tvs-e servicetec has a state of art l4 center that is capable of performing component level repair of cell phones, motherboards etc. At l4 level we provide repair and replacement of smd components including bga & micro bga. We also do advanced trouble shooting through signal tracking and signal probing.

The customer calls are registered with product, customer and problem information. Once the queries are registered as per predefined pincode mapping list calls are allocated to resp service partner.

• Pincode mapping
• No of Engineers trained and available in service parter location
• If repeat call, the call is allocated to the same asp
• Based on the stock availability

If the call is registered by the service partner option is available for the agents to allocate the call to the same service partner manually.

With a view to cater to the needs of certain Public Sector Undertakings / Nationalized Banks who are supposed to release some statutory advertisements, we are also offering display services on our site for a pre-determined period. Besides a cost effective medium when compared to a release of an advertisement in a prominent daily, the customer also gets the following advantages:-

• The advertisement in a daily / magazine will appear for a day. Hence, wider reach amongst the target segment may not be possible all the time. However, we can display the matter for a longer period which will attract more parties.
• Considering the facts that our site is a prominent one catering to the industrial sector and the number of hits is high, the customer is likely to get the best price for his product or services.
• We can also render other value added services in this area which will ultimately enhance the existing process capabilities.

Forward auctions or disposal auctions help companies to dispose of their unwanted machinery, scrap and non moving items. The auction process ensures that the bidders compete with each other through on-line. Due to a) participation of end users on most occasions, b) total elimination of cartel formation, price realization through our auction process will be fairly high when compared to physical / conventional auction process. The disposal items include Ferrous / Non-ferrous scrap, surplus inventories, components, used / unused / scrapped machineries and equipments, two / four wheelers, demolition assignments etc.

Reverse auctions or purchase auctions help the firms to plan their procurements in a cost-effective manner. Some of the items procured through on-line include cartons/packing materials, pens, stationery, steel and aluminium alloys, electronic components, batteries, paints and other MRO items, logistics management, job works etc. We have conducted more than 300 reverse auctions till date. The process is very transparent and ensures privacy amongst the customer and the bidders.

Handling a high volume of calls, needs a good backend system to transparently monitor part movement from Head office to ware house and Service parter. Servicetec has a team to track and publish a score card on part movements. The main objective is that parts should reach the resp location in a defined target time. If there is a delay this team has a mechanism to followup and drive part movement so that parts are made available at the right time for closing calls. Be it a IT product, Telecom or EDC material.

Reverse auctions or purchase auctions help the firms to plan their procurements in a cost-effective manner. Some of the items procured through on-line include cartons/packing materials, pens, stationery, steel and aluminium alloys, electronic components, batteries, paints and other MRO items, logistics management, job works etc. We have conducted more than 300 reverse auctions till date. The process is very transparent and ensures privacy amongst the customer and the bidders.

Keeping customers’ convenience as our primary concern, we provide complete repair services for all major mobile phones, EDC Terminals. We ensure end-to-end service management systems for our customers. We upgrade or upload the latest or current software of mobile and EDC Terminals.

We are also extending total disposal management to our select customers and the scope under this area includes permanent posting our personnel at customer’s site to facilitate timely clearances besides determining prices through online at regular intervals depending upon the nature of the item.