Smart CRM :Smart CRM Solution that helps enterprise businesses to manage customer relationships in a highly organized and efficient way. In today's competitive market, it is essential to build and sustain relationship with customers, while keeping costs low, but delivering results better than ever before. Smart CRM solution, is feature-rich software that seamlessly integrates all aspects of customer life cycle from identifying business opportunities to sustaining existing customers. You can automate everyday tasks, catch mission-critical & time-sensitive issues and stay on top of big opportunities.
Feautres : The key features are following
Create New Department
Edit Department
Active / inactive Department
Assign multiple department heads with ranking
Show all tickets under department (date wise, department head wise, operator wise)
Show all answered / un-answered tickets under department (date wise, department head wise, operator wise)
Show all transferred tickets under department (date wise, department head wise, operator wise)
All active / inactive department heads and operators in department
Show all locked tickets under department (date wise )
Create New category under selected Department
Edit category
Delete category and all tickets, there replies , everything under it
Assign multiple operators with ranking to categories
Show all tickets under category (date wise, department head wise, operator wise)
Show all answered / un-answered tickets under category (date wise, department head wise, operator wise)
Show all transferred tickets under category (date wise, department head wise, operator wise)
All active / inactive operators in categories
All locked tickets under category
View all tickets of (client, operator, department)
View all Opened tickets of (client, operator, department)
View all Closed tickets of (client, operator, department)
View all Transferred tickets of (client, operator, department)
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