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Soft Skills

Soft skills are those essential personal attributes that help you present yourself well and achieve various objectives with ease and grace.  Most common soft skills include communication, friendliness, and positive outlook. But there are a few that may need to be learned from scratch. Everyone learns some basic soft skills such as talking to elders respectfully, or talking in hushed tones in hospitals, offices and such other places. They are related to personality, social grace, ability to communicate well, habits, and a positive outlook on life. While soft skills can be easily picked up, there are many among us who are not even aware of their importance. That leads to learning habits or behaviour that can annoy and irritate others. Learning soft skills enables you to present yourself better, in general and as an ideal candidate for positions in corporate and government organisations.  Organisations today are much concerned about the soft skills of their employees because such skills create the right impression in the minds of their customers. If employees are able to present themselves well and handle situations tactfully, they are better able to represent their organisation. Often, the conduct of employees has a direct impact on brand perception and achievement of organisational objectives.+ Read More

Presentation Skills
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Presentation Skills

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The sweaty palms – the quickened breath – those nerves. If you are fortunate enough not to have experienced this yourself, then you have probably observed it, and wished that the presenter was less preoccupied, more relaxed and more confident. So, what techniques should a successful presenter rely upon to aid the delivery of their presentation? This taster workshop shows learners how to structure presentations more effectively; manage the communication mix better for congruent communication; and to raise the impact and the clarity of their message. The session focuses learners on what works, and what doesn’t while preparing, and also when presenting. By both observing and presenting during the workshop, learners gain quick insights into techniques that help the delivery of presentations.

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Goal Setting Soft Skill Development Service
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Clear work and life goals give you focus, drive and energy. Having a powerful vision galvanises individuals towards action. Not knowing what you want maintains current situations – because you get what you focus on. In this session, we utilise a range of creative and logical processes for defining our goals, our realities and the steps towards success. We take a practical look at the steps, the changes and the truths, focusing on personal success. The aim is to empower individuals to take control of their destinies.

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Secrets of Successful Interviewing
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Such is the prevalence of interviews within today’s workplace, that those seeking role change or promotion must view this medium as essential currency. A successful interview can be broken down into a combination of techniques, made to appear simple, but what are they? 
  • Listening and intelligent answers?
  • Management of non-verbal communication?
  • Preparation and confidence?
 Balance this combination successfully, and you will have represented yourself well – which is all you can ask of yourself.

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Running Meetings
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Running Meetings

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Worse than attending a meeting which fails to engage its attendees, surely must be running or chairing such a meeting?

So how do you ensure that attendees are engaged; motivated; and open, such that meeting objectives can be met? In truth, most of us do much of the appropriate preparation work around meetings the majority of the time. However it is what gets missed that reduces the effective outputs from those meetings.This short session works well in tandem with the influencing session. It is equally relevant for those who both attend and who manage meetings. It focuses on the best and worst practice of planning, execution and contribution within meetings.

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Soft Skill Development Service
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But what techniques allow learners to manage this process? How should individuals ensure that the right impact is created to support their goals….especially under pressure situations? This session challenges learners to answer for themselves, many questions related to the impacts that they create with colleagues, clients and leaders. The role of engagement, enthusiasm and conviction, are all explored in a dynamic short-session workshop.

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Soft Skill Development Service
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There are two types of professional: those who survive their job only on a daily basis; and those who choose to take control of their careers and manage themselves towards a future of their own choosing. Both types of professional will be diligent and conscientious, however those with personal objectives and effective goals are much more likely to get meaning and satisfaction from their chosen career path, as well as delivering shorter term success to their employer.This short workshop highlights the importance of setting objectives and creating methods of measuring success within their delivery. The SMART or SMARTER model of objective setting is reviewed and set into the context of the organisation and the individual.

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Writing Effective E-mails
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How many times have you received a rambling and incoherent email? How many times have you hit ‘Delete’ because you have no idea what the person wants and no time to sort through the long message? The truth is that people don’t have time for long emails, and they don’t have time to try to find out exactly what you want. You have to tell them, in as short an email as possible. This short session course aims to equip participants with the skills necessary to sharpen up their e-mails so that recipients will read and then act on the information, responding in the manner intended. The course will cover different structures for e-mails, tailored to the requirement of the message, along with some key spelling, layout and grammar issues that can trip writers up.

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Tough Conversations
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Tough Conversations

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We all have to say things we don’t feel comfortable about. In an ideal world, difficult behaviours have no place at work. However, in reality, dealing with difficult people is something many managers face as part of their everyday work life. The stress of handling difficult people and difficult situations can create a lack of productivity, poor attitude, and reluctance to come to work.

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Soft Skill Development Service
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Change is a necessary part of working life. However the problems faced by organisations and individuals are usually multi-faceted, including the: 
  • Erosion of both confidence and self worth.
  • Emotional stress associate with the loss of control via imposed change.
  • Fatigue associated with prolonged or continued change in a working environment.

