About Ussampoorn solutions being a technology driven company has invested heavily in developing the internal training infrastructure so that the company can maintain its edge over competition by providing customized solutions that is evolved around ¿better than the best¿ approach. To address it service management vertical, sampoorn solutions has established a state-of-the-art knowledge management centre that simulates environment of a ¿noc¿ and offer the benefit of learning the tricks of the trade involved in management of ¿remote infrastructure(rim)¿ from a far off location. The market dynamics has taught sampoorn solutions to become proactive in focusing on issues like export of it services in near future that calls for proactive action to upgrade the training facilities and the combination of high breed services will take sampoorn solutions one step forward to meet with the business challenges posed by competition in global and domestic markets that is gradually transforming to itsm & itil best practices. It has been observed that the facilities management is fast loosing its grip over the existing clients due to the mounting business demand which calls for a ¿structured approach¿ in service delivery to meet with the growing challenges. The answer lies in implementation of it service management (itsm) with itil best practices. The ¿itsm tool¿ is a tightly coupled set of programs that ensures seamless routine execution of both sla and service delivery as per schedule. A powerfully built service management tool installed at thenominated service desk performs as the central point of all happenings and each closing of call will solely depend upon the satisfactory resolution.
sampoorn solutions has developed project oriented strategic alliances with several industry leaders like ibm , hp , lenovo , lg, sony, samsung, compaq, d-link, netgear, cisco, symantec, macafee, oracle, microsoft to name a few. Sampoorn solutions happens to be a preferred ¿support partner¿ of all leading brand that enabled sampoorn solutions to independently execute complex projects that calls for in-depth knowledge and expertise in clustering and higher end computing solutions on all platform. Sampoorn solutions is in the process of launching ¿erp solution¿ of international repute to address the ever expanding solution verticals and in near future has the plan of adding a few more products to increase the market share. Leveraging the pre & post sales support with various optional ¿service modules¿ provided to the entire gamut of clients situated in multilocation locations, sampoorn solutions has been able to create a niche market for itself that constitutes mnc¿s, large indian corporate, premier educational institute, large financial institutes, state owned corporation, psu¿s. |
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