• Analysis of breakdowns or faults in the hardware and repairing/service of the same
• Includes spare parts replacments
• Repair activities at 1st level
• If repair work results in vain, replacment results
• Replacments with OEM parts based on availability, else with equivalent quality
• Preventive maintenance on agreed schedule/frequency. Excludes physical/mishandling, damages, manufacturers warranty non-coverages, accessories and consumables
• 10% of the AMC contract value to be allotted for Critical Part Inventory (CPI) / Spare Parts (SP)
• CPI/SP ratio enables uptime commitment of 99.5%
• Onsite engineer allocation as per clients requirement

• Analysis of breakdowns or faults in the hardware and reporting the cause/reason for the same
• Cost of the spare parts replacments to be borne by the clients
• Includes consultancies, suggestions to solve the hardware breakdowns/faults
• Onsite engineer allocation as per clients requirement

• configuring , maintaining, administering and trouble shooting local area networks, equipments and its passive & active ports
• maintenance of network connectivity details, tcp/ip, network routes, confidential passwords & security tools

• Documentation & record management of complete infrastructure asset database
• With details like date of products/software purchases, licenses expiry and renewal, configurations, up-gradations, warranty, AMC , registration details
• Tracking of the same and updating/synchronizations with the purchase departments for renewals

• Maintaining the volumes of user data, critical data storage contents, disaster recovery models, disc space management, database validations
• Performing back-up of data at regular frequencies/schedules, critical data management
• Backup media management, labeling and secured packaging with date/user/data details for ease in identification and retrieval

• Analysis, Trouble shooting, Diagnosis, Facilitation, Installation, Customization, Configuration for applications and software packages
• OS updates, service back updates, new editions and version updates for software application packages.
• OS installation, trouble shooting, desktop management, resolving printing problems, antivirus installation, updations, schedule scanning, content filtrations

• Helpdesk software installation / implementation and generation of username & password to all end users
• Enables the users to login their complaints on user accounts
• Deployment / allocation of engineers as per the call severity levels
• Online tracking and call escalations as per the escalation matrix
• Helpdesk report generation

• Administration, customization and maintenance of client OS and server OS
• Deployment of security management system as per the clients IT account policy
• Preventive maintenance activities and management of disk space usage, configuring security allots
• Integration / configurations of firewall, networking equipments with the servers
• Server backups, and media managements

Turnkey infrastructure project management consultancy is a highly integrated techno-commercial category of services, intended to offer end-end solutions in terms of complete infrastructure set-up.

RAISUN acts as a Turnkey Infrastructure Project Management which includes site-survey, technical designing, planning, cost estimation cum budgeting, commercial analysis, procurement, installation, configuration and training or as a pure consultancy service provider which excludes the implementation/installation phase.

• Integration of IT, Telecom and Building management set-up
• Structured networking of voice, data, fax, power, audio-visual, access control system, fire protection system digital surveillance system, security systems, office automations
• Working capital investments, recurring expenses, budgeting, techno-commercial comparisons and analysis

• Record management and database maintenance of different vendors with complete details
• Measuring and analyzing the respective vendors service level agreements – SLA against their performance
• Complaint logging and escalation to vendors in line to escalation matrix, tracking till its resolution