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Backbone Essentials

Backbone’s Essential Tool Kit comprises training modules that - in today’s workplace environments - are indispensable learning aids for critically important functions. They include modules for learning skills such as negotiation, presentation, communication, business writing, interviewing, persuasion and influence, and others that broaden the outlook and scope for professionals in corporate and government organisations.

Skills Development Programme
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Successful persuasion and influence skills achieve results.Everyday, internally and externally and at every level, people are called upon to utilise their powers of persuasion and influence. But you’d be surprised how honing such important skills is overlooked, at a real cost to the organisation.The objective of this intensive course is to arm participants with the various tools they need to enable them to be more flexible and effective when influencing others, by introducing them to elements of Neuro-Linguistic Programming (NLP).

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Advanced Negotiation Skills
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People who negotiate regularly with others need to consider the following questions: How would it be if they were a powerful negotiator? What would it be like if they were more confident in negotiations? How would it be if every negotiation was a success?This highly practical course will push delegates to the limits of their negotiating abilities. It will help delegates speed up the preparation process, recognise and deal with the tactics employed by others, and use powerful tools to influence and persuade others.

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Advanced Presentation Skills
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Even skilled and experienced presenters can fail to motivate their audience. Confidence alone is not enough to deliver the right result. Presenters need skill and finesse. Either way, the results can be unhealthy for business leading to lost opportunities, resistance to change, credibility and reputation weakening.This course gives the ordinary presenter that ‘wow’ factor that really wins over an audience. In two fast, furious and intensive days of learning, participants build a personal excellence model that empowers them to work towards new influencing and audience winning techniques.This course is designed for learners who already deliver presentations and now want to perfect their personal delivery style. It is especially useful for those who have a specific presentation to deliver, which they can rehearse during the course.

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Assertive Communication Skills
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Effective communications deliver real rewards for everyone and there is a difference between those who communicate assertively and successfully and those who do not. That difference can stand between success and failure, in business or at a personal level.This course redirects behaviours, by exploring and experiencing different methodologies in the communications toolkit. This can lead to significant changes in the way people interact. Assertiveness skills can help participants to develop stronger and more effective relationships, even learning to overcome difficult situations.This course is designed for anyone looking to improve their communication and assertiveness skills, to build more productive and successful relationships.

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Commercial Awarness Skills Development
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Whatever the business, charity or global multinational, your organisation needs to deal with money. Managers who understand the core elements of finance are crucial to your commercial health. It is therefore essential your managers have some financial awareness to underpin their management skills.This course demonstrates financial concepts through real business scenarios that your managers can relate to, showing them how their actions and decisions can impact on the organisation’s financial working.

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Creative Business Thinking
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Creativity is needed by mankind in all situations and it remains the most powerful weapon in the battle for survival. It becomes most critical during an hour of need.This highly experiential course is designed to help delegates discover how to use their complete brain, not only the linear but also more particularly the lateral and intuitive elements. In doing so, they will be able to analyse how the use of innovation can enhance their current job role and future performance.Session attendees will learn how to work with a number of tools to help them think laterally. They should be prepared to be challenged!

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Effective Conference Calling
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The ‘remote meeting’ is a growing resource within businesses to help connect staff based at different locations and keep travel costs to a minimum. However, steps must be put into place to ensure these ‘meetings’ are as effective as a face-to-face one. This one day course enables learners to plan their remote meeting to get the most out of the time provided and ensure their impact is as strong as at a face-to-face meeting.

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Emotional Intellligence
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Emotional Intellligence

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Emotional intelligence is the ability to sense, understand, and effectively apply the power and acumen of emotions as a source of human energy, information, connection and influence.” Robert Cooper and Ayman Sawaf. Ponder these questions:
  • What do you most desire to change about yourself?
  • What are you most avoiding, within yourself, about yourself?
  • Where in your life, are you most avoiding issues concerning others?
  • What impact and associated cost does this have on your performance, others performance and business success?
  • What stops you telling the truth to yourself and others?
  • What beliefs do you hold about yourself that may limit your capability and performance?
Research shows that for jobs of all kinds, emotional intelligence is twice as important as IQ plus technical skills. Emotional intelligence is more than 85% of what sets star performers apart from the average.

