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Products & Services


We are a leading service provider for the Services which includes services like Comprehensive Amc Services & Non-Comprehensive Amc Services since 2010

Comprehensive Amc Services

Comprehensive Amc Services

  • Analysis of breakdowns or faults in the hardware and repairing/service of the same
  • Includes spare parts replacments
  • Repair activities at 1st level
  • If repair work results in vain, replacment results
  • Replacments with OEM parts based on availability, else with equivalent quality
  • Preventive maintenance on agreed schedule/frequency. Excludes physical/mishandling, damages, manufacturers warranty non-coverages, accessories and consumables
  • 10% of the AMC contract value to be allotted for Critical Part Inventory (CPI) / Spare Parts (SP)
  • CPI/SP ratio enables uptime commitment of 99.5%
  • Onsite engineer allocation as per clients requirement

Non-Comprehensive Amc Services

Non-Comprehensive Amc Services

  • Analysis of breakdowns or faults in the hardware and reporting the cause/reason for the same
  • Cost of the spare parts replacments to be borne by the clients
  • Includes consultancies, suggestions to solve the hardware breakdowns/faults
  • Onsite engineer allocation as per clients requirement

Network Support Services

Network Support Services

  • configuring , maintaining, administering and trouble shooting local area networks, equipments and its passive & active ports
  • maintenance of network connectivity details, tcp/ip, network routes, confidential passwords & security tools

Asset Management Services

  • Documentation & record management of complete infrastructure asset database
  • With details like date of products/software purchases, licenses expiry and renewal, configurations, up-gradations, warranty, AMC , registration details
  • Tracking of the same and updating/synchronizations with the purchase departments for renewals.

Database & Backup Management Services

  • Maintaining the volumes of user data, critical data storage contents, disaster recovery models, disc space management, database validations
  • Performing back-up of data at regular frequencies/schedules, critical data management
  • Backup media management, labeling and secured packaging with date/user/data details for ease in identification and retrieval

Turnkey Infrastructure Project Management Consultancy

Turnkey Infrastructure Project Management Consultancy Services

Turnkey infrastructure project management consultancy is a highly integrated techno-commercial category of services, intended to offer end-end solutions in terms of complete infrastructure set-up.

RAISUN acts as a Turnkey Infrastructure Project Management which includes site-survey, technical designing, planning, cost estimation cum budgeting, commercial analysis, procurement, installation, configuration and training or as a pure consultancy service provider which excludes the implementation/installation phase.

  • Integration of IT, Telecom and Building management set-up
  • Structured networking of voice, data, fax, power, audio-visual, access control system, fire protection system digital surveillance system, security systems, office automations
  • Working capital investments, recurring expenses, budgeting, techno-commercial comparisons and analysis

Help Desk Services

  • Help desk software installation / implementation and generation of username & password to all end users
  • Enables the users to login their complaints on user accounts
  • Deployment / allocation of engineers as per the call severity levels
  • Online tracking and call escalations as per the escalation matrix
  • Helpdesk report generation

Desktop Support Services

  • Analysis, Trouble shooting, Diagnosis, Facilitation, Installation, Customization, Configuration for applications and software packages
  • OS updates, service back updates, new editions and version updates for software application packages.
  • OS installation, trouble shooting, desktop management, resolving printing problems, antivirus installation, updations, schedule scanning, content filtration

Vendor Management Services

  • Record management and database maintenance of different vendors with complete details
  • Measuring and analyzing the respective vendors service level agreements – SLA against their performance
  • Complaint logging and escalation to vendors in line to escalation matrix, tracking till its resolution

Server Administration Services

  • Administration, customization and maintenance of client OS and server OS.
  • Deployment of security management system as per the clients IT account policy.
  • Preventive maintenance activities and management of disk space usage, configuring security allots.
  • Integration / configurations of firewall, networking equipments with the servers.
  • Server backups, and media managements.

Also Deals In

  • Access Control System
  • Active Ports Lan
  • Colour Laserjet A4 Printers
  • Desktops
  • Dot-Matrix Printers
  • Dsl Router Van
  • Epabx Systems
  • Finger Scan Time Keeping Machine
  • Fire Protection System
  • IT AMC Services
  • Industrial Pcs
  • Inkjet A3 Printers
  • Inkjet A4 Printers
  • Inkjet Fax Machine
  • Io Devices Lan
  • Laptops
  • Laserjet A4 Black Printers
  • Laserjet Fax Machine
  • Lcd Svga Projectors
  • Lcd Xga Projectors
  • Leased Line Modems
  • Line Printers
  • Modems
  • Multi-Functional Printer
  • Multiplexer Van
  • Offline Ups
  • Online Ups
  • Pana-Boards
  • Passive Ports Lan
  • Patch Cord Lan
  • Patch Max-Panel Lan
  • Plotter Printers
  • Proximity Time Keeping Machine
  • Rf Modem Van
  • Routers Wan
  • Scanners
  • Servers
  • Switches Wan
  • Thermal Fax Machine
  • Video Conferencing Systems
  • Voip Van

To,Raisun Technocrat Services Private Limited

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