Altius Customer Services Private Limited

Your marketing spends are better mobilized when tracked through a software with different pit stops from lead to follow-up to closure. We help in positive expansion of your business with our IT systems & practices and develop potential business through remarketing and engagement cycles with the lead. Our lead management system with our other IT services untangles all the glitches and ensure all your leads are serviced.

A well knitted CRM software helps increase sales by 29%, productivity by 34%, and forecast accuracy by 42%. We help automate your complete customer life-cycle right from lead injection to source mapping, deviation monitoring to CPA through our CRM. It positively impacts after sales loyalty programs and customer service history.

We deliver IT services on a bespoke basis which caters to your specific business need be it an Emergency Response System, Satisfaction Indexing System, Document Management System and many more for varied clientele helping you with a tailored made technology to suit your process.

We manage all your sales, stock, accounting, shipping and customer data from a single IT platform thereby improving accuracy and helping you keep track of your inventory and assets. This system is used to efficiently manage the flow of materials, effectively utilize people and equipment, coordinate internal activities, and communicate with customers.

Mobile apps give your brand a technology front-end powerful enough to ease communication among your customers / team and the entire digital ecosystem. Our team of technocrats; consult, design, develop and maintain your mobile apps to keep your conversation going with your end users. So, link the desktop based systems to mobile friendly apps and experience a huge increase in productivity.

Customer satisfaction is of utmost importance for every business and hence addressing complaints in the right manner becomes a priority. Our system logs complaints, responds user, investigates and analyses complaint patterns for improvisation. The system also leverages the inbuilt BI to automatically log tickets across all mediums; digital, social, email etc.

With a paradigm shift towards over the phone and online ordering customers feels delighted if information of their order is exchanged with them at frequent intervals. Our ordering system allows you to add a lot more to it with real-time tracking of orders and automated update algorithms.

We assist you in updating real-time calendars of your consultants / specialist to ascertain the occupancy is maintained along with ease of booking for user through technology automation and integration with communication systems for real-time updates.

Hospitality to a customer can be offered only by navigating through his preferences and offering the right fitment. Our table reservation system along with live table turnaround also offers mapping of preferences with historic data leaving your customer delighted. This also enables the team to pre-empt and plan resources.