Call Centre & Customer Care Services
Service Duration | As required |
Manpower Required | As per solution |
Start Date / Month | As per customer need |
Shift Timings | 24/7 |
Technology | Audio & Web Conference |
Features | Given in product template |
Domestic Toll Free Number is a number or a set of numbers, which callers may reach by dialing in, either for free or at a nominal cost. Currently our services are offered in two variants.
1. Call-Free:
Free for the customer
Full cost to company
1800 number series
2. Call-Local:
Local call cost to customer
Per minute as per agreement cost to company
1860 number series
Business Advantage:
Instant access to customers from across locations.
Flexible subscription options from any post paid wireless or wireline service.
Real-time call routing options through user-friendly interactive web interface.
Geography-based/ Point of call routing:
Gives real time customized call treatment
Does immediate cascading of objectives
Time-based routing:
Manages time and day distribution accurately
Optimizes call centre and manpower costs
Proportional call distribution:
Balances call load at various locations
Optimizes call centre and manpower costs
Condition-based routing:
Caller never hears a busy signal
No calls are missed Customer serviced all 365 days
PIN-based routing
Gives customized treatment to each caller
Screens all incoming calls
Optimizes call centre and manpower costs
Additional Information:
- Production Capacity: As per customer need
- Delivery Time: 1-4 week
View Complete Details
International Toll Free Number (ITFS)
Get Latest Price
Shift Timings | As per customer need |
Service Duration | As per requirement |
Manpower Required | As per solution |
Start Date / Month | As per requirement |
Features | Given in product template |
Brand | Tata Communications Limited |
Meet Your Global Needs Tata Communications provides you with a complete suite of International Toll-Free Services to meet your global needs. A one-stop shop for your conferencing, calling card, call center and business support application needs.
Take advantage of our complete range of toll-free services and routing flexibility.
Key Benefits:
Worldwide access coverage (more than 105 countries).
High quality call services.
Competitive rates.
Short end-to-end provisioning lead time.
Online provisioning and fault reporting tool.
Flexibility of ANI, OLI and CLI delivery.
Availability via TDM or VoIP.
Switching to Tata Communications with no change to your toll-free numbers.
Direct connection from one of our voice PoPs or via public switched termination, enabling you to terminate calls at any location.
Additional Information:
- Production Capacity: As per solution
- Delivery Time: 1-4 weeks
View Complete Details
Airtel PRI Lines
Get Latest Price
Service Provider | Bharti Airtel Limited |
Speed | As per need |
City/Location | Delhi-NCR |
Service Duration | 24x7 |
Location | Delhi-NCR |
Plan Validity | As per customer need |
Using digital ISDN and BRI / PRI lines and on IP. Interact real time by viewing and talking to the person at the other end, Communicate face to face with out incurring traveling, hotel cost and saves time. Models available point to point and multi point up to seven sites.
Additional Information:
- Production Capacity: As per requirement
- Delivery Time: 3-4 days
View Complete Details
Voice Over MPLS
Get Latest Price
Service Provider | Tata Communications Limited |
Preferred Service Location | PAN India |
Area Of Network | WAN |
City/Location | PAN India |
Service Completion | 1 Week to 1 Month |
Type Of Calls | International Calls |
Bandwidth Required | As per requirement |
Network Type | WAN |
Service Charges | As per requirement |
TCL is offering a wide range of Telecom services that includes Voice Over MPLS. Our all voice and data transmission services are appreciated for cost effectiveness, high reliability and time adherence. TCL have sophisticated infrastructure to meet the specific communication needs of the customers. MPLS or multi protocol label switching offers data and voice transfers at much faster pace than other communication technologies. TCL's all internet, teleconferencing and lease line services are offered at competitive prices.
Specific features:
- Cost effectiveness
- Time adherence
- Reliability
- Flexibility
Additional Information:
- Delivery Time: 1-4 weeks
View Complete Details
Hosted Contact Center
Get Latest Price
Type Of Process | Inbound & Outbound both |
Type Of Calls | Domestic &n International both |
Shift Timings | As per customer need |
Location/City | Pan India |
Start Date / Month | As per customer need |
Service Duration | 24x7 |
Brand | TCL |
Reduce costs without compromising capabilities. TCL provide globally enabled hosted contact center solutions that run on best-in-class platforms and provide a smooth transition to IP. Simplify management and use your existing resources more efficiently by creating a single, virtual contact center and provide a seamless customer experience across all your locations.
Additional Information:
- Delivery Time: 1-4 weeks
View Complete Details
Insta Contact Center
Get Latest Price
Also Provides | Outbound Call Centers |
Type of Process | Inbound, Outbound |
Type Of Calls | Domestic & International |
Shift Timings | As per requirement |
Location/City | Pan India |
Service Duration | As per requirement |
Start Date / Month | As per customer need |
TCL best-in-class, cloud-based, on-demand hosted contact centers solution easily expands to meet your need.
