Alpine Center

This 2-year program aims to equip students with the necessary skills and knowledge for working in line and supervisory positions in the hospitality industry. The program consists of two academic semesters and two paid industry placements.

The practical’s for the Diploma in the Hotel Management program at Alpine Center is delivered in an actual hotel campus, in order to offer students opportunities for “learning by doing,” i.e. the respected Swiss education model. Equal emphasis is given to acquiring knowledge on the operation and management of different departments and to applying it in a real business environment.

New students learn about hotel operations such as front office, housekeeping, food and beverage production and service by working on duty teams and running the hotel campus operations under the supervision of expert instructors at the same time as attending theory classes. Continuing students become more involved in the managerial aspects of hotel operations, by undertaking supervisory responsibilities such as quality control, shift plans etc.

In this way, students are not only taught ‘theory’ during the winter and ‘practice’ in their summer placement, but combine theoretical and practical knowledge during the winter term, followed by actual industry practice during the summer.

Particular emphasis is placed on developing professional competences such as effective communication, information technology, customer care, teamwork, leadership etc. by incorporating relevant ‘professionalism seminars’ into the curriculum and assessing students on their professional attitude as well as academic performance.

Contents

The 2-year Swiss Diploma in Hotel Management curriculum has been devised in collaboration with Alpine’s Industry Advisory Board, which provides advice and valuable insights on the necessary skills and knowledge that future professionals and leaders in this industry should possess. The exact breakdown of the modules is as follows:

This course is taught by former Cruise Lines employees. They will provide you with an insider's look at the skills and qualifications needed to succeed in the cruise line industry, the process of getting the job, and the life of a cruise ship officer /crew member. You will learn how to create the perfect cruise resume, locate leads, meet cruise ship employers and recruiters and develop a strategy to hold this dream job. This course provides future crew members and new entrants into the industry with essential skills to get employment in mega ships.

• The Cruise Industry
• Cruise Ship Basics
• Customer Service and Effective Communication
• Front Office Operations
• F & B Service Management
• F & B Service Practical’s
• Housekeeping Operations
• Essential IT & Research Skills
• Bar & Beverage Theory
• Professionalism Seminar

This two-year course is designed to equip students with the skills necessary for a career in culinary arts. The programme puts particular emphasis on food production skills as well as managerial aspects. The two industry placement semesters as well as the practical duties during the theory semesters make Alpine’s graduates highly employable in the catering, food and beverage related industries.

The Swiss Diploma in Culinary Arts at Alpine Center consists of two academic semesters and is delivered in an actual hotel campus, in order to offer students opportunities for learning by doing, i.e. the reputed Swiss formula. Equal emphasis is given to acquiring knowledge on operations and management and to applying it in a real working environment.

In their first year of studies, students of the culinary arts diploma become familiar with essential knowledge in the cooking profession such as food safety, hygiene, the HACCP system, culinary theory, menu planning and design etc. In parallel with the theoretical classes, the culinary arts diploma students work in an actual hotel kitchen in Alpine’s hotel campus, and are involved in the mass production of food from several different cuisines on a daily basis. This ensures not only a thorough introduction to culinary theory, but a familiarization with real-life situations and challenges.

During the second year, students continue to develop their theoretical and technical knowledge by studying advanced aspects of nutrition, menu engineering, Continental Cuisine and advanced cooking methods and culinary techniques, but also build their management skills by studying subjects such as bar and beverage theory, restaurant management, food and beverage planning and control and managerial accounting.

Particular emphasis is placed on developing professional competences such as effective communication, information technology, customer care, teamwork, leadership etc. by incorporating relevant ‘professionalism seminars’ into the curriculum and assessing students on their professional attitude as well as academic performance.

This combination of learning approaches expertly epitomized by Alpine for more than 24 years has led to the professional success and recognition of more than 1500 graduates, who are employed in distinguished managerial positions in the worldwide hospitality industry.

Aimed at those planning to work in, or are already working in the thriving travel tourism management industry. The course incorporates travel industry principles, hands-on training and the general business skills required in the management of travel tourism management operations. Individuals will also acquire and develop transferable skills such as communication and problem solving that will enable them to meet changing circumstances that they will encounter in the travel and tourism business environment.

The Swiss Diploma in Travel and Tourism Management programme covers a period of two years, each year consisting of six months of study at Alpine followed by a period of industry experience at an approved travel or travel related company. Upon successful completion of the first two years of study including the industry placements students are awarded a Swiss Diploma in Travel & Tourism which provides direct entry into the BA(Hons) International Hospitality & Tourism Management degree course.

