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BPO CONVERGENCE is a decade old leading Integrated Document Management System (IDMS) service provider with a large geographic presence across India . Having primary focus on delivering outsourcing benefits to it’s customers with state of art technology solutions integration and field implementation.
Valued Customer
Our customers have good experience of  defects free quality in terms of quality, quantity and time, reduction in cycle time and improved delivery capabilities. BPO CONVERGENCE has provided value-additions through improvement in the performance of the systems that have been outsourced, a reduction in the problems and failures, and improved stability. This has resulted in high levels of customer satisfaction and repeat business. Implementing the processes has trained our organization and people to be methodical and process-driven. We have introduced and improved upon best-of-breed industry practices and standards and thereby improved our delivery capability. Focus on quality has led to lower costs and improved efficiency within the organization
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Started off in year 2005, BPO Convergence is a leading provider of VALUE in Business/Knowledge Process Outsourcing Services with emphasis on cost-effective & quality solutions, which are sustainable and with the integrated working with clients, enables Clients to be way ahead of competition in their respective businesses.
BPO Convergence assists clients to successfully manage and execute  outsourcing strategy to achieve competitive advantage, through   conception, creation and execution of business process strategies. Our approach breaks down barriers and creates synergy, allowing our clients to manage Operational processes effectively and efficiently and maximize efficiency
 
BPO Convergence is a major player in providing Integrated Document Management Services & Contact Center support to Major Telecom Operators & corporates. BPO Convergence has sound expertise in setting up new infrastructure in a very short period of time to facilitate faster project for lunch its project. Our customers have good experience of  defects free quality in terms of quality, quantity and time, reduction in cycle time and improved delivery capabilities.  BPO CONVERGENCE has provided value-additions through improvement in the performance of the systems that have been outsourced, a reduction in the problems and failures, and improved stability. This has resulted in high levels of customer satisfaction and repeat business. We have introduced and improved upon best-of-breed industry practices and standards and thereby improved our delivery capability.
At BPO Convergence, quality is given highest level of importance, we are certified with ISO 9001-2008, ISO 27001:2013.
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Nature of Business

Service Provider

Legal Status of Firm

Limited Company (Ltd./Pvt.Ltd.)

Annual Turnover

Rs. 25 - 50 Crore

GST Number

19AAGCB0824J1ZP

Call Center Services
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Call Center Services

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Today’s world provides challenging opportunities in ample. Global opportunities, Cross cultural values and Time zone advantage has enriched the exposure and competency of the business community. BPO  Convergence Call Center Support center  located in Bokaro, Kolkata & Bhubaneswar in India. BPO Convergence offers customized and cost effective Telemarketing solutions to meet your Unique needs.

BPO Convergence has the expertise to implement all Inbound/Outbound solutions. With state-of-the-art Infrastructure to ensure uninterrupted uptime and connectivity for instant response, BPO Convergence ensures consistent performance for mission critical applications and services. The latest technological tools in e-CRM and Call Monitoring Facilities help the client in monitoring progress in real time. Skilled and highly trained people enable process to function seamless and help the client achieve / attain better positions in terms of service and call quality across all of its client programs.

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Last Mile Delivery
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Last Mile Delivery

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As e-commerce continues to grow, the last leg of delivery, ending up at the consumer's home or business has become more challenging  to deliver within stipulated time. We  have expertise and skilled manpower with technologies deliver the goods in stipulated time with accuracy . We have presence for last mile delivery in Odisha, West Bengal & Chhattisgarh, NE State & Assam & Rajasthan.

We are the ideal partner for all online services because we can store and manage your returns as well as deliver products as well as handling COD.

PICKUP ( Logistics)

The iDMS process starts with the pickup activity where documents are collected from the source of generation i.e Dealer Points of various location in Rajasthan, W.B, Orissa & NE State. Engaging about 500 skilled manpower for collecting document with in 4-8 hours. It specializes in managing this geographically dispersed operation in a very effective manner using technologies on site and scrutiny of documents is a very important activity to ensure that con-compliant documents are addressed in a proper manner.

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Inbound Call Center Service
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We can provide Customer Service support 24 hours per day 7 days a week basis the need and call flow pattern. We can also extend service and technical support by tagging the call for deployment of technical team according to need and escalation protocol. Client databases can be maintained and accessed locally or across the web..

Inbound Call center is perfect for Customer Support, customer service, Tele Verification, any type of Answering Service, After hours/Overflow calls, Registering Credit Card Orders, voice mail service, dealer locator service, seminar registration, reservation desk, inquiry service, and direct  / immediate response to print ads and virtually any form of advertisement.

Presently we are running with 600 seater Inbound Call center.

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Out Bound Call Center Service
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BPO Convergence , combine capability and expertise in order to provide you with the right solution, taking into full consideration industry, proposition, timing and target market.

BPO Convergence, engage in the full process of project planning and set up, ensuring a full understanding of your requirement giving you the full benefit of call center industry. We have a very focused list of service offerings primarily specializing in outbound solutions, including:

  • List Cleaning - Lead Generation
  • Appointment Setting - Product/Service Promotion
  • Mail Follow Up - Soft Sales
  • Customer Loyalty - Customer Care Programmes
  • Market Research - Subscription Renewal/Sales

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Flexible Solution For Your Business Needs
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BPO Convergence Private Limited ★★★★★ ★★★★★ 5.0/5 ★★★★★ ★★★★★5.0 out of 5 VotesRated by 1 Buyers 5★ 4★ 3★ 2★ 1★ Bhanga Pachil,near Ashram More, Sony Center, 4th Floor, Asansol, Paschim Bardhaman-713303, West Bengal, India

Juned Equbal (Manager)

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