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About Us
An ISO 9001 Company, Matrix is a leader in Telecom and Security solutions for modern businesses and enterprises. An innovative, technology driven and customer focused organization; the company is committed to keep pace with the revolutions in the telecom and security industries. With around 30% of its human resources dedicated to the development of new products, Matrix has launched cutting-edge telecom products like IP-PBX, Universal Gateways, VoIP Gateways and Terminals, GSM FCTs, GSM Gateways, Access Control, Time-Attendance Systems and Fire Alarm Systems. These solutions are feature-rich, reliable and conform to the international standards.
Having global foot-prints in Asia, Europe, North America, South America and Africa through an extensive network of more than 500 channel partners, Matrix ensures that the products serve the needs of its customers faster and longer. Matrix has gained trust and admiration of more than 150,000 customers representing the entire spectrum of industries. Matrix has won many awards for its innovative products and corporate performance. |  |
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R&D
All Matrix products are indigenously designed. With around 30% of the total manpower dedicated to development of new products, Matrix R&D is the foundation of its growth and sustenance. Matrix R&D is located at its corporate office and is spread over an area of 15,000 sq. ft. The R&D team designs products conforming to the relevant international standards. Matrix makes considerable investment in R&D tools and equipment to stay abreast with the latest technological advancements. |
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Manufacturing
Based at Waghodia, Vadodara in India, the Matrix manufacturing unit is operated by a well qualified and dedicated team of engineers. Spread over an area of 25,000 sq. ft., the structure houses departments like Assembly, Testing, Quality Control, Purchase, Stores, Despatch and Accounts. Matrix has a production capacity of about 10,00,000 ports per annum. The factory also houses a full-fledged technical support center spread over an area of 10,000 sq. ft., manned by well-trained and efficient engineers. The center provides immediate technical assistance to Matrix channel partners and customers during installation, operation and maintenance of the products. |
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Marketing
Matrix markets its products primarily through its strong distribution network of channel partners. Over 500 channel partners spread across the globe are marketing, selling and supporting Matrix products. In addition to India, Matrix products are available in many countries of Europe, the Americas, Middle-East, Africa, Asia and Australia. The Matrix marketing team works closely with these channel partners to ensure that the products serve the communication needs of customers faster and longer. A special customer care department provides prompt assistance to the customers. |
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Year Achievement
- 2011 - Matrix Comsec won the EFY Readers’ Choice Award 2010 for Best PBX-KTS Company, for the sixth time.
- 2010 Matrix Comsec wins the RED DOT Award 2011 for its Security Products.
- 2010 Matrix Comsec wins the IF Design Award 2011 for its Security Products.
- 2010 Matrix won the EFY Readers’ Choice Award for the Best PBX-KTS Company.
- 2009 Matrix was judged the Best Managed Company by Baroda Management Association.
- 2008 Matrix was conferred the Best SSI Unit Award by the Federation of Gujarat Industries (FGI).
- 2008 Matrix received the Best Electronics Company Award from the Gujarat Electronics and Software Industries Association (GESIA).
- 2007 Matrix was conferred the 9th IETE Corporate Award for Excellence in Computer and Telecommunication Systems by the Institution of Electronics and Telecommunication Engineers (IETE).
- 2007 Matrix won the EFY Readers’ Choice Award for the Best PBX-KTS Company for the fourth year in a row.
- 2006 Matrix won the EFY Readers’ Choice Award for the Best PBX-KTS Company.
- 2005 Matrix won the prestigious EFY Readers Choice Award for the Best PBX-KTS Company.
- 2004 Matrix won the Award for Excellence in Professional Electronics, conferred by the Ministry of Communication and Information Technology, Government of India. The awards are presented to the leaders in different segments with a view to provide an impetus to the movement for achieving excellence in the field of electronics.
- 2004 Matrix won the EFY Readers’ Choice Award for the Best PBX-KTS Company.
