Altius Customer Services Pvt. Ltd.

• Abacus is built on a solid Java-Spring platform giving it multiple layers of security.
• Hosted in state of the art data centers that have 24x7 availability and monitoring to ensure that it is always running smoothly.
• 128bit SSL Encryption to keep your data safe from snooping hackers.
• Industry standard Firewalls that are always protecting the system from unauthorized access.
• Strong Audit trails and Transactional logging are built into the system.
• Create and define Roles on the fly to control who gets access to different sections of Abacus.

Whatever service or product your company deals with, we can help keep the sales team busy. Our reps can cold call potential customers and forward only those leads that are interested in your services/product. We can save you time and money by keeping your experienced workforce focused on what they do best, closing deals.

We can help you reduce TAT and increase Conversion% for your appointments. We have helped companies reduce costs and increase efficiencies for their franchisees and/or service outlets. Our team can handle setting up live appointments or even hot-transfer customers over to you. Building end-to-end solutions for clients is our strength. We begin with understanding the problem and system that is currently in place and then design a completely automated system that we build and implement for clients.

Our collections team follows the highest standards in the industry and complies with FDCPA and other guidelines. We work through different methods using auto-dialers, emails and phones to reach out to customers and maximize our chances of recovering the dues.

From handling simple level 1 calls (raising a trouble ticket) to complex technical help desks, we have handled all kinds of different types of customer service. Our team continues to help companies reduce costs and increasing customer satisfaction by servicing customers on Email, Web Chat and Phone.

The cost of acquiring a new customer is prohibitive and as companies continue to fight for the market share you can gain a significant advantage through our services. Our renewal services are designed form the ground up with each client and service in mind. In today’s competitive world we allow customers to reach out to us through their preferred mode of communication. We can leverage SMS. Email, Internet or phone based communication to keep costs down and still allow renewals to keep coming in.

You have a large corporate event coming up and need to reach out to the right audience. We can reach people faster and more efficiently through our automated systems. Whether it is just inviting companies to attend or selling seats at a conference. We can fulfill any task that you might have for us. We can setup Event help desks, where customers can call in for registrations, information etc.

SEO does not have a fixed formula that can be applied to every client. Each website has a unique set of features that needs a customized search engine optimization strategy. It is almost impossible to achieve Top rankings without a concerted effort and a specially built strategy.

• We follow a scientific step by step procedure to understand your requirements and then build a strategy for you.
• We will explain why we are choosing a particular approach and how that approach will help you achieve the results.
• We will also give you a road map on when you can expect to see the results.