The philosophy of MSG defines the way the customers are served and people are treated. It is the foundation upon which everything else is built.

• To develop and maintain standards of professional excellence in service delivery: The main purpose of MSG is to create and keep valued clients. This can be achieved only if we deliver superior quality. We continually work towards achieving excellence which is a never ending process.
• To develop our people: Another important goal of MSG is to help provide our people immense opportunity to grow with the enterprise. We work towards continuous development of our people to fullest potential through training and constant briefing.
• To grow with profitability: It is necessary to view profit as a reason to survive in the industry but this cannot be viewed as the sole reason of a company’s existence. Profitability is the mean to accomplish our main objectives.

The most important and pertinent part of an efficient organization is the quality control and we are proud to declare that we have a unique way of doing the same. A strict quality control is achieved with the assistance of the following personnel:

• Customer support representatives.
• Quality control inspectors.
• Executive Field Supervisors

Registration: We are registered with PF & ESI statutory bodies since 1993.

Memberships: Corporate Member of AIMA and DMA Registered.

With growing technology, new machines and equipment are introduced to achieve cost & time effectiveness. We purchase right kind of machine to deliver the best service. We, in our hunger to deliver the best are already using wide range of mechanized cleaning equipment from the most reputed makes viz. TASKI, KARCHER, FLOOR, HAKO, NILFISK, EUREKA FORBES, MODI HOOVER etc. which are used for different applications. Housekeeping services are usually provided, as necessary, with the aid of the following equipment:

• Wet and dry industrial vacuum cleaners.
• Suction and mechanical sweepers.
• Floor scrubbing machines.
• Single disc high speed buffing/burnishing/ polishing machines.
• Injection extraction machines for carpet cleaning.
• Foam generator machine for carpets.
• Commercial Steam Cleaners.
• Commercial Water Purification Systems.
• Glass Cleaning/ Telescopic Window Cleaning Equipment.
• High pressure water jet cleaner.

We are using chemicals from the most reputed makes, which are environment friendly and contain no phosphates. These chemicals are made of biodegradable surfactants. Chemicals are carefully selected after scrutinizing their safety data sheet for maximum cleaning value and characteristics such as:

• Neutrality.
• Bio-degradable.
• Non-corrosive.
• Environment friendly.
• Non-ammonia based.
• Free of CFC’s.

MSG, the leader among few in Facility Management & Executive housekeeping business, is mainly due to its skilled and efficient manpower. We, at MSG, train and motivate our personnel to the optimum.

Training programs and workshops: The imperatives for sustainable growth include attracting an ongoing stream of talented personnel and nurturing them with a long-term perspective and updating them with new technology (use of new equipment, materials etc.)

The training is conducted in group as well as one to one basis whenever and wherever required. Moreover, we follow the increment and promotion scheme among employees, whereby we value the performance of employees over a period of time and benefit them financially like: Star of the month / Star of the quarter, award and incentive scheme on monthly/ quarterly/ yearly basis etc. Our staff remains presentable in uniform and with I-Card.

Services are monitored through an established and effective management information system consisting of the following reports:

• Clients feedback report.
• Monthly reports.
• Break down/ complaint registers log books.
• D/G Maintenance by book.
• A/C Maintenance by book.
• A/c All Floor temperatures.
• Weekly checklist for housekeeping services.
• Toilets checklist.
• Housekeeping Services Requirements/ Complaints Report.
• Housekeeping Services Complaint Register.
• Site Inspection Report.
• Stock/ Petty Cash Verification Report.
• Weekly Reports of Housekeeping.

MSG is one of the earliest companies to envisage the potential of outsourcing functions, which gradually has proved to be a cost effective and efficient concept. We have an impressive roster of reputed clients such as:

• Delhi Metro Rail Corporation.
• Delhi Stock Exchange.
• Fidelity Technology (I) Ltd.
• IBM Global Services (I) Pvt. Ltd.
• Asian Paints India Ltd.
• Mckinsey & Company Inc.
• Schneider Electric (I) Pvt. Ltd.
• Maersk India Ltd.
• American Express (India) Pvt. Ltd.
• 3C's Competent Cine Court.
• Television Eighteen India Ltd.