follow feedback program from our clients, which help us to provide them with best services.

Services We Offer

We have a trained workforce that enables us to provide accurate and reliable services at competitive prices. Salient features of our services:

  • Trained & experienced staff
  • Reliable and authentic
  • Offered at competitive rates

We offer these research based services using a wide range of mediums including:

  • Online surveys
  • Online data collection
  • Web based surveys
  • Telephonic surveys
  • Face to face survey
  • Group discussions
  • Qualitative research
  • Depth Interviews
  • Product research
  • Advertisement research
  • Audience research
  • Customer research
  • Customer satisfaction
  • Technical & analytical services
  • Secondary research
  • Multi lingual translations
  • Transcription

Our Working Methodology

Our services are designed to help companies make better business decisions about the development and marketing of new products. For doing in-depth research, we adopt the following methodologies:

Customer Analysis Our customer analysis involves gathering data about the customers and their preferences. In addition, we also conduct tailored customer satisfaction surveys to gauze customer satisfaction.

Competitor Analysis
We also conduct competitor analysis as an assessment of the strengths and weaknesses of current and potential competitors. Further, we try to find out the competitors in the market with the help of our research work.

Product Research We conduct extensive product research to find out the proper time to launch a product. In addition, we try to find out the preference and taste of our clients. In addition, we also find out the products, which can compete with the clients range.

Advertising Research Our advertising research help us to know about the customers reaction about the product. For this research, we use different media like newspapers, magazines etc to reach the customers.

Market Evaluation and Assessment
To help our clients to know about the market trends, we do market evaluation and assessment research. This help our clients to meet challenges and remain ahead of our competitors.

Market Research
Our market research includes critical analysis of the industry and offer accurate, reliable, unbiased, actionable market information.

Market Entry Strategies The comprehensive analysis help our clients to develop new ideas and to improve strategies and processes, which can drive growth to our clients.

Customer Surveys With the help of customer surveys, we can measure the satisfaction level of our customers. This enables our clients to improve the sales and marketing drive.

Our Team

Mrs. Sushiela Atal and Mr. Rajinder Sharma promoters of MRB have wealth of experience (33 years) in the field of Research Industry.

Mr. Naren Swatch, with 10 yrs of experience heads the Business Development and Research & Analysis team.

Mr. Atul Arora, with more than 15yrs of experience heads the qualitative team.

Mrs. Santosh Sundriyal, with more than 18yrs of experience heads the quantitative team

Mr. Ramesh Rajawat, with more than lOyrs of experience heads the events and sales

promotions.

Mr. Rizwan, with 12yrs of industry experience heads the retail and mystery shopping

activities.

Our Advantage

To succeed in today's complex, fast changing markets, it is not enough to simply know what products and services people are buying. You must know why. And that's where MRB comes in. We focus on consumers to help clients answer their most pressing questions. And we answer those questions with the richest, most comprehensive media and market information, professional service and analytical tools in our industry.

More than anything, our clients look to MRB to help them identify business opportunities and create the best possible framework for successful decision-making. Ultimately, our clients rely on MRB to help them win in the marketplace. They place their trust in our information - for its speed, accuracy, quality and coverage. And they count on our highly trained people to provide market knowledge, professional expertise and marketing insight.

Above all, they rely on us to share their passion for growth and success. And we do, every day. It's this passion for performance - for our clients and for our own company -that sets us spart.

Our Clients

The Main clients of MRB are various leading Corporate House,Marketing Research organization,Consultants and Advertising agencies.These are the follows:
Corporate:
Ceat GM Motors Pepsico Foods(Frito Lays)
ITC Timesjobs.com Virgin Mobile
Amway Dabur Whirlpool
GMR



MR Agencies:
Kadence Market Search Mori International(UK)
RNB Research Icon Value Added Drshti(Strategic Research Services Pvt Ltd)
Explore MIG India Kern Communications

Consultancies
Center of gravity Facts Worldwide Qualisys
Q&Q Research CKS Multi Dimesion
Pro Act AI-KIU Elar Marketing
Field & Focus RSB Frischmann Prabhu
Prastut Consultancy Flow Consultants Sapience Consultancy


Advertising Agencies

JWT Publicis India Firefly e-venture
Sakshi Ads FCB Ulka Euro
Contract Mudra Quadra

Why Us?

We offer value added services that provide complete satisfaction to our clients. Some of the factors that attract more clients towards us are:

  • High degree of responsiveness
  • Specifically tailored services to meet business needs
  • Extremely high quality and innovative survey designs
  • Ethical and high quality research
  • Incisive reports
Our Services
Research ServicesQualitative Research ServicesProduct Research ServicesAdvertisement Research ServicesAudience Research ServicesInternational Market Research ServicesAnalytical ServicesSecondary Research ServicesTranscription ServicesSocial Research ServicesIndustrial Research ServicesCustomer Research ServicesConsumer Goods Market Research ServicesMarket Survey ServicesPromotional Services


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Contact us

Mr. Rajender Sharma (Director)
T - 807, 2nd Floor, Raghu Complex, Sukhdev Nagar, Kotla, Mubarakpur
New Delhi, Delhi - 110 003, India
Telephone:  +(91)-(11)-46543579

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