Religare is an emerging markets financial services group with a presence across Asia, Africa, Middle East, Europe, and the Americas. In India, Religare largest market, the group offers a wide array of products and services including broking, insurance, asset management, lending solutions, investment banking and wealth management. With 10,000-plus employees across multiple geographies, Religare serves over a million clients, including corporate and institutions, high net worth families and individuals, and retail investors.
Religare Finvest Limited (RFL), a 100% subsidiary of Religare Enterprises Limited, is registered with the Reserve Bank of India (RBI) as a Non-Banking Finance Company (NBFC) and is presently engaged in providing Consumer Finance, IPO Financing and Personal Financial Services.
RFL, is aggressively making a name in the Financial Services arena in India. In a fast paced, constantly changing dynamic business environment, RFL has developed a change resilient vertically integrated value chain for delivering the most competitive products and services.
Code of Conduct
Whenever we give loans, we will explain to you the repayment process by way of amount tenure and periodicity of repayment. However, if you do not adhere to repayment schedule, a defined process in accordance with the laws of the land will be followed for recovery of dues. The process will involve reminding you by sending you notice(s) or by making personal visits. Our collection policy is built on courtesy, fair treatment and persuasion. We believe in fostering customer confidence and long-term relationship. Our staff or any person authorized to represent us in collection of dues will identify himself/herself and on request display to you his/her identity card issued by Religare Finvest Ltd. We will provide you with all the information regarding dues and will endeavor to give sufficient notice for payment of dues.
General Guidelines:
All the members of the staff or any person authorized to represent Religare Finvest Ltd in collection of dues would follow the guidelines set below:
The customer would be contacted ordinarily at the place of your choice and in the absence of any specified place, at the place of your residence and if unavailable at your residence, at the place of business/occupation.
Customer's privacy would be respected.
Identity and authority to represent would be made known to you at the first instance.
Our representatives will contact you between 0700 hrs and 1900 hrs, unless the special circumstances of your business or occupation require otherwise.
Your request to avoid calls at a particular time or particular place would be honored as far as possible.
Time and number of calls and contents of conversation will be documented.
Customer would be provided with the information regarding the dues and necessary notice would be given for enabling discharge of dues.
During visit to customer's place for collection of dues, decency and decorum would be maintained.
Inappropriate occasions such as bereavement in the family or such other calamities would be avoided for making calls/visits to collect dues.
Demeanor that would suggest criminal intimidation or threat of violence would be avoided.
Giving Notice To The Borrowers
While written communications, telephonic reminders or visits by Religare Finvest Ltd representatives to the borrower’s place or residence will be used as loan follow up measures, Religare Finvest Ltd will not initiate any legal or other recovery measures without giving due notice in writing.
Fact Sheet
Nature of Business
:
Service Provider
Major Markets
:
Indian Subcontinent
Contact Details
Company Name:
Religare Finvest Limited
Contact Person:
Mr. Manager
Telephone:
+(91)-(11)-39125000
Fax No:
+(91)-(11)-39126050
Address:
D3, P3B, District Centre, Saket, New Delhi, Delhi - 110 017 (India)
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