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CRM Software Packages
eBizWiz CRM is Powerful, Truly online and best web based Customer Relationship Management (CRM) software product with Sales Force Automation (SFA) and Customer Interaction modules integrated.
eBizWiz CRM is specifically built for Manufacturing / Selling / Servicing companies. eBizWiz CRM will efficiently automate and integrate 3 key functions of your company’s Front-Office as well as Back-Office operations. They are:
1. Pre-Sales (Marketing, Inquiry Management, Quotation)
2. Sales (Warranty/Non-Warranty Sales, Order Processing, Inventory Control)
3. After-Sales-Service (Annual Maintenance Contract, Service Call, Receivables)
eBizWiz CRM has an in-built Operational, Analytical and Collaborative CRM capabilities using which your Company can work in a cohesive and consistent manner with up-to-the-minute information.
eBizWiz CRM helps you to work more efficiently, gain business intelligence, thus increasing your company’s productivity and profits.
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eBizWiz CRM helps you to work more efficiently, gain business intelligence, thus increasing your company’s productivity and profits.
- 100% online crm application
- Operationally can be accessed by all 24x7x365
- Data and Reports available universally
- Low on bandwidth and high on performance
eBizWiz CRM allows you to record all interactions with your customers and maintain history of the equipments sold or serviced by your company.
- Integration between Marketing, Sales, Stock and Service functions
- Built on an experience of more than 10 years
- CRM Industry's best business practices & Practicalities of operations are in-built
- Implemented at more than 500 locations on All-India basis
- Easy to use and ready to implement with minimal Time and Cost
- Easily Customizable and Scalable with modular deployment
- Capable to handle large volume of CRM data with ease
- Track record that is envied by our Competitors & applauded by our Customers
- Driven by Business Goals, not by Technology jargons
- Integrate with an ERP or other back-end software systems
- Complete Data Consolidation across locations
- Lowest Total Cost of Ownership among available CRM products
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Marketing module includes:
• Plan and manage campaigns to promote your Products and Services
• Focused marketing campaigns to target Customers
• Monitor marketing expense
• Analyze the success of a campaign
• Arrive at the best way to promote your Products and Services
Reports Generated -
• Campaign register
• Campaign expense analysis
• Customer acquisition cost
• Expense v/s Sales achieved
• Campaign success ratios.
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Inquiry module includes:
• Enables your sales team to record and track all inquiries received
• Manage inquiries efficiently
• Reminders to salesman on inquiry follow-ups
• Salesman can input feedback and action using a single interface
• Sales forecasting
• Expense analysis
• Competitor analysis
• Sales engineer performance analysis
• Prospect and client information at your finger tips
Reports Generated -
• Inquiry register
• Open inquiries By salesman, customer, product, sales stage
• Action to be taken By date, customer, salesman, product, sales stage
• Action taken - by action taken, date, salesman
• Competitor analysis
• Lost inquiry analysis.
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Quotations module includes:
• Sales team can send proposals to existing and new customers
• Quotations are linked to inquiries
• Reminder to sales person prior to as well as on follow-up date
• Provision to revise quotations
• Copy from existing quotations is also possible
Reports Generated -
• Quotations register
• Approved quotations (by salesman, customer, inquiry)
• Open quotations (by salesman, customer, inquiry).
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Order Processing module includes:
• Enables your company to process customer’s orders received
• Requisitions can be received from internal entities like branch, engineer etc.
• Orders received from customers are linked to quotation and inquiry module
• Orders can be placed on suppliers, manufacturers, factories, etc.
• Tracks pending orders of customers and suppliers
Reports Generated -
• Order register
• Pending orders (by party, item, delivery date).
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Stock module includes:
• Manage inventory of finished goods (models), spares and raw materials
• Manage sales and service stock separately
• Complete engineer stock loan accounting
• Track defective stocks
• All stock transactions typical to an enterprise are possible to be carried out
Reports generated -
• Stock register
• Stock status
• Stock ledger
• Stock level
• Stock movement
• Item order status.
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Sales module includes:
• Enables your company to make warranty and non-warranty sales entries
• Capture warranty period, products serial numbers and PM visits
• Updates stocks and pending customers orders automatically
• Sales schemes respectively for each industry can be defined.
• Sales analysis • Reminder letters prior to warranty expiry
Reports Generated -
• Sales register
• Sales analysis - by product category, customer profile, geographic location
• Contract sign-up advice
• Non-active warranties.
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Maintenance Contract module includes:
• Captures data related to equipments maintained
• Warranty Sales data can be transferred to this module
• Fresh contracts can also be entered
• Service Level Agreement - SLA can be prepared
• Reminder letter prior to maintenance contract expiry
• User defined contract types
• User defined contract payment schedules
• Variable contract period
• Automatic AMC quotation
Reports Generated -
• Contract register
• Contract analysis - by product category, customer, geographic location
• Contract renewal advice
• Non-active contracts.
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Call Center module includes:
• Capture all the customer calls related to after sales service
• Immediate product status information on call logging
• Allocate calls
• Monitor calls till the time they are resolved
• Pending reasons can be given to monitor pending calls
• Capture call completion details
• Product history and interactions with the customer are recorded
• Engineer performance analysis
• Product / model analysis
• Spare part failure analysis
• Prepare repair estimates
• Schedule preventive maintenance visits
• Monitor outstanding preventive maintenance visits
Reports Generated -
• Call register
• Repeated calls in a particular period
• Pending calls analysis
• Complaint analysis
• Defect analysis by product, model
• Spares consumption by product, model
• Monthly service and quality analysis
• Engineer productivity and response time
• Service invoice register
• Customer feedback analysis
• Service history.
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Receivable module includes:
• Register payments received against all transactions
• Monitor pending payments
• Remind Customers of Invoice-wise outstanding during interactions
Reports Generated -
• Payment received register
• Payment outstanding report
• Customer-wise, Invoice-wise.
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