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Essential Presentation Skills
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In this workshop, individuals are given the chance to practice presenting in a safe and supportive environment, where they will be encouraged through expert facilitation to explore approaches uniquely for each individual to grow in stature and confidence when on their feet. Being able to deliver presentations with confidence and clarity, which are well structured and achieve their objectives is an essential requirement for both business and career success. For many people, fear and anxiety play a big part in preventing presentations being successful. Often the wrong focus of attention in the preparation results in slide-led presentations and it is a common theme that presentation objectives are not clear. During this lively and interactive course, participants develop individual presentations and apply their learnings as they go.

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Facilitation Skills
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Facilitation Skills

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We notice what a great facilitator does to create an effective experience, empowering groups of people to work effectively together to achieve their task.The facilitator needs to understand group dynamics, help clarify what’s to be achieved, assist in overcoming obstacles and enable the group to succeed.This practical course explores a range of facilitation tools and techniques to build skills and experience. You will be more confident in managing group interactions in a cross section of situations, facilitating to achieve a group outcome.This course is designed for anyone who needs to manage decision making in groups, create effective interactive training solutions and manage consultancy work.

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Interviewing Right First Time
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Have you ever felt that recruiting a new member of staff is a bit too much of a step of faith, or felt, with the benefit of hindsight, that a particular appointment has not delivered all you hoped for?

Or perhaps you’ve been in the middle of the interview and have been unsure of what questions to ask or have even been unsure of what a successful candidate would look like?If so, then this course is for you.

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Maximise Your Impact Skills Development Programme
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 In today’s fiercely competitive, fast moving commercial environment, every opportunity should be turned into an advantage. Since you only get one chance to make a first impression, it makes sense to ensure that this impression is a good one.

The image and substance of the individual that represents your business need to create the desired effect. This course presents the power of image and the personal skills required to support it.

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Skills Development Programme
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Many say that meetings are one of the major time wasters in business. Outcomes are sometimes not qualified and the costs, in terms of man-hours and lost opportunities, are significant. This happens when there are no defined objectives, preparation is inadequate, behaviour in the meeting is unproductive (or worse) and agreed actions insufficiently defined for follow up.This course can change that. Learners discover how meetings can be turned into a sensible investment of time and money. Step-by-step we work through how to achieve effective results. Learners get involved in the issues around planning and conducting meetings, whether as chairperson or participating members. They develop questioning skills, learn how to encourage others to listen and act, and review the merits of face-to-face, conference calls or video conferencing.Well-run meetings have clear agendas, are kept to time and chaired with discipline and fairness and can be a joy to attend. That is what learners will demand after attending this course.This course is designed for anyone who has to go to meetings and wants to get the most from them.

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Stress & Pressure Management
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The practical, holistic, and supportive environment created on this one day course empowers participants to focus on a pro-active response to stress, with emphasis on preventive measures and, where practical, elimination of the causes of stress, rather than on the treatment of its effects.Stress is becoming an increasingly global phenomenon affecting all countries, all professions and all categories of workers, families and society in general. There is evidence that the experience of stress at work is associated with changes in both behaviour and physiological function, which may both be detrimental to employees’ health. Stress can contribute to the development of various symptoms of occupational ill health and of physical and psychological disorders.Anyone who finds stress an increasing problem specifically at work or their life in general will find this course invaluable. It is especially useful for anyone who is seeking to increase their personal and professional effectiveness through changing old patterns of behaviour.

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Time & Priority Management
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No one can increase the quantity of time available, only the quality of its use. And that won’t come from any new electronic gadgets. Successful time management comes from the individuals better managing themselves. This course empowers individuals to use new approaches of managing themselves to make maximum use of their time and to formulate plans for doing so.

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Train The Trainer
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Train The Trainer

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Effective training helps to ensure that trainees understand, remember and apply their learning.  Often good learning content is obscured by the method of delivery from the trainer.  This course creates training staff who can communicate with clarity, enthusiasm and interest.  They can then achieve the highest possible levels of understanding and skill development with their learners.  Their trainees will then return to the workplace ready to apply the learning.  This practical and applied course develops the skills trainers need to deliver training sessions, explain complex subjects simply and visually and achieve full participation.

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Business Writing Skills

Business Writing Skills

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