Xtreme has a highly skilled training team that trains call center representatives on all the projects that are currently being handled. First, the trainers evaluate every representative?s initial aptitude level to create a point of reference. This evaluation is used to plan the key focus areas for each individual. Frequent evaluations are conducted at the beginning of the training to ensure consistency and reliability using constructive and creative feedback sessions that proactively engage the representative to deliver excellent results from the first touch. Constant And Never-ending Improvement(CANI) is the Xtreme CallerZ desire for our valued clients.