YEAR 1

• Managerial Accounting
• Essential IT and Research Skills
• Hospitality & Tourism Business Environment
• Customer Service and Effective Communication
• Professionalism Seminar I
• Tourist Destinations
• Tour Operations Management
• Global Distribution Systems (Galileo)
• Applied Travel & Tourism Operations
• Industry Placement

This programme is designed to equip students with the knowledge and skills needed for a successful career in the hospitality operations part of a cruise, as well as providing an essential understanding of elements relating to life and work on a cruise ship. In addition to being introduced to the wider world of the cruise industry, its history its players, customers, regulations and concerns such as safety, security, professionalism etc students will be studying specialist operational elements such as front office, customer service, effective communication, IT, Housekeeping skills etc. At the second level of the course the students will enhance their knowledge about the business and management of ocean cruises but also approach managerial issues such as personnel management, organizational behavior and research method at an advanced level. The course will be headed by an experienced professional in hospitality operations on cruise ships and the course will be delivered in our campus. The course also includes guest lecturers by cruise industry professionals. 

You will also learn how to create the perfect cruise resume, locate leads, meet cruise ship employers and recruiters and develop a strategy to hold this dream job. This course provides future crew members and new entrants into the industry with essential skills to get employment in mega ships. This programme will also give you a valuable insight and cross cultural understanding as well as understanding the financial operations and the marketing and sales operations for cruise lines.

Year 1

• The Cruise Industry
• Food and Beverage Service Management
• Food and Beverage Service Practical
• Cruise Ship Basics
• Front Office Operations
• Customer Service and Effective Communication
• Essential IT Skills
• Bar and Beverage Theory
• Housekeeping Operations & Application
• Industry Placement

Year 2

• Food and Beverage Operations Management
• Event Planning & Coordination
• Managerial Accounting
• Organisational Behaviour
• Human Resources Management
• Hospitality & Tourism Law & Ethics
• Fundamental Methods of Enquiry
• Industry placement

In order to be admitted on the course you must meet the following requirements:

You must have passed 12th standard pass or international equivalent

This programme is designed for you who wants to receive a Swiss Diploma in Cruise Ship Hotel Operations Management and who has a certificate or diploma in hospitality from before. This course is taught by former Cruise Lines employees. They will provide you with an insider's look at the skills and qualifications needed to succeed in the cruise line industry, the process of getting the job, and the life of a cruise ship officer /crew member. You will learn how to create the perfect cruise resume, locate leads, meet cruise ship employers and recruiters and develop a strategy to hold this dream job. This course provides future crew members and new entrants into the industry with essential skills to get employment in mega ships.

• The Cruise Ship Industry
• Customer Service & Effective Communication
• Cruise Ship Basics
• Front Office Operations on cruise ships
• Cruise Operations
• Food & Beverage Operations Management on Cruise Ships
• Financial Accounting
• Human Resources Management
• Organizational Behaviour
• Hospitality, Tourism & Events Marketing & Sales
• Cross Cultural Understanding
• Professionalism Seminar

In order to be admitted on the course you must meet the following requirements:

• Fluent and competent in the English language
• Be a holder of a Hotel Operations Diploma or similar
• Enjoy working in high-volume, fast paced guest service environment
• Complete the Application Form and pass an interview

Alpine’s international dynamic Career & Placement Office will facilitate your interviews with cruise ships for you. Upon completion of the above course the doors are open for a successful career on board an international cruise line!

The Professional Certificate in Culinary Operations is a new programme of study which has been designed to meet the needs of individuals who are eager to embark on a career in culinary operations after completing one year of study including 20 weeks of internship. The program is ideal for students who are interested in becoming a chef, this program is also excellent for professionals who wants to enhance their continental cooking skills. The Professional Certificate in Culinary Operations equips students with skills that are necessary to enter the exciting world of Culinary Arts and prepares them for all types of line positions in all departments of food production. Those aspiring to continue for a Swiss Diploma will have the opportunity to transfer credits earned on the Certificate programme.

Course content

• Food Science Hygiene
• HACCP
• Food Commodities and Culinary Principles
• Menu Planning and Design
• Food Production & Culinary Arts
• Applied Hotel Operations
• Professionalism Seminar
• Industry Placement

Eligibility

10 Standard or international equivalent and minimum 17 years of age.