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Contract Negotiation Service
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The act of negotiating can rapidly become a stressful business. So what is the role of negotiation, and how can you maximise your potential? Successful negotiators appreciate the roles that power and personality play within negotiations, and how to maximise their influence while maintaining trust. This short workshop refers to the conflict styles and builds understanding around the habits that exist within each of us that can influence – or reduce – our levels of success as negotiators. Exploring fundamental planning tools, learners will learn basic preparation for negotiations, and understand how to get the range of the other parties with whom they are negotiating.

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Essential Risk Management
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“If you always do what you’ve always done, then you will always get what you’ve always got.”

Risk taking is a critical part of running a successful organisation but many organisations and individuals are risk averse. This session explores why this occurs and the issues it raises for employees and management. Using practical models to assess and predict risk, this session provides process to support the risk planning process. The confidence that this effective process gives to any risk profile, helps towards a more proactive risk stance, and the improved management of risk

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Effective Interviewer
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Effective Interviewer

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How many times have you heard (or felt) these sentiments? Interview rooms are strange places, they make the real seem unreal; they scare almost everyone.We explore essential candidate care techniques that generate rapport and trust. Interviewers get the best from their interviews when they can relax and relate to their candidates. We use the social styles model to understand, rather than judge, behaviour preferences.Briefly this practical session focuses on 3 or 4 simple techniques, designed to assist interviewers as they approach a series of interviews. Even the most timid of interviewers will be able to elicit balanced, fair evidence to support the recruitment decisions that they will ultimately contribute to making.We focus on questioning and probing against consistent criteria in order to extract facts rather than to use opinion as a selection decision making tool.

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Critical Thinking Soft Skill Development Service
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When under pressure even the simplest decision becomes a challenge. Tough problem solving requires the ability to define the true problem, analyse the possible causes, create options, select the most feasible option, and then implement it.

This pragmatic session enables managers to apply linear thinking to make sensible decisions and know when to escalate.

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Creative Business Thinking Soft Skill Development Service
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These three exist much the same for the majority of working professionals. All are exacting, precise and often inflexible in nature. Thus then is the greater need for the effective professional to generate fresh thinking on any given problem or subject.Should you believe that creative thinking “isn’t really your thing”, then we invite you to this workshop for a taster on how to generate fresh perspectives and opportunities where none currently appears to exist.

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Coping With Stress Soft Skill Development Service
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These three exist much the same for the majority of working professionals. All are exacting, precise and often inflexible in nature. Thus then is the greater need for the effective professional to generate fresh thinking on any given problem or subject.Should you believe that creative thinking “isn’t really your thing”, then we invite you to this workshop for a taster on how to generate fresh perspectives and opportunities where none currently appears to exist.

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Contributing Effectively in Meetings
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Meetings are the largest unrecognised cost within any organisation. How many times have you sat in a meeting and spotted that you were not engaged with the subject matter of the meeting, or the individuals running it? Were you wasting your own (and others) time? How many times have you left a meeting, not knowing what you were supposed to take away from the meeting? How effectively did you contribute to the success of that meeting? This session aims to help those who struggle to make their point in-group meetings. It focuses on the lost opportunities: timing, fears, beliefs and old habits. It encourages learners to create clear, simple messages and deliver them in a confident and assertive manner. It explores how to question others effectively in order to put forward alternative ideas, or even when to negotiate out of a meeting altogether!

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Conflict Management
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Conflict Management

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Poorly managed Conflict situations are probably the most recognisable cause of stress and upset in today’s workplace. Interestingly, conflict situations often tend to hang from a few repeated patterns of behaviour on the part of one or all parties involved. By understanding these patterns, delegates can actively manage, or even head off potential conflict situations that have arisen, to a positive outcome for all parties involved.

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Communication Styles Soft Skill Development Service
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Some people we communicate with better than others – we all know what that feels like. How would it be if you were able to choose to communicate effectively with differing styles of communicator? This session explores the characteristics of the various communications styles, offering ideas and opportunities for learners to “flex” their style of communication dependant on their audience.

This session also focuses on the social styles model, which illustrates typical habits within communication. It explores the four communication stances: driver, expressive, analytical and amiable. These four styles are given clarity through their unique combination of preferences for Task or People, Ask or Tell. Using this insight, learners dissect existing relationships to recognise potential relationship challenges and define strategies to improve ongoing relationships. They also focus on clear and effective communication, making points in meetings or being understood.

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Proof (if it were needed) that sometimes even the professionals get it wrong. So how does a writer connect the audience to the key messages? This session focuses on creating effective writing that is clear and easy to understand on the part of the target audience. Exploring a few structured communications techniques, we examine the impacts of language and the effectiveness of clear messaging within written text. We build on words, phrases and sentences to generate effective paragraphs. The overall aim is help learners produce written material quickly and correctly.

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