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Since its inception in 1998, Brigade has focused on providing business process outsourcing (BPO) services and knowledge process outsourcing (KPO) services for global corporations. Brigade's global service delivery model provides clients with an opportunity to capture the competitive advantage of global labor markets to dramatically improve business processes while delivering them at substantially lower costs.
By leveraging industry's best practices and methodologies such as ISO 9001:2000, ISO 27001:2005 and Six Sigma, Brigade has gained recognition as an expert at planning, implementing, operating and scaling outsourcing solutions in India. Brigade Solutions has over eight years of experience providing services to industry leaders. With a seasoned management team in place, delivery of business transaction services is distributed across multi-site delivery facilities in Hyderabad, India to improve the quality of its deliverables and reduce cost of services.
Brigade was formed to address the support and service gaps many companies faced when dealing with the Internet experience. Since then, Brigade has acquired the capability and is currently providing a wide spectrum of BPO & KPO services - voice support, email, web chat and transactions. Brigade has the expertise to design, implement, train and maintain an entire customer support and service division for small to large corporations.
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Nature of Business

Service Provider

Year of Establishment

1998

Legal Status of Firm

Limited Company (Ltd./Pvt.Ltd.)

Annual Turnover

Upto Rs. 50 Lakh

GST Number

36AAACB8785G1ZE

Brigade Chat Support Services
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Real-time synchronous communication. There's nothing better than "right now" and that's what BrigadeRealtime® is all about. Immediate communication means immediate service, and that translates into a satisfied, better-served customer.
BrigadeRealtime® offers live online text chat sessions with your customers. With BrigadeRealtime®, cyber reps can also push content and links to a customer, for an enhanced support experience. BrigadeRealtime® facilitates online, immediate customer support without interrupting the Web experience with phone contact, or waiting for an email response. Advantages include availability where toll-free voice service is not, especially outside the US.
Our SLG here is comparable to the voice environment: 90% of sessions get responses within 30 seconds. This service level can be customized to the client's request.

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Knowledge Process Outsourcing
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Brigade E-Mail Support Services
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Brigade-Where Exceptional Service Delivery Meets Extraordinary Demand
E-mail is the lifeblood that fuels the Internet machine. It is the most accessible informative vehicle for data transmission and customer contact. BrigadeMail® allows Brigade cyber reps to respond to a customer's email efficiently, correctly and quickly within a pre-determined time window. This means accurate, high quality, personalized responses the first time, every time.
The business benefits include reduction of customer churn and greater call avoidance. This means lower call volumes and substantially reduced costs for traditional voice support. Our normal service level guarantee (SLG) is 95%, which means 95% of inquiries are answered within a specific, predetermined time window. The SLG can be customized to the client's request. BrigadeMail® also offers a premium RapidResponse® service for email support which offers a service level of 1 hour for responses.
With a very high degree of process control, we bring to the table the top e-mail customer support in the industry.

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Brigade Voice Support Services
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Voice, the most widely used channel for support, is also the most versatile and can be used for a variety of functions - inbound support, outbound calling, telemarketing, surveys and other functions. Brigade leverages current infrastructure and existing technology for providing a seamless outsourced voice support.
Brigade's technology experts can help integrate your current voice support infrastructure into the Brigade system to provide a seamless support experience to your users. Brigade will undertake to route the calls to one or more of its global delivery centers to offer the best support experience for your customers. We maintain a highly available and redundant infrastructure to ensure complete reliability and continuity of service.
Brigade has voice support experience in both inbound and outbound calling. This encompasses tech support, customer support, sales, surveys, helpdesks and collections.

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Brigade Logic Services
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Brigade Logic Services

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Sometimes the fastest way to solve a problem is to do it yourself. Effective self-help requires a broad range of technologies, management of detailed content, and the appropriate look and feel.
Brigade Logic® is a web-based, self-help service that acts as an automated emissary to your customers. Our logic contains modules including FAQ, searchable knowledge bases and downloadable files. It is constantly updated to ensure that the latest support issues are covered.
Our logic improves customer satisfaction, because of the rapid answers given to simple, common questions. The SLG for Logics is an impressive over 99% uptime.
An experienced Brigade technician is assigned to work closely with you, to ensure the self-help approach, look and feel and overall philosophy adheres to your standards. An escalation point is provided to human-assisted alternatives, like Brigade Mail® and Brigade Realtime® when an end-user is unable to find the appropriate answer. A typical BrigadeLogic® implementation requires a minimum of 30 days to complete.

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Brigade Transaction Services
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Brigade delivers web-enabled rules-based business transaction processing to clients. Our global transition and client services team members help ensure that clients maintain, and often times improve the accuracy and comprehensiveness of services delivered while bringing into balance the cost/value equation associated with non-strategic activities.
In virtually every business, there are repetitive, low-value added activities embedded within important processes. While complex or even mission-critical, they absorb valuable resources that should be directed elsewhere. Brigade offers proven expertise in identifying opportunities where web-enabled, rules-based processing can generate significant economic and performance benefits for the client by outsourcing them to Brigade.
With a track record that spans more than 12 years delivering millions of web-enabled rules-based transactions to industry leading companies, we offer global companies a proven, experienced and performance-focused resource that can make immediate contributions toward your business objectives.
These services support business processes that include enterprise relationship management, finance and accounting, travel industry related, human resources, non-production procurement, Lease processing, Internet Research, Customer Support Survey etc and the technology that supports these processes.

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Business Process Outsourcing
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Brigade Self-help
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Brigade Self-help

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Right Solutions At The Right Time!
Sometimes the fastest way to solve a problem is to do it yourself. Effective self-help requires a broad range of technologies, management of detailed content, and the appropriate look and feel.
BrigadeLogic® is a web-based, self-help service that acts as an automated emissary to your customers. Our logic contains modules including FAQ, searchable knowledge bases and downloadable files. It is constantly updated to ensure that the latest support issues are covered.
Our logic improves customer satisfaction, because of the rapid answers given to simple, common questions. The SLG for Logics is an impressive over 99% uptime.
An experienced Brigade technician is assigned to work closely with you, to ensure the self-help approach, look and feel and overall philosophy adheres to your standards. An escalation point is provided to human-assisted alternatives, like BrigadeMail® and BrigadeRealtime® when an end-user is unable to find the appropriate answer. A typical BrigadeLogic® implementation requires a minimum of 30 days to complete.

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