Ambika Telecom Centre

Service Duration	As required
Manpower Required	As per solution
Shift Timings	24/7
Start Date / Month	As per customer need
Technology	Audio & Web Conference
Features	Given in product template

Domestic Toll Free Number is a number or a set of numbers, which callers may reach by dialing in, either for free or at a nominal cost. Currently our services are offered in two variants.

1. Call-Free:

 Free for the customer
 Full cost to company
 1800 number series

2. Call-Local:

 Local call cost to customer
 Per minute as per agreement cost to company
  1860 number series

Business Advantage:

 Instant access to customers from across locations.
  Flexible subscription options from any post paid wireless or wireline service.
  Real-time call routing options through user-friendly interactive web interface.

Geography-based/ Point of call routing:
  Gives real time customized call treatment
  Does immediate cascading of objectives

Time-based routing:
  Manages time and day distribution accurately
 Optimizes call centre and manpower costs

Proportional call distribution:
  Balances call load at various locations
  Optimizes call centre and manpower costs

Condition-based routing:
  Caller never hears a busy signal
  No calls are missed  Customer serviced all 365 days

PIN-based routing
  Gives customized treatment to each caller
  Screens all incoming calls
  Optimizes call centre and manpower costs

Additional Information:

• Production Capacity: As per customer need
• Delivery Time: 1-4 week

Shift Timings	As per customer need
Service Duration	As per requirement
Manpower Required	As per solution
Start Date / Month	As per requirement
Features	Given in product template
Brand	Tata Communications Limited

Meet Your Global Needs Tata Communications provides you with a complete suite of International Toll-Free Services to meet your global needs. A one-stop shop for your conferencing, calling card, call center and business support application needs.

Take advantage of our complete range of toll-free services and routing flexibility.

Key Benefits:

Worldwide access coverage (more than 105 countries).
High quality call services.
Competitive rates.
Short end-to-end provisioning lead time.
Online provisioning and fault reporting tool.
Flexibility of ANI, OLI and CLI delivery.
Availability via TDM or VoIP.
Switching to Tata Communications with no change to your toll-free numbers.
Direct connection from one of our voice PoPs or via public switched termination, enabling you to terminate calls at any location.

Additional Information:

• Production Capacity: As per solution
• Delivery Time: 1-4 weeks

Service Provider	Bharti Airtel Limited
Speed	As per need
City/Location	Delhi-NCR
Service Duration	24x7
Location	Delhi-NCR
Plan Validity	As per customer need

Using digital ISDN and BRI / PRI lines and on IP. Interact real time by viewing and talking to the person at the other end, Communicate face to face with out incurring traveling, hotel cost and saves time. Models available point to point and multi point up to seven sites.

Additional Information:

• Production Capacity: As per requirement
• Delivery Time: 3-4 days

Type Of Process	Inbound & Outbound both
Type Of Calls	Domestic &n International both
Shift Timings	As per customer need
Location/City	Pan India
Start Date / Month	As per customer need
Service Duration	24x7
Brand	TCL

Reduce costs without compromising capabilities. TCL provide globally enabled hosted contact center solutions that run on best-in-class platforms and provide a smooth transition to IP. Simplify management and use your existing resources more efficiently by creating a single, virtual contact center and provide a seamless customer experience across all your locations.

Additional Information:

• Delivery Time: 1-4 weeks

Also Provides	Outbound Call Centers
Type of Process	Inbound, Outbound
Type Of Calls	Domestic & International
Shift Timings	As per requirement
Location/City	Pan India
Service Duration	As per requirement
Start Date / Month	As per customer need

TCL best-in-class, cloud-based, on-demand hosted contact centers solution easily expands to meet your need.

Delivering superior customer service is critically important to every enterprise. But building, managing, and maintaining a contact center can be complicated, time consuming, and costly.

TCL Insta CC is the answer. A cloud-based, hosted solution, Insta CC lets you quickly, easily, and economically establish contact and call centers on demand without significant up-front costs. It includes valuable features such as multiple, simultaneous campaign and lead management systems, automatic call distribution, predictive dialing, real time and historical reports, call recording, and quality and monitoring systems. Based on a flexible and economical pay-as-you-go model, Insta CC lets you easily control costs while quickly and easily scaling to handle increasing demand.

 

Additional Information:

• Delivery Time: 1-4 weeks

Also Provides	Outbound Call Centers
Type Of Process	Inbound & Outbound both
Type Of Calls	International
Location/City	Pan India
Service Type	MVOIP
Service Location/City	Pan India
Usage/Application	IPLC
Brand	Tata Communications Limited

INSTACC GLOBAL– CLOUD-BASED, CONTACT CENTRE SOLUTION provides a state-of-the-art physical transport infrastructure, a global MPLS network, and leading-edge voice, data centre, and contact centre applications.

Unparalleled control. Customers benefit from full control of performance, visibility of the outsourced contact centre, as well as knowing when and where to direct calls based on its performance.

Fast start-up and time to market. Your contact centre is up and running in record time with modular, pre-integrated services that let you quickly and easily open new offices – and scale capacity up or down as needed.

Modular, pre-integrated solutions. Choose from a wide range of the latest application modules, bundled together in one package so you can deploy contact centre technology virtually anywhere in the world at a moment’s notice.

Outstanding savings. With a minimal up-front investment, zero maintenance, and pay-as-you-go pricing, monthly costs are predictable, manageable, and lower across the board. Our customers typically cut their Total Cost of Ownership by approximately 30%*.

DELIVER A CONSISTENTLY EXCELLENT CUSTOMER SERVICE EXPERIENCE WITHOUT SPENDING TIME AND MONEY BUILDING A CONTACT CENTRE. Delivering superior customer service is critically important to every enterprise. But building, managing, and maintaining a contact centre is time consuming, costly, and diverts CAPEX away from your core business. Dealing with multiple vendors such as telcos, OEMs, application providers, and system integrators is complicated and wastes time and money. Not only that, each vendor provides a different level of service resulting in an inconsistent experience for your customers. The result is lower functionality and efficiency—and a level of service that frustrates customers. The answer is InstaCC Global™, our cloud-based, hosted solution that lets you quickly, easily, and economically establish contact and call centres on demand without significant up-front costs. It includes valuable features such as outbound and omni-channel communications, automatic call distribution, predictive dialing, real time and historical reports, call recording, and quality and monitoring systems. Based on a flexible and economical pay-as-you-go model, InstaCC Global™ lets you control costs while quickly and easily scaling to handle increasing demand. KEY FEATURES • Integrated applications. These include campaign and lead management systems, automatic call distribution, call recording, predictive dialing, quality control and monitoring. • Customised reporting. Our system integrates with your key business applications, including Do Not Call (DNC) list management, and provides customisable real-time and historical reports on campaign results. • World-class security. Our service runs on a carrier grade platform in an ISO 27001 certified secure data centre environment, following strict Business Impact Level (BIL) standards. • End-to-end SLAs. You benefit from a single, unified SLA for all your physical transport, voice, network, data centre, and application services ensuring an end-to-end, fully managed solution. • Rock-solid reliability. We proactively monitor your services 24/7/365, ensuring carrier-grade reliability and the highest possible level of security. With Tata Communications, your InstaCC Global™ contact centre is integrated with more than 1600 carriers, 785 mobile providers, and 700 VoIP operators giving you worldwide reach and support. No wonder more than 70 global enterprises have chosen InstaCC Global™ as their contact centre solution. We invite you to join them.

Additional Information:

• Delivery Time: 1-4 weeks