Without a strong and reliable Infrastructure it is impossible to deliver the enhanced level of services that we aspire to. Our setup has been designed to withstand all the challenges that are bound to come up at some point. By being prepared and providing enough redundancy we believe we can put Murphy's law to the test.

* Our automated Dialer from Aspect has the best of class features :
o Predictive / Preview / Automated dialing.
o Automatic Call Distribution.
o Fully customizable Interactive Voice Response system.
o Real-time monitoring and recording of all calls.
o Call back scheduler.
o Skill based routing.
o Individual Voice mailboxes.
o Customized reporting.
* All of our Servers are built with RAID level 5 that provide on the fly redundancy.
* NAS storage for automated backups across the network.
* All our infrastructure is built on the N+1 redundancy theory.
* Redundant Internet and Telephony links to keep our services going in all eventualities.
* Multiple Routers and Switches with CAT5e cabling for a stable and resilient network.
* UPS system that provides power back ups for hours.
* Multiple layers of Firewalls that keep us safe from Viruses, Hackers and Data theft.
* Anti-Virus protection across the Servers and Workstations.
* CCTV coverage across the entire facility with automated recording that provides a secondary layer of security.