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Product Development Milestones
With excellent technology support, foresight and understanding of the ever changing market requirements, Matrix has developed a wide variety of communication solutions that are both user and business friendly. Following are a few achievements that not only exemplify the excellence and efficiency of Matrix’s R&D, but are also milestones in the Indian telecom equipment development. YEAR -ACHIEVEMENT 2009New Digital Key Phone with Touch-Sense Navigation and VoIP Phone 2008Universal Gateway with VoIP/GSM/ISDN/FXO/FXS 2007VoIP-ISDN-GSM PBX
2006GSM Gateways and India’s first indigenously developed VoIP ATA
2005GSM FCT Routers with Voice and Data Applications 2005India’s first CE Certified Digital ISDN KTS ISDN Key Telephone System 2004ISDN Key Telephone System
2004Telephone based Order Noting System, GSM FCT Router
2003India's First SOHO PBX with Security Dialer
2003Stand-alone Auto Attendant, Telephone based Public Address System, Music-On-Hold 2002India’s First Indigenously Designed and Developed Digital KTS, Voice Mail System and Smallest PBX
2001Digital System for PLCC and Intercom-Security Products
2000PC Based Operator Console
1999India's First Digital PBX System
1998India's First Direct Station Operator Console
1997Multi-Processor Architecture in PBX Products
1996India's first PBX with Auto-Redial Facility
1996Tone Sensing Technology 1994Fax Homing and Voice Guidance |
Quality Policy
The goal of Matrix team is to deliver world-class telecom products which includes GSM telecommunication equipment, mobile telecommunication equipment, network telecommunication equipment, wireless VOIP products, voice messaging products, mobile VOIP products, wireless voice messaging products, wireless telecom product, VOIP universal gateway, mobile telecom product, network universal gateway, VOIP products, GSM products, universal gateway, enterprise EPABX, hotel PBX, SMB PBX, communication security products, voice messaging products, PLCC EPABX etc and services to its customers through continual improvements in technology and processes.
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Technical Support
Matrix Telecom has a full-fledged Technical Support Center to provide immediate technical assistance to Matrix Channel Partners and customers in the installation, operation and maintenance of its products. The Technical Support Team comprises trained and efficient engineers who work in three groups: Call Centre, Technical Assistance, and Training.
The Support team provides prompt online and voice support to field engineers of channel partners and customers, aiming to respond and resolve all complaints within 24 hours. It undertakes visits to customer sites for resolving typical problems, generates FAQs based on the analysis of field problems and circulates them to the Channel.
The Training Group conducts technical training on newly launched products. It also analyses the technical skills of field engineers and conducts need-based training programs for them.
The Matrix Customer Care Cell, housed at the headquarters, responds to both customer enquiries and complaints by coordinating with the concerned departments. |
Our Customers
Over the past 17 years Matrix products have improved the quality of communication and satisfied thousands of customers. We have earned their respect by providing excellent products and services. In addition, we are flexible with services and financial structures for contracts aiming for mutually beneficial relationships with our customers. Our customers are dynamic and diverse and include Large Corporate Offices, Institutions, Factories, Call Centers, Hotels, etc. A wide array of customers that include a number of prestigious business houses in the country, rely on Matrix for their communication needs - ABB
- Alfa Laval
- American Express
- Bajaj Auto
- Bayer
- Bharat Petroleum
- Blue Dart Express
- Cadilla Pharma
- Carrier Aircon
- Dr. Reddy's Lab
- Du-Pont
- Garnier Laboratories
- GEC Alstom Grindwell Norton
- Hindustan Lever
- Hutch
- Indian Oil Corporation
- Indian Space Research Organisation
- Johnson & Johnson
- Larsen & Toubro
- L'Oreal India
- McDowells
- National Bank of Abudhabi
- Pentasoft Technologies
- Pepsi
- PriceWaterHouseCoopers
- Raymonds
- Reliance Infocom
- Samsung Corporation
- SmithKline Beecham
- State Bank of India
- Tata Telecom Services
- Tommy Hilfiger
- US Embassy, Mauritius
- World Bank, Ghana
- Writers Corporation
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