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144188195215245280

Atom Technologies

Delhi

| Verified Supplier

View Mobile No. 58% Call response rate

Interactive Voice Response Services

Interactive Voice Response (IVR)

IVR Payment

Atom IVR facilitates a secure acceptance of credit and debit card payments over a phone call.

  • High Success Ratio
  • 24/7 support
  • Multiple payment options
  • Great value adds for boosting business

Multiple Payment Options Service

Atom IVR is a multi-channel payment enabler. The systems allows the customer to make payments through Credit Cards, Debit Cards, IMPS.

Stomized Call-Flow

Atom IVR is a versatile system and allows the merchant to configure his own call-flow based on his requirements.
Inbound Calls

Inbound calls where the customer initiate a call to Atom IVR to make payments, can be handled in four ways:

  • Agent Assisted Integrated
  • Agent Assisted Non-Integrated
  • Automated Integrated
  • Automated Non-Integrated

 

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Comprehensive Telephony Support Service

Atom has 4 numbers of Airtel, Reliance, MTNL and Tata specifically configured for its merchant’s inbound and outbound call needs. Merchants with their own customized call-flows is configured with these Atoms calling numbers and allows customers/agents whose number is configured against particular IVR Merchant ID to listen to these IVR voice-tags. Further, Atom also allots unique DID numbers to its merchants. Unique DID numbers ensure that customers calling for a specific merchant gets to listen to that merchant’s voice-tag only.

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Order Capture Utility Service

This is used in a standalone version by the agents to feed in the details such as mobile number, email-id, agent id, selected product, amount, etc. The IVR system will thereupon generate a unique ID for which is shared with the customer through email, SMS and through voice tags that are played on the IVR.

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Real - Time Transaction Reporting Service

Real - Time Transaction Reporting And Reconciliation Tool Service

Atom has a web based transaction tool for the merchant to monitor transactions happening on the IVR platform on real–time basis. The tools allows the merchant to customise the information viewed, conduct reconciliation activities and also do multiple search activities.

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Security Service

Security Service

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The card details punched in over mobile phone is encrypted and sent to base station ensuring complete data protection.

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Configure IVR Report Service

Atom IVR is designed to generate entirely customizable IVR report as needed by merchant. The merchant can thus customize the report to exactly the details in columns he wishes to see.

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Risk Management Service

Risk Management Service

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Atom IVR works together with Cyber Source to validate international cards eliminating the risks associated with them.

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Express Checkout - Saved Cards Service

Atom IVR is a smart system that is all about making the payment process convenient to the customer. The system will prompt the customer using a voice tag to save card details except for CVV. The card details are saved upon the customer’s positive confirmation.

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Outbound Calls Service

Outbound Calls Service

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Outbound calls where Atom initiates a call to the customer for payment may be made through two modes:

  • Automated Integrated
  • Automated Non-Integrated

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