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  • Raisun Technocrat Services Private Limited

    Chennai, Tamil Nadu

  • IndiaMART Member Since: 2010
    Services [51]

    Mobile: +(91)-9382244100


Comprehensive Amc Services

Comprehensive Amc Services

  • Analysis of breakdowns or faults in the hardware and repairing/service of the same
  • Includes spare parts replacments
  • Repair activities at 1st level
  • If repair work results in vain, replacment results
  • Replacments with OEM parts based on availability, else with equivalent quality
  • Preventive maintenance on agreed schedule/frequency. Excludes physical/mishandling, damages, manufacturers warranty non-coverages, accessories and consumables
  • 10% of the AMC contract value to be allotted for Critical Part Inventory (CPI) / Spare Parts (SP)
  • CPI/SP ratio enables uptime commitment of 99.5%
  • Onsite engineer allocation as per clients requirement

Non-Comprehensive Amc Services

Non-Comprehensive Amc Services

  • Analysis of breakdowns or faults in the hardware and reporting the cause/reason for the same
  • Cost of the spare parts replacments to be borne by the clients
  • Includes consultancies, suggestions to solve the hardware breakdowns/faults
  • Onsite engineer allocation as per clients requirement

Network Support Services

Network Support Services

  • configuring , maintaining, administering and trouble shooting local area networks, equipments and its passive & active ports
  • maintenance of network connectivity details, tcp/ip, network routes, confidential passwords & security tools

Asset Management Services

  • Documentation & record management of complete infrastructure asset database
  • With details like date of products/software purchases, licenses expiry and renewal, configurations, up-gradations, warranty, AMC , registration details
  • Tracking of the same and updating/synchronizations with the purchase departments for renewals.

Database & Backup Management Services

  • Maintaining the volumes of user data, critical data storage contents, disaster recovery models, disc space management, database validations
  • Performing back-up of data at regular frequencies/schedules, critical data management
  • Backup media management, labeling and secured packaging with date/user/data details for ease in identification and retrieval

Turnkey Infrastructure Project Management Consultancy

Turnkey Infrastructure Project Management Consultancy Services

Turnkey infrastructure project management consultancy is a highly integrated techno-commercial category of services, intended to offer end-end solutions in terms of complete infrastructure set-up.

RAISUN acts as a Turnkey Infrastructure Project Management which includes site-survey, technical designing, planning, cost estimation cum budgeting, commercial analysis, procurement, installation, configuration and training or as a pure consultancy service provider which excludes the implementation/installation phase.

  • Integration of IT, Telecom and Building management set-up
  • Structured networking of voice, data, fax, power, audio-visual, access control system, fire protection system digital surveillance system, security systems, office automations
  • Working capital investments, recurring expenses, budgeting, techno-commercial comparisons and analysis

Help Desk Services

  • Help desk software installation / implementation and generation of username & password to all end users
  • Enables the users to login their complaints on user accounts
  • Deployment / allocation of engineers as per the call severity levels
  • Online tracking and call escalations as per the escalation matrix
  • Helpdesk report generation

Desktop Support Services

  • Analysis, Trouble shooting, Diagnosis, Facilitation, Installation, Customization, Configuration for applications and software packages
  • OS updates, service back updates, new editions and version updates for software application packages.
  • OS installation, trouble shooting, desktop management, resolving printing problems, antivirus installation, updations, schedule scanning, content filtration

Vendor Management Services

  • Record management and database maintenance of different vendors with complete details
  • Measuring and analyzing the respective vendors service level agreements – SLA against their performance
  • Complaint logging and escalation to vendors in line to escalation matrix, tracking till its resolution

Server Administration Services

  • Administration, customization and maintenance of client OS and server OS.
  • Deployment of security management system as per the clients IT account policy.
  • Preventive maintenance activities and management of disk space usage, configuring security allots.
  • Integration / configurations of firewall, networking equipments with the servers.
  • Server backups, and media managements.

Other products & services we offer
Access Control System
Active Ports Lan
Colour Laserjet A4 Printers
Dot-Matrix Printers
Dsl Router Van
Epabx Systems
Finger Scan Time Keeping Machine
Fire Protection System
IT AMC Services
Industrial Pcs
Inkjet A3 Printers
Inkjet A4 Printers
Inkjet Fax Machine
Io Devices Lan
Laserjet A4 Black Printers
Laserjet Fax Machine
Lcd Svga Projectors
Lcd Xga Projectors
Leased Line Modems
Line Printers
Multi-Functional Printer
Multiplexer Van
Offline Ups
Online Ups
Passive Ports Lan
Patch Cord Lan
Patch Max-Panel Lan
Plotter Printers
Proximity Time Keeping Machine
Rf Modem Van
Routers Wan
Switches Wan
Thermal Fax Machine
Video Conferencing Systems
Voip Van



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