Trimax IT Infrastructure And Services Limited

You're equipped with single point of contact for all users, up-to-date call history SLA adherence, call logging, allocation & tracking and closure, call closure after confirmation, coordination for support with vendors and third party, escalation management as per escalation matrix and vendor management for the identified IT infrastructure.

• Log user calls and give them trouble ticket
• Track each call to resolution.
• Escalate the calls, as per defined escalation matrix.
• Analyze the call statistics.
• Generating periodic MIS and Call Statistics reports
• Perform Periodic User Satisfaction Survey.
• Providing a Single Point of Contact (SPOC) for assistance with all the Services, and wherever possible, performing resolution of problems at first point of contact. The Help Desk will provide assistance for User problems or requests related to the IT Services, acting as the initial point-of-contact and coordinating work request numbers. Users may notify the Help Desk of identified problems with the Services and may provide input to problem resolution.

Important Reports:

• Call Analysis
• Call Trend
• Call History
• Vendor Performance Reports
• Daily Call Completed and pending Report

We maintain & update asset database of IT to track the move, add changes and installation.

• Maintenance if IT Asset Data base.
• Maintenance of Software Inventory.
• Deployment of Standard Desktop Policy (in case applicable).
• All IMAC (Install, Add, Change & deletion of Hardware’s / Software’s.)

The network is the optimum place for new capabilities that connect applications, servers, and storage together. Trimax helps you:

• Achieve the most safe and secured architecture for the data center
• Extend the lifecycle of critical data center facilities and assets
• Be more responsive to business needs

Trimax provides a more efficient, resilient, and lasting infrastructure for enterprise and service provider operations. Trimax offers state-of-the-art data center services to its customers that include:

• Designing the data center
• Un-interrupted power system
• Be more responsive to business needs
• Security system
• Adequate backbone
• Necessary rack space
• Entire Data center architecture, along with Technical aspects
• Implementation strategy
• Implementation of the entire project
• Ensuring the maximum uptime availability 
• Redundant or backup power supplies
• Rredundant data communications connections
• Eenvironmental controls (e.g., air conditioning, fire / dust suppression), and Special security devices

Trimax Data Center Solutions simplify complex data center infrastructures by providing critical infrastructure services that support all major operating systems, storage arrays, and servers so you can focus on the service you are delivering, not the hardware that delivers it.

Through this service we ensure first level support for your company specific applications (Connectivity and configuration of applications only). We provide you with support for Windows XP, Windows Client, Office Automation & Mail Client, and support for generic applications, timely and regular antivirus signature and patches update on all desktops.

• First level hardware support for Desktops, Printers, Applications
• Diagnosing Hardware or Software related problem and getting same resolved through AMC/warranty vendor.
• Support on desktop Operating System and Application
• Configuring printer, print servers and resolving printing problems.
• Performing Install, Move, Add or Change (IMAC)
• Record all installation of new machines, movement within site, changes in configuration of machines (IMAC)

We supervise system availability, monitor critical services & processes, daemons event, system logs, document backup & restore processes & Installation, re-installation, restoration of server in case of failure, if any.

• User account management - Creation, deletion and transfer of mail boxes
• Administrating the Mail Servers
• Monitoring the mail traffic queue and the disk space usage for mail
• Creation / Installation of Mailing S/W Clients as required
• Maintaining the mail data size on server and taking necessary preventions.
• Providing connectivity to remote mail user.
• Mail Server backup and restoration
• Coordination with system Administrator/Client for account management.
• Maintenance of Mail Servers

We keep a close tab on your daily networks health checklist of network equipments and WAN/Internet links. This also includes interface status/errors, equipment up time, CPU /memory utilization etc.

• Fault Identification - Identifying LAN faults, all level troubleshooting and getting them resolved through vendors providing maintenance services.
• All level troubleshooting for connectivity related problems between the PC and the I/O Point.
• All level support on Wireless LAN on best effort basis.
• Router Configuration Management for any make and models of Routers. Wan Link monitoring, Troubleshooting, and escalation to respective service provider
• Maintaining the existing security policy on network equipments.
• Creation, deletion of VLAN etc
• Monitoring Networks
• Administration and Configuration of DHCP, DNS , SMTP etc

In this service we help you build a comprehensive database that includes basic details & contacts of each vendor in connection with hardware, software and facilities. Call logging and follow up with vendors for timely resolution of escalated calls, coordinating with maintenance vendors ensures up-time.

• Maintaining database of the various vendors with details like contact person, telephone nos., escalation matrix, response time and resolution time commitments etc.
• Logging calls with vendors and coordinating with the vendors to get the problems resolved.
• Escalating problems, if required.
• Establish and enforce preventive management schedule with vendors.
• Keeping track of the hardware and software maintenance contracts entered into by customer, with the various vendors and analyzing their performance.
• The help desk shall also take care of Order tracking and following up with vendors for deliveries and checking invoices.