Delivering superior customer service is critically important to every enterprise. But building, managing, and maintaining a contact center can be complicated, time consuming, and costly.
TCL Insta CC is the answer. A cloud-based, hosted solution, Insta CC lets you quickly, easily, and economically establish contact and call centers on demand without significant up-front costs. It includes valuable features such as multiple, simultaneous campaign and lead management systems, automatic call distribution, predictive dialing, real time and historical reports, call recording, and quality and monitoring systems. Based on a flexible and economical pay-as-you-go model, Insta CC lets you easily control costs while quickly and easily scaling to handle increasing demand.
Additional Information:
- Delivery Time: 1-4 weeks
View Complete Details
Insta CC-Global: Hosted Contact Centre
Get Latest Price
Also Provides | Outbound Call Centers |
Type Of Process | Inbound & Outbound both |
Type Of Calls | International |
Location/City | Pan India |
Service Type | MVOIP |
Service Location/City | Pan India |
Usage/Application | IPLC |
Brand | Tata Communications Limited |
INSTACC GLOBAL– CLOUD-BASED, CONTACT CENTRE SOLUTION provides a state-of-the-art physical transport infrastructure, a global MPLS network, and leading-edge voice, data centre, and contact centre applications.
Unparalleled control. Customers benefit from full control of performance, visibility of the outsourced contact centre, as well as knowing when and where to direct calls based on its performance.
Fast start-up and time to market. Your contact centre is up and running in record time with modular, pre-integrated services that let you quickly and easily open new offices – and scale capacity up or down as needed.
Modular, pre-integrated solutions. Choose from a wide range of the latest application modules, bundled together in one package so you can deploy contact centre technology virtually anywhere in the world at a moment’s notice.
Outstanding savings. With a minimal up-front investment, zero maintenance, and pay-as-you-go pricing, monthly costs are predictable, manageable, and lower across the board. Our customers typically cut their Total Cost of Ownership by approximately 30%*.
DELIVER A CONSISTENTLY EXCELLENT CUSTOMER SERVICE EXPERIENCE WITHOUT SPENDING TIME AND MONEY BUILDING A CONTACT CENTRE. Delivering superior customer service is critically important to every enterprise. But building, managing, and maintaining a contact centre is time consuming, costly, and diverts CAPEX away from your core business. Dealing with multiple vendors such as telcos, OEMs, application providers, and system integrators is complicated and wastes time and money. Not only that, each vendor provides a different level of service resulting in an inconsistent experience for your customers. The result is lower functionality and efficiency—and a level of service that frustrates customers. The answer is InstaCC Global™, our cloud-based, hosted solution that lets you quickly, easily, and economically establish contact and call centres on demand without significant up-front costs. It includes valuable features such as outbound and omni-channel communications, automatic call distribution, predictive dialing, real time and historical reports, call recording, and quality and monitoring systems. Based on a flexible and economical pay-as-you-go model, InstaCC Global™ lets you control costs while quickly and easily scaling to handle increasing demand. KEY FEATURES • Integrated applications. These include campaign and lead management systems, automatic call distribution, call recording, predictive dialing, quality control and monitoring. • Customised reporting. Our system integrates with your key business applications, including Do Not Call (DNC) list management, and provides customisable real-time and historical reports on campaign results. • World-class security. Our service runs on a carrier grade platform in an ISO 27001 certified secure data centre environment, following strict Business Impact Level (BIL) standards. • End-to-end SLAs. You benefit from a single, unified SLA for all your physical transport, voice, network, data centre, and application services ensuring an end-to-end, fully managed solution. • Rock-solid reliability. We proactively monitor your services 24/7/365, ensuring carrier-grade reliability and the highest possible level of security. With Tata Communications, your InstaCC Global™ contact centre is integrated with more than 1600 carriers, 785 mobile providers, and 700 VoIP operators giving you worldwide reach and support. No wonder more than 70 global enterprises have chosen InstaCC Global™ as their contact centre solution. We invite you to join them.
Additional Information:
- Delivery Time: 1-4 weeks
View Complete Details
IP Voice Service
Get Latest Price
Service Location | PAN India |
Service Duration | 24x7 |
Date | As per need |
Service Charges | As per the solution |
TCL is well known for it’s highly reliability in the market for great performance and cost effectiveness. With TCL IP voice services clients can set down the basis for incorporated communications and lay concrete on the way for flawless relationship all the way through your enterprise. TCL provide best services to the clients for telecom services. TCL clients applause our company for offering these services at market leading cost.
Features:
- Clear voice
- Advance equipment
- Quick action
Additional Information:
- Production Capacity: As per requirement
- Delivery Time: 1-4 weeks
- Packaging Details: Voice Over IP Service
View Complete Details
- Developed and Managed by IndiaMART InterMESH Limited