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Customer Interface

Providing you the best range of Customer Interface with effective & timely delivery.

Customer Interface

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At Bizvantage we offer customised Customer Interface Programs and personalised One-to One Executive Coaching for anyone who is interested in Customer Service Issues

We Customise programs for Front Line Staff, Call Centres, Help Desks, Customer Complaints Departments of organisations as diverse as Corporate to SMEs Public Sector Undertakings, Call centres, Banks , Insurance Companies, Financial institutions , Supermarkets and Companies, among many, many others.

Excellent Customer Relationship Management - "Good Customer Service will Grow Your Business", we're just glad that more and more companies are recognising that if their staff's customer-facing (or telephony) skills are up to par (or beyond) they have a far better chance of pleasing and retaining their customers. Keeping your existing customers is far more cost effective than acquiring new ones. Acquiring new customers can cost five (5) times more than that satisfying and keeping your existing customers. Good customer Service is reflected in your brand image.

Customer Complaints Handling - Companies could learn a lot if they look at the reason why people complain and just how much it takes for them to do so. Now, fortunately, a lot more customers are indeed complaining, which is why many companies are offering customer hot lines and make a big deal of saying how much their customers matter.

Managing Angry Customers - An angry customer is angry for a reason. It is your job to discover the root cause of the problem and help them to resolve it. So how do you identify and successfully resolve his issues timely as delay may cause loosing customer and even, litigation sometime. Hence it is vitally important that you take immediate steps to defuse the situation.

Communication Skills - The effective communication skills helps building good customer relationship and this workshop aims to equip participants with the sensitivity of what constitutes communication and how to handle one-on-one interpersonal communications in the most effective manner while using a personal style. This interactive module covers all the dimensions of communication: Process, Barriers and Designing effective communication. Depending upon time availability, Listening & Questioning Techniques can also be combined as part of the module.

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